Chose Avaya Aura
We utilize the Call Center application within Avaya currently. We would like to move forward with integrating additional products within the platform.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Aura | N/A | The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions. | N/A | |
Avaya Call Center Elite | N/A | Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs. | N/A |
Avaya Aura | Avaya Call Center Elite | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Avaya Aura | Avaya Call Center Elite | |
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Considered Both Products | Avaya Aura | Avaya Call Center Elite |
Top Pros | No answers on this topic |
Avaya Aura | Avaya Call Center Elite | ||||||||||||||||||||||||||||||||||||||||||
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Performance & Compatibility of Online Events Software |
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Screen Sharing |
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Online Meetings / Events |
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Online Events Collaboration |
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Online Events Security |
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Cloud PBX |
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Call Management |
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Mobile apps |
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Unified Communications Platform and Collaboration |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Aura | Avaya Call Center Elite | |
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Small Businesses | Nextiva Score 9.2 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Nextiva Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Aura | Avaya Call Center Elite | |
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Likelihood to Recommend | 7.8 (51 ratings) | 8.0 (32 ratings) |
Likelihood to Renew | 9.1 (1 ratings) | 9.1 (1 ratings) |
Usability | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 9.1 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Avaya Aura | Avaya Call Center Elite | |
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Likelihood to Recommend | Avaya | Avaya |
Pros | Avaya | Avaya |
Cons | Avaya | Avaya |
Likelihood to Renew | Avaya | Avaya No answers on this topic |
Usability | Avaya No answers on this topic | Avaya |
Support Rating | Avaya No answers on this topic | Avaya |
Alternatives Considered | Avaya | Avaya |
Return on Investment | Avaya | Avaya |
ScreenShots |