What users are saying about
72 Ratings
75 Ratings
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Score 8.3 out of 100
72 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Azure App Service

Azure App Service is well suited in our case :
  • Our website is developed by our tech partner in a full Microsoft Azure cloud based environment.
  • We gave them specific access rights and the CI / CD integration helped a lot for updates and improvements deployment.
  • Most of the infra issues we had with our website weren't coming from App Service
Anonymous | TrustRadius Reviewer

Firebase

Firebase is very well suited for pretty much any backend service for mobile apps. From databases to mobile notifications, Firebase will provide a service that you can use - and in most cases try tor free first - that will help you implement the feature as simply and reliably as possible.
Ahmed Anwar Nasr | TrustRadius Reviewer

Feature Rating Comparison

Platform-as-a-Service

Azure App Service
7.9
Firebase
Ease of building user interfaces
Azure App Service
7.5
Firebase
Scalability
Azure App Service
9.0
Firebase
Platform management overhead
Azure App Service
7.5
Firebase
Platform access control
Azure App Service
6.5
Firebase
Services-enabled integration
Azure App Service
9.5
Firebase
Development environment creation
Azure App Service
9.0
Firebase
Development environment replication
Azure App Service
9.5
Firebase
Issue monitoring and notification
Azure App Service
6.5
Firebase
Issue recovery
Azure App Service
6.5
Firebase
Upgrades and platform fixes
Azure App Service
7.5
Firebase

Pros

Azure App Service

  • It is a service that has defined infrastructures for hosting applications
  • Provides security
  • It can be easily integrated with Azure DevOps Pipelines
Anonymous | TrustRadius Reviewer

Firebase

  • User authentications: Firebase is an amazing tool that removes the requirement for having an authentication server locally or on your private cloud. It has its own cloud and syncs your user data in realtime and securely. Firebase will run the end to end authentication process and free you to make your application a better user experience.
  • Firebase Console is one of the best features of this platform. This console is one point stop for all monitoring and troubleshooting purposes. You can view data from all of your connected applications and make and changes in realtime from the console itself.
Anonymous | TrustRadius Reviewer

Cons

Azure App Service

  • Some times our .NET API Service crashes and it is hard to find the root cause.
  • Quick Links to frequently used pages will help
  • PHP 8 is not supported yet.
Rudolph Pereira | TrustRadius Reviewer

Firebase

  • If you are looking for a mobile app analytics platform that has extremely high-quality tracking (down to an ad level), then Firebase may not be for you. While they do track basic UTMs source, medium, and sometimes campaign, Firebase's attribution only scratches the surface of what other competitors are able to do.
  • Firebase has room for improvement when it comes to its Cloud Messaging aka Push Notifications. The room for improvement lies in its user segmentation capabilities. Currently, Firebase does not allow for platform users to segment app users based on in-app events, except for their predictive user events (Firebase predicts which events users will take). Rather Firebase primarily allows for app user segmentation based on demographics and locations. Also, Firebase doesn't allow for automated push notifications or adding images to the push notifications.
  • While Firebase can export data into Google Analytics, it does not allow for direct data exports to a data visualization tool like Google Data Studio, or mobile app engagement platforms, etc. This would be a more advanced feature, that would ideally be in their paid plan.
Sam Lepak | TrustRadius Reviewer

Usability

Azure App Service

No score
No answers yet
No answers on this topic

Firebase

Firebase 9.5
Based on 2 answers
It is simple to use overall, the console's main menu is divided into Develop, Quality, Analytics and Grow - which have further subdivisions by their set of features and tools. Develop and Quality are relevant for product and tech. Analytics is relevant for product, analytics and Grow is relevant for marketing. This makes the overall use very easy.
Anonymous | TrustRadius Reviewer

Support Rating

Azure App Service

Azure App Service 9.5
Based on 7 answers
We had an issue where we deployed too large of a resource and didn't notice until the bill came through. They were very understanding and saw we weren't utilizing the resources so they issued a generous refund in about 4 hours. Very fast, friendly, and understanding support reps from my experience.
Drew Harrison | TrustRadius Reviewer

Firebase

Firebase 7.3
Based on 16 answers
Our analytics folks handled the majority of the communication when it came to customer service, but as far as I was aware, the support we got was pretty good. When we had an issue, we were able to reach out and get support in a timely fashion. Firebase was easy to reach and reasonably available to assist when needed.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Azure App Service

Azure has many data center, their services are more reliable. Azure has way more features than both Linode and DigitalOcean. If someone wants a complete reliable service, he/she must go to Azure instead of Linode and DigitalOcean because even though azure charges more, it is worth the money you pay there.
Anonymous | TrustRadius Reviewer

Firebase

Before using Firebase, we exclusively used self hosted database services. Using Firebase has allowed us to reduce reliance on single points of failure and systems that are difficult to scale. Additionally, Firebase is much easier to set up and use than any sort of self hosted database. This simplicity has allowed us to try features that we might not have based on the amount of work they required in the past.
Anonymous | TrustRadius Reviewer

Return on Investment

Azure App Service

  • Azure App Service has reduced our time needed to manage our entire collection of apps, making the digital marketing team more efficient with our time.
  • By having the latest versions of our apps organized as we do, we feel they are used more often by our various customer groups.
Richard Peterson | TrustRadius Reviewer

Firebase

  • Firebase was our sole data analytics platform through our Beta period which was crucial to make business decisions and adjust our application.
  • Because it was free it allowed us to focus on high priority issues instead of adding in a costly data analytics platform (which we finally did - Appsee and Appsflyer - which costs us now over $500 month so it saved us $500/month for about 4 months).
  • There's no way to directly correlate this to ROI but without Firebase's basic app analytics we would have never made core changes to our app or business and possibly still wouldn't be producing revenue today.
Evan Laird | TrustRadius Reviewer

Pricing Details

Azure App Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Azure App Service Editions & Modules

Additional Pricing Details

Firebase

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Firebase Editions & Modules

Edition
Phone Authentication$0.011
Stored Data$0.182
  1. Per Verification
  2. Per GiB
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Azure App Service
8.3
Firebase
8.4

Usability

Azure App Service
Firebase
9.5

Support Rating

Azure App Service
9.5
Firebase
7.3

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