Azure Bot Service (Microsoft Bot Framework) vs Salesforce Einstein Analytics

• Azure Bot Services helps to run frequently asked questions speedily and consistently. Thereby, reducing customer issues/inquiries management.

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• It has dashboards that, out of the box, can be useful for people who do not want to put in much effort in creating custom dashboards. It also has the ability to customize dashboards so you can add more info and functionality to your dashboards if the need arises.
• The developers are continually investing in the platform and providing improvements, and listen to customer feedback and feature requests. They regularly update the app and provide more functionality which has been beneficial to our institution.
• Native integration and natural connection if your organization is already using Salesforce. Super easy to set up and works well with Salesforce. Very smooth and natural when connecting it to your Salesforce instance.
• Excellent visual experience for presenting data. Users find it so much easier to navigate and view data in a visual way, which allows them to drive their performance in the right directions.
• Has the ability to pull data not only from Salesforce but from other external systems and databases, making it an all-around BI tool. Mixing data from Salesforce and other third-party systems puts all your data in one place which can easily be ingested by decision-makers and executives.

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• Azure documentation still needs some improvement.

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• When we started with SAC we did not realize for it to be effective it would require a FTE to be the administrator.
• You need an energetic, self-starting person to be the administrator to get the most value out of your investment.
• You need ELT buy-in to make all parties accountable for their assigned duties.

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• High impact on time savings.
• Database independent support.

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