AVI-SPL vs. Ingram Micro

Often with non-profits, the buyer side lacks technical expertise and has to rely on vendors like AVI-SPL. They are honest and not trying to upsell you into equipment that is more than you need or more expensive. They can advise on specific cabling scenarios and complex mounting to achieve the best result.

Incentivized

Works well if you want to 1) Fulfill your own eComm orders. 2) Want the ability to do dropship with 3rd party retailers. 3) Want LOT# control (e.g. if you're in the food industry). There are a plethora of companies that can do ecomm fulfillment but they don't have the ability to do option 2 & 3.

Incentivized

• Execution of the project is always consistent. Its done timely and to spec.
• Support is prompt and available. During COVID lead times were longer but since then the resources for onsite support have been excellent.
• They are very comfortable with emerging tech. They also support a range of established technologies versus focusing on one domain.

Incentivized

• Customer Support
• Technical Advice
• Fast accurate shipping and logistics

Incentivized

• We have Google Room. This isn't much of an AVI-SPL issue. But maybe just setting up a demo model of this system and see how it works. I know you guys don't set this software up often, but for a smaller office like us it may be more prevalent. But all in all it isn't a very complicated system to just figure out on your own. What I like most about the system is that I am able to change settings if needed through the Google admin portal, which is nice!

Incentivized

• Very hard to find the products you're looking for on the site if you don't already know exactly what you're trying to find. Lots of similar/identical products with uninformative naming conventions.
• Poor faceted navigation.
• Entire site is painfully slow.
• The policy of automatically closing inactive accounts after 12 months, with no ability to re-open it upon customer request, is crazy.
• Pricing on most commonplace IT products (outside of things like HPE servers) is not competitive at all, it's almost always cheaper to just buy on Amazon, and even when Ingram is cheaper, the difference is so negligible it's pointless to bother.

Incentivized

They are a great company to work with overall, but there is always room for improvement. We have had incredibly positive experiences with our main sales rep for any and all purchases. The installation team in southwest VA is lacking and lead to quite a lot of issues on a large scale project last year.

Incentivized

They had us replace the PC three times stating that the PSU was not strong enough to power the USB bus. The last PC had a 1500w PSU. The USB devices kept not working because they had too many USB devices connected. We had to hire another company to come out and fix this mistake as well. They redesigned the solution to get the features that we requested from the beginning and something that would work correctly

Incentivized

AVI-SPL always availability. I have no issue

Incentivized

There was been no downtime in using AVISPL.

Incentivized

ABSOLUTELY! I have contacted them multiple times. They are responsive, knowledgeable, and know who to make the return calls to make service as efficient as possible. They will listen to the issue, document it, and provide the most knowledgeable technician to assist. I utilize their remote support often as I am versed in A/V technology and can work with technicians without them having to come to our site. I love having that option.

Incentivized

SPL-AVI covers all the questions when asked. Excellent demo on how to use the system in our community.

Incentivized

The representatives I worked with were patient and very well versed in working with my team to ensure we are aware of all aspects.

Incentivized

Given a caveat that this project had major changes to overcome, I would say AVI-SPL did about as well as any large installer out there could do under the circumstances.

Incentivized

We've gone through a few AV partners since developing our AV program. We started with a small local shop, but they didn't have the expertise as we scaled. We moved to a larger local shop, but they struggled to provide support and I don't believe their designs were optimal. Our third go-round with a national firm seemed fine at first, but eventually they too were unable to provide the level of support we needed. So far, AVI-SPL has been getting us taken care of.

Incentivized

Ingram Micro is the largest supplier of this type in New Zealand and as such we started to use them almost only for this reason.

Although we have had a very good customer experience and will continue to use Ingram Micro services in the future.

Incentivized

All is good

Incentivized

The system was not scalable with the hardware they ordered

Incentivized

I would consider inside sales as a professional service. My experience with AVI-SPL and Amanda Laraia has been second to none.

Incentivized

• With the products they supplied, I was better able to present the information to my clients.
• Based on the conference room size, they help determine the best projector that would optimize the viewing for the clients in the room.
• This had a positive impact as I was more effectively able to communicate the information to my clients in an engaging manner.

Incentivized