Azure Bot Service (Microsoft Bot Framework)
60 Ratings
Tableau CRM
687 Ratings

Azure Bot Service (Microsoft Bot Framework)

60 Ratings
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Score 8 out of 100

Based on 60 reviews and ratings

Tableau CRM

687 Ratings
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Score 8.1 out of 100

Based on 687 reviews and ratings

Feature Set Ratings

    BI Standard Reporting

    Azure Bot Service (Microsoft Bot Framework)

    Feature Set Not Supported
    N/A
    7.7

    Tableau CRM

    77%
    Tableau CRM ranks higher in 3/3 features
    Tableau CRM ranks higher in 3/3 features

    Pixel Perfect reports

    N/A
    0 Ratings
    8.1
    81%
    40 Ratings

    Customizable dashboards

    N/A
    0 Ratings
    7.0
    70%
    47 Ratings

    Report Formatting Templates

    N/A
    0 Ratings
    8.1
    81%
    45 Ratings

    Ad-hoc Reporting

    Azure Bot Service (Microsoft Bot Framework)

    Feature Set Not Supported
    N/A
    7.3

    Tableau CRM

    73%
    Tableau CRM ranks higher in 4/4 features
    Tableau CRM ranks higher in 4/4 features

    Drill-down analysis

    N/A
    0 Ratings
    7.2
    72%
    47 Ratings

    Formatting capabilities

    N/A
    0 Ratings
    7.8
    78%
    47 Ratings

    Integration with R or other statistical packages

    N/A
    0 Ratings
    6.2
    62%
    36 Ratings

    Report sharing and collaboration

    N/A
    0 Ratings
    8.2
    82%
    45 Ratings

    Report Output and Scheduling

    Azure Bot Service (Microsoft Bot Framework)

    Feature Set Not Supported
    N/A
    7.8

    Tableau CRM

    78%
    Tableau CRM ranks higher in 5/5 features
    Tableau CRM ranks higher in 5/5 features

    Publish to Web

    N/A
    0 Ratings
    8.5
    85%
    36 Ratings

    Publish to PDF

    N/A
    0 Ratings
    8.0
    80%
    43 Ratings

    Report Versioning

    N/A
    0 Ratings
    7.9
    79%
    42 Ratings

    Report Delivery Scheduling

    N/A
    0 Ratings
    7.3
    73%
    39 Ratings

    Delivery to Remote Servers

    N/A
    0 Ratings
    7.0
    70%
    33 Ratings

    Data Discovery and Visualization

    Azure Bot Service (Microsoft Bot Framework)

    Feature Set Not Supported
    N/A
    7.6

    Tableau CRM

    76%
    Tableau CRM ranks higher in 3/3 features
    Tableau CRM ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    N/A
    0 Ratings
    7.7
    77%
    41 Ratings

    Location Analytics / Geographic Visualization

    N/A
    0 Ratings
    7.7
    77%
    39 Ratings

    Predictive Analytics

    N/A
    0 Ratings
    7.4
    74%
    41 Ratings

    Access Control and Security

    Azure Bot Service (Microsoft Bot Framework)

    Feature Set Not Supported
    N/A
    8.0

    Tableau CRM

    80%
    Tableau CRM ranks higher in 4/4 features
    Tableau CRM ranks higher in 4/4 features

    Multi-User Support (named login)

    N/A
    0 Ratings
    8.3
    83%
    45 Ratings

    Role-Based Security Model

    N/A
    0 Ratings
    8.0
    80%
    45 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    N/A
    0 Ratings
    7.3
    73%
    41 Ratings

    Single Sign-On (SSO)

    N/A
    0 Ratings
    8.5
    85%
    40 Ratings

    Mobile Capabilities

    Azure Bot Service (Microsoft Bot Framework)

    Feature Set Not Supported
    N/A
    6.4

    Tableau CRM

    64%
    Tableau CRM ranks higher in 3/3 features
    Tableau CRM ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    7.5
    75%
    42 Ratings

    Mobile Application

    N/A
    0 Ratings
    5.6
    56%
    66 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    6.9
    69%
    38 Ratings

    Application Program Interfaces (APIs) / Embedding

    Azure Bot Service (Microsoft Bot Framework)

    Feature Set Not Supported
    N/A
    6.3

    Tableau CRM

    63%
    Tableau CRM ranks higher in 6/6 features
    Tableau CRM ranks higher in 6/6 features

    REST API

    N/A
    0 Ratings
    6.5
    65%
    30 Ratings

    Javascript API

    N/A
    0 Ratings
    6.1
    61%
    28 Ratings

    iFrames

    N/A
    0 Ratings
    5.7
    57%
    24 Ratings

    Java API

    N/A
    0 Ratings
    6.1
    61%
    27 Ratings

    Themeable User Interface (UI)

    N/A
    0 Ratings
    7.5
    75%
    27 Ratings

    Customizable Platform (Open Source)

    N/A
    0 Ratings
    5.6
    56%
    26 Ratings

    Attribute Ratings

    • Azure Bot Service (Microsoft Bot Framework) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.6

    Azure Bot Service (Microsoft Bot Framework)

    86%
    7 Ratings
    7.3

    Tableau CRM

    73%
    48 Ratings

    Usability

    8.5

    Azure Bot Service (Microsoft Bot Framework)

    85%
    4 Ratings
    7.4

    Tableau CRM

    74%
    7 Ratings

    Support Rating

    8.5

    Azure Bot Service (Microsoft Bot Framework)

    85%
    8 Ratings
    7.7

    Tableau CRM

    77%
    7 Ratings

    Implementation Rating

    Azure Bot Service (Microsoft Bot Framework)

    N/A
    0 Ratings
    6.0

    Tableau CRM

    60%
    2 Ratings

    Likelihood to Recommend

    Azure Bot Service (Microsoft Bot Framework)

    It is helpful to us in many ways by giving the recommendation, providing multi-disciplinary platform integration, providing cloud storage with it, and many more. When it comes to doing some tasks with the image then it lags sometimes so there is a scope for improvement in it.

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    Neel Shah | TrustRadius Reviewer
    Neel Shah
    View all 7 answers on this topic

    Tableau CRM

    If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 48 answers on this topic

    Pros

    Azure Bot Service (Microsoft Bot Framework)

    • Assembles conversational AI encounters for our clients
    • Adds regular language, discourse, and vision
    • Sends to well known channels with insignificant code changes

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Tableau CRM

    • Interactive Dashboards, it [consists] of wide variety of charts
    • Data from different sources can be easily integrated with it
    • Security, it provides easy way to secure and share the information with the users
    • Support actions like opening hyperlink etc
    • Almost everything can be done from configuration
    • Data can easily be managed from dataflow.

    Read full review

    Shefali Sethia | TrustRadius Reviewer
    Shefali Sethia
    View all 48 answers on this topic

    Cons

    Azure Bot Service (Microsoft Bot Framework)

    • They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.

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    Francis Banda | TrustRadius Reviewer
    Francis Banda
    View all 7 answers on this topic

    Tableau CRM

    • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
    • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
    • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
    • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 48 answers on this topic

    Pricing Details

    Azure Bot Service (Microsoft Bot Framework)

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Tableau CRM

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $125 per month

    Usability

    Azure Bot Service (Microsoft Bot Framework)

    Azure Bot Service (Microsoft Bot Framework) 8.5
    Based on 4 answers
    Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.

    Read full review

    Al Mubassir Muin | TrustRadius Reviewer
    Al Mubassir Muin
    View all 4 answers on this topic

    Tableau CRM

    Tableau CRM 7.4
    Based on 7 answers
    Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.

    Read full review

    Tony Phan | TrustRadius Reviewer
    Tony Phan
    View all 7 answers on this topic

    Support Rating

    Azure Bot Service (Microsoft Bot Framework)

    Azure Bot Service (Microsoft Bot Framework) 8.5
    Based on 8 answers
    The support team is quick to attend to any concerns regarding Azure Bot Service (Microsoft Bot Framework), and they are very friendly and technical. They are always available to assist with any bot framework related issue and they normally respond within 24 hours. They try by all means to understand the problem you are facing and they explore any possible diagnosis and troubleshooting necessary.

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    muphulusi dzivhani | TrustRadius Reviewer
    muphulusi dzivhani
    View all 8 answers on this topic

    Tableau CRM

    Tableau CRM 7.7
    Based on 7 answers
    I gave Salesforce Einstein Analytics tool a slightly above average rating of 6. Because its trailhead portal has extensive documentation and use cases around how to implement Salesforce tools and how to master their user interface. But it has limited video or human tutorials. Plus, there is not enough background on web analytics, statistical modeling, artificial intelligence or machine learning. So, a user may struggle when leveraging their dashboard or modeling features. Finally, support documents are focused on learning the tool but don't provide enough context on how to do custom implementation or troubleshoot data integration issues.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Implementation Rating

    Azure Bot Service (Microsoft Bot Framework)

    No score
    No answers yet
    No answers on this topic

    Tableau CRM

    Tableau CRM 6.0
    Based on 2 answers
    An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Alternatives Considered

    Azure Bot Service (Microsoft Bot Framework)

    Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language.Lex is very limited with integration with standard hardware and network configurations.Lex has performance issues and was too slow to meet near real-time collaboration requirements.Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.

    Read full review

    Maurice Samuels | TrustRadius Reviewer
    Maurice Samuels
    View all 7 answers on this topic

    Tableau CRM

    Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.

    Read full review

    Jeffrey Smith | TrustRadius Reviewer
    Jeffrey Smith
    View all 48 answers on this topic

    Return on Investment

    Azure Bot Service (Microsoft Bot Framework)

    • Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
    • Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
    • It is expensive.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Tableau CRM

    • Salesforce Einstein Analytics helped lift roi of email marketing campaigns funded by our suppliers or category teams by improving their open and click rates
    • Salesforce Einstein Analytics helped reduce cart abandonments and improved conversion rates of our product campaigns.
    • Salesforce Einstein Analytics was not that effective in improving adoption of AI tools such as chatbot, voice assistant tool or mobile app. Because of lower sample data.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 48 answers on this topic

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