Avaya UCaaS vs. OpenText CX-E Voice
Avaya UCaaS vs. OpenText CX-E Voice
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya UCaaS | N/A | Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform. | $19.99 per month per user | |
OpenText CX-E Voice | Small Businesses (1-50 employees) | OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications. | N/A |
Avaya UCaaS | OpenText CX-E Voice | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Avaya UCaaS | OpenText CX-E Voice | |
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Top Pros | No answers on this topic | |
Top Cons |
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Performance & Compatibility of Online Events Software |
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Screen Sharing |
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Online Meetings / Events |
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Online Events Collaboration |
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Online Events Security |
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Cloud PBX |
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Call Management |
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Mobile apps |
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Unified Communications Platform and Collaboration |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya UCaaS | OpenText CX-E Voice | |
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Small Businesses | Nextiva Score 9.2 out of 10 | CloudTalk Score 8.5 out of 10 |
Medium-sized Companies | Nextiva Score 9.2 out of 10 | CloudTalk Score 8.5 out of 10 |
Enterprises | Cisco Unified Communications Manager (Call Manager) Score 9.0 out of 10 | Bright Pattern Contact Center Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya UCaaS | OpenText CX-E Voice | |
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Likelihood to Recommend | 8.2 (100 ratings) | 8.2 (3 ratings) |
Likelihood to Renew | 7.7 (7 ratings) | - (0 ratings) |
Usability | 7.1 (7 ratings) | - (0 ratings) |
Availability | 8.8 (5 ratings) | - (0 ratings) |
Performance | 6.7 (5 ratings) | - (0 ratings) |
Support Rating | 5.4 (83 ratings) | - (0 ratings) |
In-Person Training | 6.8 (2 ratings) | - (0 ratings) |
Online Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.4 (6 ratings) | - (0 ratings) |
Configurability | 5.8 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.5 (2 ratings) | - (0 ratings) |
Ease of integration | 7.7 (2 ratings) | - (0 ratings) |
Product Scalability | 6.1 (3 ratings) | - (0 ratings) |
Professional Services | 10.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.5 (3 ratings) | - (0 ratings) |
Vendor pre-sale | 7.6 (3 ratings) | - (0 ratings) |
Avaya UCaaS | OpenText CX-E Voice | |
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Likelihood to Recommend | Avaya
| ![]() OpenText
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Pros | Avaya
| ![]() OpenText
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Cons | Avaya
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Likelihood to Renew | Avaya
| ![]() OpenText No answers on this topic |
Usability | Avaya
| ![]() OpenText No answers on this topic |
Reliability and Availability | Avaya
| ![]() OpenText No answers on this topic |
Performance | Avaya
| ![]() OpenText No answers on this topic |
Support Rating | Avaya
| ![]() OpenText No answers on this topic |
In-Person Training | Avaya
| ![]() OpenText No answers on this topic |
Online Training | Avaya
| ![]() OpenText No answers on this topic |
Implementation Rating | Avaya
| ![]() OpenText No answers on this topic |
Alternatives Considered | Avaya
| ![]() OpenText
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Scalability | Avaya
| ![]() OpenText No answers on this topic |
Return on Investment | Avaya
| ![]() OpenText
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ScreenShots | OpenText CX-E Voice Screenshots |