Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.
I Don't see any major difference between Avaya UCaaS and other similar products which includes webex, Microsoft Teams and Google Meet. All of them provide more or less similar functionalities and have all integration. However, Avaya UCaaS is more holistic when compared to …
We did not select Avaya UCaaS. We set it aside after six months of testing and shakedown. We reverted the one office we were testing in and removed all the software and training materials they provided. All equipment associated with the problem was repurposed or removed. It …
SSO was not available for our former Avaya IP Office on-premises system, and after the pandemic, we needed hybrid work, so all workers could work from home and this ushered in the age of cloud for us with Avaya UCaaS: Cloud. It is our choice now only because our workforce is no …
Apart from Cisco Webex Calling/app no other vendor offers their own phones hardware, gateways. We need to add other vendors like yealink, Poly, Audiocodes to complete the solution. This makes things very difficult from management perspective. As you have to hire a person who …
Avaya Cloud Office maintains important features that others do not (such as e-faxing). Can easily transfer a call from desktop phone, to mobile app seamlessly. More cost effective than Microsoft Teams once you factor in calling. More feature rich and reliable than Zoom or Webex.
In our proof of concept, Avaya OneCloud UCaaS came out as our top pick, based on seamless integration to our various systems, like Service Now and Smarsh.
I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya …
We are a non-profit social organization and going through one of the most difficult contexts in history, Avaya, through Spaces, gave us the donation of the service first of all to continue working for our beneficiaries: 50,000 boys and girls from all over the country.
The …
Verified User
Engineer
Chose Avaya UCaaS
Price is less compared to them and the VOIP quality with Contact center is at par with the other PBX.
Avaya is very user friendly and easy to manage in terms of operation support and user training.
We have recently changed from Avaya to Microsoft Teams and being honest, MS Teams seems way better than Avaya, since it is much more stable and is completelly connected with our contacts database and emails.
We use CenturyLink Hosted VoIP in our executive office and the phones are way more modern looking and have more features, and was easier to implement. Hoping to maybe someday use them in our primary office.
The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge …
I find Avaya Business Communications Manager to be reliable, easy to use and priced right. The competition is either new to the format or the billing is too high. I prefer Avaya because of their position in the industry as a leader in telecommunications. I use their product …
If a small company needs simple Instant Messaging, Desktop Sharing and Presence for some application like a small Real Estate Office or some off site business with a handful of employees it might be useful. The methods and processes for setting up much of what is promised by this Unified Communications offering is not worth the initial work. Ongoing issues, difficulty with interfacing with other products and the more than occasional failure of the system to do what was programmed shows it is less appropriate for a large, fast moving organization.
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
The Customer Service and Representatives are always kind and willing to go the extra mile to get anything resolved. Yet, we have not really needed them after the initial set up since the product actually works and we have not really experienced any major issues.
Apart from Cisco Webex Calling/app no other vendor offers their own phones hardware, gateways. We need to add other vendors like yealink, Poly, Audiocodes to complete the solution. This makes things very difficult from management perspective. As you have to hire a person who can manage a multivendor environment. Also, in case of outage, multiple bridge open and every vendor blame others. Cisco is costly so we gave a chance to Avaya UCaaS based on its history and reputation in Calling market.
This made working from home possible, allowing me to take calls that I wouldn't be able to without having them forwarded by our communications department
It works with Teams, realizing when I'm on a conf call and automatically sets a status of away, preventing my phone from ringing, but allowing me to see the voicemail via text so that I can respond
If I step out of the office for a little bit, I can have my calls go directly to my cellphone to make sure I'm still available if needed