Audiense vs Rival IQ | TrustRadius

Likelihood to Recommend

SocialBro is appropriate in any company that wants to manage its community of followers effectively. It is an indispensable tool for any agency that wants to do a professional job in social media.

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Victor Manuel Gañan Fernandez

CEO Servilia

IMFMarketing and Advertising, 1-10 employees

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I think it's a great tool to be used by any brand. The interface is user friendly, creating a safe space for account managers and social media managers alike. The only instance in where it wouldn't be optimal is if you're looking at very historical data, or tracking additional influencers (not competitors) or if you have multiple profiles (within 1 channel) to track.. But this suits our needs very well.

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Verified User

Project Manager in Marketing

Marketing and Advertising Company, 201-500 employees

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Pros

Provides Insights about your own influence
Provides insights on others influence and how to gain their following

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Verified User

Project Manager in Marketing

Photography Company, 1-10 employees

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Competitive analysis
Data visualization
Historical data

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Verified User

Strategist in Social Media

Marketing and Advertising Company, 11-50 employees

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Cons

Could have a better UI. Sometimes confusing or hard to navigate.

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Verified User

Manager in Marketing

Computer Software Company, 1-10 employees

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Managing companies within your installation aren't always easy. You can map companies to landscapes, but if you run out of slots for companies (based on your subscription tier) you end up having to swap companies frequently to get the reporting you need.
RivalIQ is competitively priced on a tiered structure, but if you want to add small sets of additional data within tiers, such as additional companies, the pricing is prohibitive as to force you into the next tier up.

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Scott Millen

Managing Director & Creative Principal

2 Fish Company, LLCMarketing and Advertising, 1-10 employees

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Likelihood to Renew

Audiense 5.9

Based on 3 answers

SocialBro is the only tool I know of that lets me tie tweets to changes in followers.

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James Young

Principal

Left Field SocialComputer Software, 1-10 employees

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No score

No answers yet

No answers on this topic

Usability

Audiense 8.0

Based on 1 answer

The dashboard is excellent and easy to understand. Their messaging is very clear. The reports are visual and powerful.

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James Young

Principal

Left Field SocialComputer Software, 1-10 employees

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Rival IQ 8.0

Based on 1 answer

This is a really easy package to use and understand, once you've walked thru the interface. Onboarding is a must.

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Scott Millen

Managing Director & Creative Principal

2 Fish Company, LLCMarketing and Advertising, 1-10 employees

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Reliability and Availability

Audiense 8.0

Based on 1 answer

I have never had an issue.

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James Young

Principal

Left Field SocialComputer Software, 1-10 employees

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No score

No answers yet

No answers on this topic

Performance

Audiense 8.0

Based on 1 answer

I have never had an issue.

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James Young

Principal

Left Field SocialComputer Software, 1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

Audiense 9.5

Based on 2 answers

Any questions we had were promptly answered.

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Verified User

Manager in Marketing

Computer Software Company, 1-10 employees

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Rival IQ 10.0

Based on 1 answer

Support is continuous and very helpful. Email, phone, and chat support are always on and someone is always there to help. Your CSR will contact you quarterly to take your temperature and offer assistance or training, if necessary. Feature requests are taken seriously. They share their product development roadmap, which is a major plus.

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Scott Millen

Managing Director & Creative Principal

2 Fish Company, LLCMarketing and Advertising, 1-10 employees

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Online Training

Audiense 9.0

Based on 1 answer

Pretty simple to start using. Have to do some self-study to learn more advanced features

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Verified User

Manager in Marketing

Computer Software Company, 1-10 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Audiense 9.5

Based on 2 answers

Just a plug and play online tool

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Verified User

Manager in Marketing

Computer Software Company, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I chose SocialBro many years ago because I believed it was the first important and accessible tool for effective management of social media communities.

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Victor Manuel Gañan Fernandez

CEO Servilia

IMFMarketing and Advertising, 1-10 employees

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I demoed this platform as an alternative to Rival IQ and it has some of the similar features but the cost is much higher so it wasn't in our budget. If I had the choice, I might choose Falcon over Rival IQ because the visuals are much better than they are in Rival IQ.

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Aimee Luongo, MBA

Manager of Social Media

NUTRANEXTConsumer Goods, 5001-10,000 employees

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Return on Investment

Increased employee effieciency
Better customer service
Better understanding of social media marketing techniques

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Verified User

Project Manager in Marketing

Photography Company, 1-10 employees

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Allows us to keep a pulse on the competition, which ultimately gives us favorable position with our client.

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Verified User

Project Manager in Marketing

Marketing and Advertising Company, 201-500 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Audiense Editions & Modules

Edition

Subscription	$299.00¹

Per Month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rival IQ Editions & Modules

—

Additional Pricing Details

—

Audiense

Rival IQ

Likelihood to Recommend

Audiense

Rival IQ

Pros

Audiense

Rival IQ

Cons

Audiense

Rival IQ

Likelihood to Renew

Audiense

Rival IQ

Usability

Audiense

Rival IQ

Reliability and Availability

Audiense

Rival IQ

Performance

Audiense

Rival IQ

Support Rating

Audiense

Rival IQ

Online Training

Audiense

Rival IQ

Implementation Rating

Audiense

Rival IQ

Alternatives Considered

Audiense

Rival IQ

Return on Investment

Audiense

Rival IQ

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Audiense Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rival IQ Editions & Modules

Additional Pricing Details

Add comparison