Atlassian Confluence vs. Bugzilla

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Confluence
Score 8.1 out of 10
N/A
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
$10
per month
Bugzilla
Score 7.8 out of 10
N/A
N/AN/A
Pricing
Atlassian ConfluenceBugzilla
Editions & Modules
Free
$0
Free for 10 Users
Standard
$5
Per User Per Month
Premium
$10
Per User Per Month
Server
$10
10 Users - Perpetual License
Server
$2,700
25 Users - Perpetual License
Server
$5,300
50 Users - Perpetual License
Server
10,200.00
100 Users - Perpetual License
Data Center
15,000.00
500 Users - Annually
Server
19,800.00
250 Users - Perpetual License
Server
30,000.00
500 Users - Perpetual License
Data Center
30,000.00
1,000 Users - Annually
Server
45,000.00
2,000 Users - Perpetual License
Data Center
52,000.00
2,000 Users - Annually
Data Center
79,200.00
3,000 Users - Annually
Server
90,000.00
10,000 Users - Perpetual License
Data Center
105,600.00
4,000 Users - Annually
Data Center
132,000.00
5,000 Users - Annually
Data Center
143,000.00
10,000 Users - Annually
Server
150,000.00
10,001+ Users - Perpetual License
Data Center
154,000.00
15,000 Users - Annually
Data Center
165,000.00
20,000 Users - Annually
Data Center
176,000.00
25,000 Users - Annually
Data Center
187,000.00
30,000 Users - Annually
Data Center
198,000.00
35,000 Users - Annually
Data Center
209,000.00
40,000 Users - Annually
Data Center
220,000.00
40,001+ Users - Annually
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
ConfluenceBugzilla
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Atlassian ConfluenceBugzilla
Considered Both Products
Confluence

No answer on this topic

Bugzilla
Chose Bugzilla
We migrated away from the whole suite of Rational tools because of their massive complexity around administration and inflexibility regarding workflows. In addition, the suite was insanely expensive, and users hated the usability of the tools. We evaluated, and liked JIRA, but …
Chose Bugzilla
JIRA from Atlassian, Quality Center from HP, TRAC were a few other tools that we had considered. The core features are present in almost all the competing tools. Bugzilla may not have a user interface as good as other tools, but serves the purpose very well as a bug tracking …
Chose Bugzilla
For most bug tracking systems, it stacks up pretty well considering the cost (it's free). But for a little investment, you can license JIRA which is far superior.
Top Pros
Top Cons
Features
Atlassian ConfluenceBugzilla
Project Management
Comparison of Project Management features of Product A and Product B
Atlassian Confluence
7.1
109 Ratings
10% below category average
Bugzilla
-
Ratings
Task Management7.087 Ratings00 Ratings
Gantt Charts7.912 Ratings00 Ratings
Scheduling7.221 Ratings00 Ratings
Workflow Automation6.958 Ratings00 Ratings
Mobile Access6.882 Ratings00 Ratings
Search6.7107 Ratings00 Ratings
Visual planning tools7.586 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Atlassian Confluence
7.8
109 Ratings
3% below category average
Bugzilla
-
Ratings
Chat6.415 Ratings00 Ratings
Notifications8.1107 Ratings00 Ratings
Discussions7.8101 Ratings00 Ratings
Surveys7.015 Ratings00 Ratings
Internal knowledgebase8.5101 Ratings00 Ratings
Integrates with GoToMeeting6.03 Ratings00 Ratings
Integrates with Gmail and Google Hangouts9.37 Ratings00 Ratings
Integrates with Outlook9.610 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Atlassian Confluence
7.9
109 Ratings
3% below category average
Bugzilla
-
Ratings
Versioning8.292 Ratings00 Ratings
Video files7.869 Ratings00 Ratings
Audio files7.763 Ratings00 Ratings
Document collaboration9.0104 Ratings00 Ratings
Access control8.7102 Ratings00 Ratings
Advanced security features8.278 Ratings00 Ratings
Integrates with Google Drive6.948 Ratings00 Ratings
Device sync6.648 Ratings00 Ratings
Best Alternatives
Atlassian ConfluenceBugzilla
Small Businesses
Stackby
Stackby
Score 9.6 out of 10
GitLab
GitLab
Score 8.8 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
GitLab
GitLab
Score 8.8 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
GitLab
GitLab
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Atlassian ConfluenceBugzilla
Likelihood to Recommend
7.9
(126 ratings)
7.7
(18 ratings)
Likelihood to Renew
9.9
(19 ratings)
6.0
(10 ratings)
Usability
8.1
(12 ratings)
9.0
(3 ratings)
Availability
9.0
(3 ratings)
9.0
(3 ratings)
Performance
8.0
(5 ratings)
8.0
(2 ratings)
Support Rating
5.4
(25 ratings)
5.1
(3 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Implementation Rating
8.8
(4 ratings)
8.0
(2 ratings)
Configurability
6.0
(1 ratings)
9.0
(1 ratings)
Ease of integration
8.0
(4 ratings)
9.0
(1 ratings)
Product Scalability
8.0
(2 ratings)
9.0
(1 ratings)
Vendor post-sale
8.0
(1 ratings)
7.0
(1 ratings)
Vendor pre-sale
8.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
Atlassian ConfluenceBugzilla
Likelihood to Recommend
Atlassian
It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
Read full review
Open Source
Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!
Read full review
Pros
Atlassian
  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Read full review
Open Source
  • Open source! No license fee involved, no limit to the number of licenses.
  • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
  • Includes all the core features/fields that are needed to log a software bug/issue.
  • Multiple attachments are possible, supports various formats.
  • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
Read full review
Cons
Atlassian
  • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
  • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
  • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Read full review
Open Source
  • Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
  • Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
Read full review
Likelihood to Renew
Atlassian
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Read full review
Open Source
For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
Read full review
Usability
Atlassian
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
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Open Source
This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
Read full review
Reliability and Availability
Atlassian
I do not recall having outages or applications error so far, very reliable and available.
Read full review
Open Source
I used it.
Read full review
Performance
Atlassian
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
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Open Source
I like this rating.
Read full review
Support Rating
Atlassian
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Read full review
Open Source
Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
Read full review
In-Person Training
Atlassian
No answers on this topic
Open Source
I know it.
Read full review
Implementation Rating
Atlassian
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
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Open Source
Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
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Alternatives Considered
Atlassian
We used to use Google Drive to store all of our documentation, but it is disconnected from our every day working environment and it was easy to lose documents and become disorganized within the broad drive environment. [Atlassian] Confluence has kept us more organized and its tight coupling with Jira has made documents more accessible and more likely to be kept up to date.
Read full review
Open Source
We migrated away from the whole suite of Rational tools because of their massive complexity around administration and inflexibility regarding workflows. In addition, the suite was insanely expensive, and users hated the usability of the tools. We evaluated, and liked JIRA, but because the organization was looking for cost savings, we ended up going with Bugzilla and it's FOSS model so as to avoid ongoing costs.
Read full review
Scalability
Atlassian
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Read full review
Open Source
I used it
Read full review
Return on Investment
Atlassian
  • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
  • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
  • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
Read full review
Open Source
  • It has made the SDLC process more efficient. Bugs were logged and tracked in emails or in Excel sheets leading to slow communication and at time version issues with multiple files. Being an online tool, Bugzilla solved those issues, improved communication, instant status updates and improved efficiency.
  • We have used Bugzilla with a lot of federal goverment agencies (DHS, CMS, SAMHSA, CDC, HHS etc). Project Directors adn Principle Investigators were at times given access to Bugzilla which provided a snapshot of open vs closed issues.
  • Some groups would resist using Bugzilla with the email reminders being the main reason. Turning off or reminding them of features where we can 'control' email notification helped a lot.
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ScreenShots