Atera vs. Serviceware Processes (helpLine)
Atera vs. Serviceware Processes (helpLine)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Atera | N/A | Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they… | $99 per month per user | |
Serviceware Processes (helpLine) | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Unlimited devices. Prices per user, per month, billed annually. | — | ||||||||||||||
More Pricing Information |
Atera | Serviceware Processes (helpLine) | |
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Top Pros | ||
Top Cons |
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Application Performance Management |
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Monitoring Tasks |
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Management Tasks |
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Remote Access |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Atera | Serviceware Processes (helpLine) | |
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Small Businesses | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | No answers on this topic | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Atera | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | 9.2 (88 ratings) | 9.0 (1 ratings) |
Likelihood to Renew | 9.5 (4 ratings) | - (0 ratings) |
Usability | 9.5 (35 ratings) | - (0 ratings) |
Support Rating | 9.0 (5 ratings) | 9.0 (1 ratings) |
Atera | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | Atera | Serviceware |
Pros | Atera | Serviceware |
Cons | Atera | Serviceware |
Likelihood to Renew | Atera | Serviceware No answers on this topic |
Usability | Atera | Serviceware No answers on this topic |
Support Rating | Atera | Serviceware |
Alternatives Considered | Atera | Serviceware |
Return on Investment | Atera | Serviceware |
ScreenShots | Atera Screenshots |