What users are saying about
Top Rated
90 Ratings
Top Rated
203 Ratings
Top Rated
90 Ratings
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Score 9 out of 100
Top Rated
203 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Network Performance Monitoring

    Atera

    Feature Set Not Supported
    N/A
    8.5

    PRTG

    85%
    PRTG Network Monitor ranks higher in 10/10 features

    Automated network device discovery

    N/A
    0 Ratings
    8.9
    89%
    48 Ratings

    Network monitoring

    N/A
    0 Ratings
    9.2
    92%
    53 Ratings

    Baseline threshold calculation

    N/A
    0 Ratings
    8.8
    88%
    46 Ratings

    Alerts

    N/A
    0 Ratings
    9.4
    94%
    54 Ratings

    Network capacity planning

    N/A
    0 Ratings
    7.6
    76%
    38 Ratings

    Packet capture analysis

    N/A
    0 Ratings
    8.5
    85%
    27 Ratings

    Network mapping

    N/A
    0 Ratings
    8.2
    82%
    38 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.8
    88%
    47 Ratings

    Wireless infrastructure monitoring

    N/A
    0 Ratings
    7.7
    77%
    37 Ratings

    Hardware health monitoring

    N/A
    0 Ratings
    8.2
    82%
    51 Ratings

    Attribute Ratings

    • Atera is rated higher in 1 area: Support Rating
    • PRTG Network Monitor is rated higher in 1 area: Likelihood to Renew
    • Atera and PRTG Network Monitor are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    9.0

    PRTG

    90%
    54 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    10.0

    PRTG

    100%
    2 Ratings

    Usability

    Atera

    N/A
    0 Ratings
    9.0

    PRTG

    90%
    1 Rating

    Support Rating

    9.0

    Atera

    90%
    7 Ratings
    8.5

    PRTG

    85%
    28 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Paessler

    If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes. If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Paessler

    • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
    • I really liked how easy it was to add alerts by SMS. So easy to setup.
    • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Paessler

    • The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
    • The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
    • The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    PRTG

    Starting Price

    $0 subscription license

    Editions & Modules

    PRTG editions and modules pricing
    EditionModules
    PRTG 5001,7501
    PRTG 1,0003,2002
    PRTG 2,5006,5003
    PRTG 5,00011,5004
    PRTG XL 115,5005
    PRTG EnterpriseCustom Pricing6

    Footnotes

    1. perpetual license
    2. perpetual license
    3. perpetual license
    4. perpetual license
    5. perpetual license
    6. subscription license

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atera

    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Read full review

    Paessler

    It is now an essential tool for monitoring and maintaining the health of our network and systems.
    Read full review

    Usability

    Atera

    No answers on this topic

    Paessler

    The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
    Read full review

    Support Rating

    Atera

    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Read full review

    Paessler

    I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
    Read full review

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Read full review

    Paessler

    I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].
    Read full review

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Read full review

    Paessler

    • The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
    • The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
    • I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
    Read full review

    Screenshots

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