Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaamo
Score 7.0 out of 10
N/A
Avaamo headquartered in Los Gatos provides AI and chatbot building technology for sales, support, or IT operations.N/A
Freshchat
Score 8.6 out of 10
N/A
A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.
$0
per month free for up to 10 agents
Pricing
AvaamoFreshchat
Editions & Modules
No answers on this topic
Growth
$19
per month (billed annually) per agent
Pro
$49
per month (billed annually) per agent
Enterprise
$79
per month (billed annually) per agent
Offerings
Pricing Offerings
AvaamoFreshchat
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
AvaamoFreshchat
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Avaamo
-
Ratings
Freshchat
6.7
10 Ratings
25% below category average
Chat history and transcripts00 Ratings7.310 Ratings
Chat reporting00 Ratings6.310 Ratings
Chat and web analytics00 Ratings6.59 Ratings
Best Alternatives
AvaamoFreshchat
Small Businesses
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AvaamoFreshchat
Likelihood to Recommend
8.0
(1 ratings)
8.4
(34 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(3 ratings)
Usability
-
(0 ratings)
7.2
(10 ratings)
Availability
-
(0 ratings)
7.3
(1 ratings)
Performance
-
(0 ratings)
7.3
(1 ratings)
Support Rating
-
(0 ratings)
5.9
(3 ratings)
Implementation Rating
-
(0 ratings)
7.3
(2 ratings)
Configurability
-
(0 ratings)
4.5
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
4.5
(1 ratings)
Ease of integration
-
(0 ratings)
7.3
(1 ratings)
Product Scalability
-
(0 ratings)
4.5
(1 ratings)
Professional Services
-
(0 ratings)
4.5
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
AvaamoFreshchat
Likelihood to Recommend
Avaamo
For a customer centric organisation looking for a future proof approach towards customer service this could be very much be well suited if you have the capital and/or patience. Providing intuitive AI that can provide huge value to enterprise organisations, but perhaps less so to smaller ones that could deal with the customer experience on a more human / personal level
Read full review
Freshworks Inc
It is best suited for having 24-hour support, where customers can interact easily, even using their phones, to raise concerns or inquire about information. This makes it easier than going through the documents portal as a source of knowledge or sending emails for worries. However, it can be less appropriate for scenarios when you need more formal communication, like emails, and when proper documentation is necessary.
Read full review
Pros
Avaamo
  • Seamless and powerful transition to real person support
  • Not overly technical to implement in first instance
  • Intuitive conversational flow is paramount and delivered near-perfectly
Read full review
Freshworks Inc
  • Real time customer support. During busy times all our available agents can jump on and handle large volume of customer interactions.
  • Automations and canned response features. With automation we can greet our customers the moment a chat gets assigned to an agent letting customers know they are being attended to similarly canned response helps us use templates for generic and commonly asked questions.
  • Dashboards and analytics. Freshchat's ability to build customized dashboards and analyze performance in a granular level helps us monitor workload and manage performance effectively.
Read full review
Cons
Avaamo
  • Issues with other languages, such as Spanish currently
  • Expensive but arguably represents solid Value
  • No version control
Read full review
Freshworks Inc
  • Freshchat is one of the best platforms, but still there are certain areas that require further improvement in order for the platform to become flawless.
  • I feel that the automated system in Freshchat is comparatively slow and due to this, it does not respond well according to all the requirements.
  • There are certain features in Freshchat which are not available for everyone and they can only be accessed by those who are paying the highest pricing tier.
Read full review
Likelihood to Renew
Avaamo
No answers on this topic
Freshworks Inc
Freshchat has met all our expectations and more. It has allowed our team to be more efficient with their time, field questions quickly, and escalate issues up the chain. We highly recommend freshchat as the perfect addition to anyone already using freshdesk or simply looking for a good solution for in app messaging.
Read full review
Usability
Avaamo
No answers on this topic
Freshworks Inc
There is lot of thing that can be integrate work and tested. Based on our use case the product has helped us in various ways. Good product for others who want to test the business outcome for their own customer experience.
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Reliability and Availability
Avaamo
No answers on this topic
Freshworks Inc
Freshchat has always been available when I needed to use it.
Read full review
Performance
Avaamo
No answers on this topic
Freshworks Inc
Freshchat always loads quickly and communication is quickly sent and received.
Read full review
Support Rating
Avaamo
No answers on this topic
Freshworks Inc
The experience we had in past for lets say 4-5 months with the support team and our TAM was really helpful. The changes in the bot flow has helped our bot to ensure we connect with customer easily.
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Implementation Rating
Avaamo
No answers on this topic
Freshworks Inc
I hope to show new users data because this can save a lot of time
Read full review
Alternatives Considered
Avaamo
Avaamo becomes clearly the stand-out option of the 2020s as other platforms don't quite stack up. The team at Avaamo are at the forefront of the technology and the only way is up. This is not for every organisation as it's very much enterprise level but if your aim is the experience of the end user then Avaamo or a very similar option will be paramount
Read full review
Freshworks Inc
Messaging across mediums - Freshchat integrates with majority of mainstream instant messaging apps. Like Facebook messenger, Telegram and WhatsApp . This makes it convenient for us to have a presence on the above-mentioned platforms and respond to messages from these platforms from a single Freshchat dashboard.its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company
Read full review
Contract Terms and Pricing Model
Avaamo
No answers on this topic
Freshworks Inc
Did not help with the purchase
Read full review
Scalability
Avaamo
No answers on this topic
Freshworks Inc
We only implemented the product in 1 way so I cant speak to this.
Read full review
Professional Services
Avaamo
No answers on this topic
Freshworks Inc
Did not use
Read full review
Return on Investment
Avaamo
  • ROI as end customers and end user appreciates new innovations
  • Increase on customer retention as it's cutting edge
  • Enterprise level customer acquisition uptick as new partnerships shine
Read full review
Freshworks Inc
  • From the positive effect of working on it, it helps employees to speed up their thinking and writing.
  • One of the positive effects of our clients is that their problems are solved easily and quickly.
  • Each employee knows how many of his chats have been resolved.
  • There is no negative effect in general.
Read full review
ScreenShots

Freshchat Screenshots

Screenshot of Channel Freedom: The interface to engage customers on the channel of their choiceScreenshot of Unified Agent Workspace: Equips agents to deliver personalization at scaleScreenshot of Admin and Analytics: These drive informed decisions to help business scale