What users are saying about
6 Ratings
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Score 6 out of 100
42 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

If you are looking to take your page speed optimization to the next level, Pingdom is a great tool. It is very valuable at helping to identify issues, benchmark your pefromance and check to see the results of your optimization efforts. If you aren't using other uptime alert and server monitoring tools, those features will be very beneficial
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
SolarWinds Pingdom
Organize and prioritize service tickets
Axios Assyst
10.0
SolarWinds Pingdom
Expert directory
Axios Assyst
9.0
SolarWinds Pingdom
Service restoration
Axios Assyst
9.0
SolarWinds Pingdom
Self-service tools
Axios Assyst
9.0
SolarWinds Pingdom
Subscription-based notifications
Axios Assyst
9.0
SolarWinds Pingdom
ITSM collaboration and documentation
Axios Assyst
9.0
SolarWinds Pingdom
ITSM reports and dashboards
Axios Assyst
7.0
SolarWinds Pingdom

ITSM asset management

Axios Assyst
9.0
SolarWinds Pingdom
Configuration mangement
Axios Assyst
10.0
SolarWinds Pingdom
Asset management dashboard
Axios Assyst
9.0
SolarWinds Pingdom
Policy and contract enforcement
Axios Assyst
8.0
SolarWinds Pingdom

Change management

Axios Assyst
8.7
SolarWinds Pingdom
Change requests repository
Axios Assyst
10.0
SolarWinds Pingdom
Change calendar
Axios Assyst
7.0
SolarWinds Pingdom
Service-level management
Axios Assyst
9.0
SolarWinds Pingdom

Monitoring Tasks

Axios Assyst
SolarWinds Pingdom
7.9
Remote monitoring
Axios Assyst
SolarWinds Pingdom
9.0
Network device monitoring
Axios Assyst
SolarWinds Pingdom
7.8
Multiple Server Monitoring
Axios Assyst
SolarWinds Pingdom
6.7
Multi-device monitoring
Axios Assyst
SolarWinds Pingdom
7.0
Automated alerts and notifications
Axios Assyst
SolarWinds Pingdom
9.0

Management Tasks

Axios Assyst
SolarWinds Pingdom
7.7
Patch Management
Axios Assyst
SolarWinds Pingdom
7.5
Service configuration management
Axios Assyst
SolarWinds Pingdom
8.0
Software and hardware inventory
Axios Assyst
SolarWinds Pingdom
8.0
Policy-based automation
Axios Assyst
SolarWinds Pingdom
7.4

Reporting

Axios Assyst
SolarWinds Pingdom
8.0
Performance data reports
Axios Assyst
SolarWinds Pingdom
7.8
Customizable reporting
Axios Assyst
SolarWinds Pingdom
7.7
Data visualization
Axios Assyst
SolarWinds Pingdom
8.5
Risk analysis
Axios Assyst
SolarWinds Pingdom
7.8

Security

Axios Assyst
SolarWinds Pingdom
7.1
Data backup and recovery
Axios Assyst
SolarWinds Pingdom
7.3
Antivirus and malware management
Axios Assyst
SolarWinds Pingdom
5.7
Adinistraor access control
Axios Assyst
SolarWinds Pingdom
8.2

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

  • Monitoring as many websites as we can throw at it.
  • Customer Service has been extremely great with quick responses and resolution.
  • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
John Birks | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

  • An easy way to update a mass group of alerts instead of one-by-one edits
  • Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

SolarWinds Pingdom 10.0
Based on 4 answers
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
Ted White | TrustRadius Reviewer

Usability

Axios Assyst

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 9.6
Based on 6 answers
Usability is good. Portability is also good. I am able to place this on various VMs in the DC and use that to help determine what areas to concentrate on. It also helps to find issues prior to a window that I can identify as not being part of the work to be performed and that the customer needs to address.
Jason Bouchard | TrustRadius Reviewer

Performance

Axios Assyst

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 6.0
Based on 1 answer
Interface is unnecessarily complicated and frequently responds slowly.
Ted White | TrustRadius Reviewer

Support Rating

Axios Assyst

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 8.3
Based on 15 answers
Have always had very fast, smart, and professional help from the support teams. They have always quickly resolved my issues and helped me get the right sized package of services to meet our current business needs. Overall the support has been some of the best I get from SaaS software.
Patrick Flanagan | TrustRadius Reviewer

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

The detailed reporting and website uptime monitoring is something other tools don't provide. You don't want to get a call from a client or customer that your site is down, or lose sales if it brings in sales to you.You get recommendations on how to enhance the page performance, breakdown of content type for the page, requests by domain, file requests, everything
Sanjit Mandal | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

  • Excellent site monitoring allowing us to take necessary steps instantly to address outage or downtimes, thus keeping steady up time for our website customers
  • Detailed enough to get reasons of outages, which then lets us liaise with 3rd parties if necessary and to even get compensations in the event of missing SLAs
  • Negative: we still need to rely on our technical team to understand the reports from Pingdom
Anonymous | TrustRadius Reviewer

Screenshots

Axios Assyst

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Axios Assyst Editions & Modules

Additional Pricing Details

SolarWinds Pingdom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Pingdom Editions & Modules

Edition
Synthetic Monitoring$151
Real User Monitoring$151
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Axios Assyst
9.0
SolarWinds Pingdom
8.9

Likelihood to Renew

Axios Assyst
10.0
SolarWinds Pingdom
10.0

Usability

Axios Assyst
SolarWinds Pingdom
9.6

Performance

Axios Assyst
SolarWinds Pingdom
6.0

Support Rating

Axios Assyst
SolarWinds Pingdom
8.3

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