Avaamo vs. Salesforce Einstein Bots

For a customer centric organisation looking for a future proof approach towards customer service this could be very much be well suited if you have the capital and/or patience. Providing intuitive AI that can provide huge value to enterprise organisations, but perhaps less so to smaller ones that could deal with the customer experience on a more human / personal level

Incentivized

scenarios based on your experience where Salesforce Einstein Bots is well suited:

• self service options on chat developments

scenarios where it is less appropriate

• N/A

Incentivized

• Seamless and powerful transition to real person support
• Not overly technical to implement in first instance
• Intuitive conversational flow is paramount and delivered near-perfectly

Incentivized

• Easily configured
• Allow code
• Integrates with Chat solution

Incentivized

• Issues with other languages, such as Spanish currently
• Expensive but arguably represents solid Value
• No version control

Incentivized

• Allow bigger text messages
• Be more clear when using html
• Call other variables available in the org

Incentivized

Avaamo becomes clearly the stand-out option of the 2020s as other platforms don't quite stack up. The team at Avaamo are at the forefront of the technology and the only way is up. This is not for every organisation as it's very much enterprise level but if your aim is the experience of the end user then Avaamo or a very similar option will be paramount

Incentivized

• ROI as end customers and end user appreciates new innovations
• Increase on customer retention as it's cutting edge
• Enterprise level customer acquisition uptick as new partnerships shine

Incentivized

• We were able to assist customers with the self service option, without wasting effort from a real CS advisor

Incentivized