Chose Avaya Call Center Elite
Not nearly as good, but appropriate for smaller businesses, small to medium. So we've used any contact center of application we've used at least once. At least once.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Call Center Elite | N/A | Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs. | N/A | |
Avaya IP Office | N/A | Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location. | $82 per user/per month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Avaya Call Center Elite | Avaya IP Office | |
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Considered Both Products | Avaya Call Center Elite | Avaya IP Office No answer on this topic |
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Call Management |
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Mobile apps |
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Unified Communications Platform and Collaboration |
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Avaya Call Center Elite | Avaya IP Office | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Nextiva Business Phone Service Score 9.2 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Nextiva Business Phone Service Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Call Center Elite | Avaya IP Office | |
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Likelihood to Recommend | 8.0 (32 ratings) | 8.0 (12 ratings) |
Likelihood to Renew | 9.1 (1 ratings) | 9.1 (1 ratings) |
Usability | 9.1 (1 ratings) | 7.3 (1 ratings) |
Support Rating | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (1 ratings) | 9.1 (1 ratings) |
Avaya Call Center Elite | Avaya IP Office | |
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Likelihood to Recommend | Avaya | Avaya |
Pros | Avaya | Avaya |
Cons | Avaya | Avaya |
Likelihood to Renew | Avaya No answers on this topic | Avaya |
Usability | Avaya | Avaya No answers on this topic |
Support Rating | Avaya | Avaya No answers on this topic |
Alternatives Considered | Avaya | Avaya |
Return on Investment | Avaya | Avaya |
ScreenShots |