24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 24 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 6 reviews and ratings
Likelihood to Recommend
Audiense
SocialBro is appropriate in any company that wants to manage its community of followers effectively. It is an indispensable tool for any agency that wants to do a professional job in social media.
CEO Servilia
IMFMarketing and Advertising, 1-10 employees
Rival IQ
I think it's a great tool to be used by any brand. The interface is user friendly, creating a safe space for account managers and social media managers alike. The only instance in where it wouldn't be optimal is if you're looking at very historical data, or tracking additional influencers (not competitors) or if you have multiple profiles (within 1 channel) to track.. But this suits our needs very well.

Verified User
Project Manager in Marketing
Marketing and Advertising Company, 201-500 employeesPros
Audiense
- Provides Insights about your own influence
- Provides insights on others influence and how to gain their following

Verified User
Project Manager in Marketing
Photography Company, 1-10 employeesRival IQ
- Competitive analysis
- Data visualization
- Historical data

Verified User
Strategist in Social Media
Marketing and Advertising Company, 11-50 employeesCons
Audiense
- Could have a better UI. Sometimes confusing or hard to navigate.

Verified User
Manager in Marketing
Computer Software Company, 1-10 employeesRival IQ
- Managing companies within your installation aren't always easy. You can map companies to landscapes, but if you run out of slots for companies (based on your subscription tier) you end up having to swap companies frequently to get the reporting you need.
- RivalIQ is competitively priced on a tiered structure, but if you want to add small sets of additional data within tiers, such as additional companies, the pricing is prohibitive as to force you into the next tier up.
Managing Director & Creative Principal
2 Fish Company, LLCMarketing and Advertising, 1-10 employees
Likelihood to Renew
Audiense
Audiense 5.9
Based on 3 answers
SocialBro is the only tool I know of that lets me tie tweets to changes in followers.
Principal
Left Field SocialComputer Software, 1-10 employees
Rival IQ
No score
No answers yet
No answers on this topic
Usability
Audiense
Audiense 8.0
Based on 1 answer
The dashboard is excellent and easy to understand. Their messaging is very clear. The reports are visual and powerful.
Principal
Left Field SocialComputer Software, 1-10 employees
Rival IQ
Rival IQ 8.0
Based on 1 answer
This is a really easy package to use and understand, once you've walked thru the interface. Onboarding is a must.
Managing Director & Creative Principal
2 Fish Company, LLCMarketing and Advertising, 1-10 employees
Reliability and Availability
Audiense
Audiense 8.0
Based on 1 answer
I have never had an issue.
Principal
Left Field SocialComputer Software, 1-10 employees
Rival IQ
No score
No answers yet
No answers on this topic
Performance
Audiense
Audiense 8.0
Based on 1 answer
I have never had an issue.
Principal
Left Field SocialComputer Software, 1-10 employees
Rival IQ
No score
No answers yet
No answers on this topic
Support Rating
Audiense
Audiense 9.5
Based on 2 answers
Any questions we had were promptly answered.

Verified User
Manager in Marketing
Computer Software Company, 1-10 employeesRival IQ
Rival IQ 10.0
Based on 1 answer
Support is continuous and very helpful. Email, phone, and chat support are always on and someone is always there to help. Your CSR will contact you quarterly to take your temperature and offer assistance or training, if necessary. Feature requests are taken seriously. They share their product development roadmap, which is a major plus.
Managing Director & Creative Principal
2 Fish Company, LLCMarketing and Advertising, 1-10 employees
Online Training
Audiense
Audiense 9.0
Based on 1 answer
Pretty simple to start using. Have to do some self-study to learn more advanced features

Verified User
Manager in Marketing
Computer Software Company, 1-10 employeesRival IQ
No score
No answers yet
No answers on this topic
Implementation Rating
Audiense
Audiense 9.5
Based on 2 answers
Just a plug and play online tool

Verified User
Manager in Marketing
Computer Software Company, 1-10 employeesRival IQ
No score
No answers yet
No answers on this topic
Alternatives Considered
Audiense
I chose SocialBro many years ago because I believed it was the first important and accessible tool for effective management of social media communities.
CEO Servilia
IMFMarketing and Advertising, 1-10 employees
Rival IQ
I demoed this platform as an alternative to Rival IQ and it has some of the similar features but the cost is much higher so it wasn't in our budget. If I had the choice, I might choose Falcon over Rival IQ because the visuals are much better than they are in Rival IQ.
Manager of Social Media
NUTRANEXTConsumer Goods, 5001-10,000 employees
Return on Investment
Audiense
- Increased employee effieciency
- Better customer service
- Better understanding of social media marketing techniques

Verified User
Project Manager in Marketing
Photography Company, 1-10 employeesRival IQ
- Allows us to keep a pulse on the competition, which ultimately gives us favorable position with our client.

Verified User
Project Manager in Marketing
Marketing and Advertising Company, 201-500 employeesPricing Details
Audiense
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Audiense Editions & Modules
Edition
Subscription | $299.001 |
---|
- Per Month
Additional Pricing Details
—Rival IQ
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Rival IQ Editions & Modules
—