AVI-SPL vs. Ingram Micro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AVI-SPL
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.N/A
Ingram Micro
Score 8.1 out of 10
N/A
Ingram Micro is a global technology consultancy providing a full spectrum of global technology and supply chain services.N/A
Pricing
AVI-SPLIngram Micro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AVI-SPLIngram Micro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsContact vendor for pricing information.
More Pricing Information
Community Pulse
AVI-SPLIngram Micro
Considered Both Products
AVI-SPL
Chose AVI-SPL
I typically get better pricing from AVI-SPL.
Ingram Micro

No answer on this topic

Top Pros
Top Cons
User Ratings
AVI-SPLIngram Micro
Likelihood to Recommend
9.0
(164 ratings)
7.7
(5 ratings)
Likelihood to Renew
8.4
(9 ratings)
-
(0 ratings)
Usability
6.8
(5 ratings)
-
(0 ratings)
Availability
4.1
(2 ratings)
-
(0 ratings)
Performance
3.7
(2 ratings)
-
(0 ratings)
Support Rating
8.6
(159 ratings)
-
(0 ratings)
In-Person Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
5.5
(5 ratings)
-
(0 ratings)
Configurability
4.1
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.0
(1 ratings)
-
(0 ratings)
Ease of integration
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
3.7
(2 ratings)
-
(0 ratings)
Professional Services
8.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.3
(3 ratings)
-
(0 ratings)
Vendor pre-sale
9.3
(3 ratings)
-
(0 ratings)
User Testimonials
AVI-SPLIngram Micro
Likelihood to Recommend
AVI-SPL, LLC
We've gone through a few other A/V support organizations over the years. Our growth and needs have greatly changed. Prior A/V partners proved to be severely lacking in capability. It felt like playing whack a mole with snuffing out issue after issue rather than addressing the root cause of issues. Since working with AVI SPL, the number of issues we've faced have dropped immensely
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Ingram Micro
Works well if you want to 1) Fulfill your own eComm orders. 2) Want the ability to do dropship with 3rd party retailers. 3) Want LOT# control (e.g. if you're in the food industry). There are a plethora of companies that can do ecomm fulfillment but they don't have the ability to do option 2 & 3.
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Pros
AVI-SPL, LLC
  • The desk mics are a game changer. They can be moved closer to the presenter so that there is never a missed word!
  • The camera quality is great! It's important to us to look professional to others outside of the company and this technology helps with that.
  • The quick response time on technical issues. Yes, there is always a wait time to have a tech come out. But it also goes to show they stay busy because they are in high demand! Every tech from the installation to software issues that have came to the office are very informative about the software and incredibly nice, which is appreciated more than you know.
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Ingram Micro
  • Customer Support
  • Technical Advice
  • Fast accurate shipping and logistics
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Cons
AVI-SPL, LLC
  • The wait time for the components has been very long.
  • Some of the components agreed upon in the original contract have been discontinued so parts are changing.
  • Because of parts being discontinued, we will now have a controller that is no longer removable from the wall.
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Ingram Micro
  • Very hard to find the products you're looking for on the site if you don't already know exactly what you're trying to find. Lots of similar/identical products with uninformative naming conventions.
  • Poor faceted navigation.
  • Entire site is painfully slow.
  • The policy of automatically closing inactive accounts after 12 months, with no ability to re-open it upon customer request, is crazy.
  • Pricing on most commonplace IT products (outside of things like HPE servers) is not competitive at all, it's almost always cheaper to just buy on Amazon, and even when Ingram is cheaper, the difference is so negligible it's pointless to bother.
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Likelihood to Renew
AVI-SPL, LLC
Although we've done a lot of business with AVI-SPL, the last few projects have been very bumpy and project completion schedules have been missed by a few months, causing some disruption in our ability to use the spaces as planned. This factors into getting lot of complaints from the intended end users. AVI-SPL is still one of the few large A/V subcontractors in our region that is capable of doing a multi-million A/V installation project. With limited choice we tend to go back to them given their familiarity with our organization. UPDATE: Having completed the ACC Rio Grande Campus renovation, my opinions of AVI-SPL have improved. They finished the project strong with the support of new PM that did a great job of picking up where we left off and carrying the project through to 100% completion to the Owner's satisfaction.
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Ingram Micro
No answers on this topic
Usability
AVI-SPL, LLC
They had us replace the PC three times stating that the PSU was not strong enough to power the USB bus. The last PC had a 1500w PSU. The USB devices kept not working because they had too many USB devices connected. We had to hire another company to come out and fix this mistake as well. They redesigned the solution to get the features that we requested from the beginning and something that would work correctly
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Ingram Micro
No answers on this topic
Reliability and Availability
AVI-SPL, LLC
AVI-SPL always availability. I have no issue
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Ingram Micro
No answers on this topic
Performance
AVI-SPL, LLC
No issue at my end.
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Ingram Micro
No answers on this topic
Support Rating
AVI-SPL, LLC
They have a customer support portal, which can be helpful at times, but it is limited in what you can see or do. Their internal support platform is a very high-end system, but it appears that they have not implemented it well, so data to the customer portal side is incomplete. Reports are difficult to get from the internal system, and more often have to be built manually by the account team. They cannot provide me an inventory of what they have installed, nor an inventory by ticket of what has been RMA'd and replaced. Their data management is inconsistent. we struggle to get the correct ticket information sometimes.
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Ingram Micro
No answers on this topic
In-Person Training
AVI-SPL, LLC
SPL-AVI covers all the questions when asked. Excellent demo on how to use the system in our community.
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Ingram Micro
No answers on this topic
Implementation Rating
AVI-SPL, LLC
We were not at all satisfied. We had to hire another company to go behind them to get it to work
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Ingram Micro
No answers on this topic
Alternatives Considered
AVI-SPL, LLC
AVI-SPL is a professional integrator in the Audio Video industry. They have always been the top choice in my book! The people that work for the company will be friendly and knowledgeable. The AVI-SPL employees that come to work on your project are professional and respectful of the environment they are working in
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Ingram Micro
Ingram Micro is the largest supplier of this type in New Zealand and as such we started to use them almost only for this reason.
Although we have had a very good customer experience and will continue to use Ingram Micro services in the future.
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Contract Terms and Pricing Model
AVI-SPL, LLC
All is good
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Ingram Micro
No answers on this topic
Scalability
AVI-SPL, LLC
The system was not scalable with the hardware they ordered
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Ingram Micro
No answers on this topic
Professional Services
AVI-SPL, LLC
I would consider inside sales as a professional service. My experience with AVI-SPL and Amanda Laraia has been second to none.
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Ingram Micro
No answers on this topic
Return on Investment
AVI-SPL, LLC
  • We have seen a reduction in ticket volume in spaces recently updated by AVI-SPL.
  • While hard to quantify, AVI-SPL's multi-vendor support affords us peace of mind; we know that they can assist us with issues, regardless of the failure point.
  • Internal subjective feedback shows a positive view of the spaces AVI-SPL has integrated for us.
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Ingram Micro
No answers on this topic
ScreenShots

AVI-SPL Screenshots

Screenshot of AVI-SPL Symphony mobile appScreenshot of AVI-SPL meeting room reference designsScreenshot of AVI-SPL meeting and collaboration solutionsScreenshot of AVI-SPL Symphony benefitsScreenshot of AVI-SPL services