Axios Assyst vs SolarWinds Pingdom | TrustRadius

What users are saying about

Score 6 out of 10

Based on 6 reviews and ratings

Score 8.4 out of 10

Based on 42 reviews and ratings

Start Free Trial

Feature Rating Comparison

Axios Assyst

SolarWinds Pingdom

Organize and prioritize service tickets

Expert directory

Service restoration

Self-service tools

Subscription-based notifications

ITSM collaboration and documentation

ITSM reports and dashboards

Axios Assyst

SolarWinds Pingdom

Configuration mangement

Asset management dashboard

Policy and contract enforcement

Axios Assyst

SolarWinds Pingdom

Change requests repository

Change calendar

Service-level management

Axios Assyst

SolarWinds Pingdom

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

Axios Assyst

SolarWinds Pingdom

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Axios Assyst

SolarWinds Pingdom

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Axios Assyst

SolarWinds Pingdom

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Pros

IT Asset Management and IT Service Management in one product
ITIL framework
Highly customisable service catalogue and processes
Mature mobility product

Read full review

Verified User

Administrator in Information Technology

Banking Company, 1001-5000 employees

View all 2 answers on this topic

Monitoring as many websites as we can throw at it.
Customer Service has been extremely great with quick responses and resolution.
The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.

Read full review

Owner

All Out AdsMarketing & Advertising, 11-50 employees

View all 19 answers on this topic

Cons

Service requests, incident, problem, and change management
Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
Axios help desk does is not knowledgable and does not follow up on reported incidents
Training is incomplete - no real resources available except billable by the hour.

Read full review

Verified User

Analyst in Information Technology

Financial Services Company, 1001-5000 employees

View all 2 answers on this topic

An easy way to update a mass group of alerts instead of one-by-one edits
Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.

Read full review

Verified User

Project Manager in Engineering

Computer Software Company, 11-50 employees

View all 19 answers on this topic

Likelihood to Renew

Axios Assyst 10.0

Based on 1 answer

At this point, we are stuck with it. We can't afford a change at this point.

Read full review

Verified User

Analyst in Information Technology

Financial Services Company, 1001-5000 employees

View all 1 answers on this topic

SolarWinds Pingdom 10.0

Based on 4 answers

Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.

Read full review

Sr. Mgr., Information Systems Production Operations

hawkeye Channel by VistexComputer Software, 501-1000 employees

View all 4 answers on this topic

Usability

No score

No answers yet

No answers on this topic

SolarWinds Pingdom 9.6

Based on 6 answers

Usability is good. Portability is also good. I am able to place this on various VMs in the DC and use that to help determine what areas to concentrate on. It also helps to find issues prior to a window that I can identify as not being part of the work to be performed and that the customer needs to address.

Read full review

Network Consulting Engineer

CiscoComputer Networking, 10,001+ employees

View all 6 answers on this topic

Performance

No score

No answers yet

No answers on this topic

SolarWinds Pingdom 6.0

Based on 1 answer

Interface is unnecessarily complicated and frequently responds slowly.

Read full review

Sr. Mgr., Information Systems Production Operations

hawkeye Channel by VistexComputer Software, 501-1000 employees

View all 1 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

SolarWinds Pingdom 8.3

Based on 15 answers

Have always had very fast, smart, and professional help from the support teams. They have always quickly resolved my issues and helped me get the right sized package of services to meet our current business needs. Overall the support has been some of the best I get from SaaS software.

Read full review

Patrick Flanagan

SVP, Digital Development, Operations & Strategy and Data Protection Officer (DPO)

Simon Property GroupReal Estate, 5001-10,000 employees

View all 15 answers on this topic

Alternatives Considered

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.

Read full review

Verified User

Administrator in Information Technology

Banking Company, 1001-5000 employees

View all 2 answers on this topic

The detailed reporting and website uptime monitoring is something other tools don't provide. You don't want to get a call from a client or customer that your site is down, or lose sales if it brings in sales to you.You get recommendations on how to enhance the page performance, breakdown of content type for the page, requests by domain, file requests, everything

Read full review

Digital Marketing Strategist

California SEO ProfessionalsMarketing and Advertising, 1-10 employees

View all 19 answers on this topic

Return on Investment

Replacement of 3 systems with Axios assyst
Integration with other enterprise systems

Read full review

Verified User

Administrator in Information Technology

Banking Company, 1001-5000 employees

View all 2 answers on this topic

Excellent site monitoring allowing us to take necessary steps instantly to address outage or downtimes, thus keeping steady up time for our website customers
Detailed enough to get reasons of outages, which then lets us liaise with 3rd parties if necessary and to even get compensations in the event of missing SLAs
Negative: we still need to rely on our technical team to understand the reports from Pingdom

Read full review

Verified User

Account Manager in Information Technology

Apparel & Fashion Company, 1001-5000 employees

View all 19 answers on this topic

Screenshots

—

See All (5) SolarWinds Pingdom Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Axios Assyst Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SolarWinds Pingdom Editions & Modules

Edition

Synthetic Monitoring	$15¹
Real User Monitoring	$15¹
Enterprise	Custom Pricing

per month

Additional Pricing Details

—

Rating Summary

Axios Assyst

SolarWinds Pingdom

Axios Assyst

SolarWinds Pingdom

Axios Assyst

SolarWinds Pingdom

Axios Assyst

SolarWinds Pingdom

Axios Assyst

SolarWinds Pingdom

Add comparison