The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive…
$48
per month
Genesys Cloud CX
Score 8.5 out of 10
N/A
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
$75
per month
Pricing
Avaya Experience Platform
Genesys Cloud CX
Editions & Modules
No answers on this topic
Genesys Cloud CX 1 - Voice
$75
per month (billed annually) per user
Genesys Cloud CX 2 - Digital
$95
per month (billed annually) per user
Genesys Cloud CX 2 - Digital + Voice
$115
per month (billed annually) per user
Genesys Cloud CX 3 - Digital + WEM
$135
per month (billed annually) per user
Genesys Cloud CX 3 Digital + WEM + Voice
$155
per month (billed annually) per user
Offerings
Pricing Offerings
Avaya Experience Platform
Genesys Cloud CX
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Required
No setup fee
Additional Details
Digital - $48.00 (Per User/Per Month)
Voice - $83.00 (Per User/Per Month)
All Media - $125.00 (Per User/Per Month)
[We like Avaya Experience Platform] because of the features and pricing. The features provided are quite amazing and new and also as compared to other vendors it is far better. Also, the pricing for this product as compared to others is very cost-effective. One must [choose] …
Compared to avaya, Genesys Cloud CX was able to give us better way to connect to customers. It also gave the customers an option to call back which was not there on avaya. The audio clarity is better in avaya. The call logs were also stored in Genesys Cloud CX which wasn't the …
Genesys Cloud is a more mature solution than the other we evaluated, and the company shows a stronger product evolution strategy. The number [of] concurrent uses in the platform shows scalability, resilience, and makes us feel more comfortable. The appfoundry also is a …
We get the good omnichannel experience and fast implementation, Webex phone features and also cost effective solution.Genesys WEM/WFO is very good and its helps business for the forcasting and enabling the shift plans as well.
The Genesys Cloud CX platform was chosen because it has a wider range of possibilities in the cloud, not requiring client installations on agents' machines. This was a premise in the platform change, and the one that best met the business requirements was Genesys Cloud CX.
The variety of resources and the ease of integration with other products was a decisive factor when choosing the tool for our contact center. The ease of expanding resources was also a deciding factor when choosing. Finally, the price per license and the ability to obtain …
For the money and ease of use, Genesys is top notch. I think they lack in integrations against some others. From a metrics perceptive, Genesys Cloud provides a very easy to use system for non-technical leaders. You can generate the reports you need quickly, and with little need …