Chose Avaya Call Center Elite
We like the ability to easily add CBA in CC Elite and the quality of the call.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Call Center Elite | N/A | Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs. | N/A | |
Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | ||||||||||||||
More Pricing Information |
Avaya Call Center Elite | Avaya Experience Platform | |
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Considered Both Products | Avaya Call Center Elite | Avaya Experience Platform No answer on this topic |
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Call Center Elite | Avaya Experience Platform | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Call Center Elite | Avaya Experience Platform | |
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Likelihood to Recommend | 8.0 (32 ratings) | 8.7 (52 ratings) |
Likelihood to Renew | 9.1 (1 ratings) | 7.3 (12 ratings) |
Usability | 9.1 (1 ratings) | 8.2 (5 ratings) |
Availability | - (0 ratings) | 7.0 (1 ratings) |
Performance | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 9.1 (1 ratings) | 9.1 (4 ratings) |
Implementation Rating | 9.1 (1 ratings) | 8.2 (2 ratings) |
Avaya Call Center Elite | Avaya Experience Platform | |
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Likelihood to Recommend | Avaya | Avaya |
Pros | Avaya | Avaya |
Cons | Avaya | Avaya |
Likelihood to Renew | Avaya No answers on this topic | Avaya |
Usability | Avaya | Avaya |
Support Rating | Avaya | Avaya |
Implementation Rating | Avaya No answers on this topic | Avaya |
Alternatives Considered | Avaya | Avaya |
Return on Investment | Avaya | Avaya |
ScreenShots |