Avaya Experience Platform vs. LivePerson CTI Platform (Tenfold)
Avaya Experience Platform vs. LivePerson CTI Platform (Tenfold)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
LivePerson CTI Platform (Tenfold) | N/A | Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition. | N/A |
Avaya Experience Platform | LivePerson CTI Platform (Tenfold) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | — | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | LivePerson CTI Platform (Tenfold) | |
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Ask people about this product | See helpful people who have experience with this product | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Experience Platform | LivePerson CTI Platform (Tenfold) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | LivePerson CTI Platform (Tenfold) | |
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Likelihood to Recommend | 8.7 (52 ratings) | 9.0 (64 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | - (0 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | LivePerson CTI Platform (Tenfold) | |
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Likelihood to Recommend | Avaya | LivePerson |
Pros | Avaya | LivePerson |
Cons | Avaya | LivePerson |
Likelihood to Renew | Avaya | LivePerson No answers on this topic |
Usability | Avaya | LivePerson No answers on this topic |
Support Rating | Avaya | LivePerson No answers on this topic |
Implementation Rating | Avaya | LivePerson No answers on this topic |
Alternatives Considered | Avaya | LivePerson |
Return on Investment | Avaya | LivePerson |
ScreenShots | LivePerson CTI Platform (Tenfold) Screenshots |