Likelihood to Recommend
The user interface is very good. It is more intuitive in nature. It is easy to use and robust in operation. The dashboard is designed on modernized UI and the interface is also intuitive. I can easily navigate things on my own.
Read full review
Wrike is well suited to manage projects related to design, marketing management or web development. It is well suited to work with different teams as it has an organized interface to identify the stakeholders of the project. It would not be so appropriate to handle things related to sales but for that, there are CRM programs.
Read full review Pros Gantt chart Github support Read full review Assigns project numbers to projects Neatly organizes tasks for projects for smooth workflow Easily allows for deadlines to be set and approvals to be made Communication with others is as simple as an "@" Tracking billable and nonbillable time is a cinch Read full review Cons The biggest drawback that I want Backlog to fix as soon as possible is that is does not provide any place to explain the problem or bug virtually. There is a need for a tab or space to attach screenshot or video to easily explain the bug or problem in the project. Read full review Automation Engine - it would be great to have more triggers and actions available. Standard reporting is already interesting. To get advanced reports, you need to pay a higher subscription. It would be useful to have some more reports. Native Integrations are few, and the associated software to activate many of them is expensive and very difficult. I'd love some WYSWYG integration. Read full review Likelihood to Renew
Wrike is a valued system which allows us to reduce the amount of manual work being done across the business. It has transformed the way we set and manage tasks and is now making us super efficient and productivity has increased. We have a contract in place but I can definitely see us renewing when that is up
Read full review Usability
Wrike is very easy to use -- as noted in other questions -- ease of is is always a top criteria for my software selection. Wrike is intuitive and is accessible on both a browser and on mobile, and the mobile experience is better than other tools I have used.
Read full review Reliability and Availability
Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on
architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.
Read full review Performance
For the most part, Wrike works very well. Every so often, the Apple/Mac application can be slow to load. Sometimes it requires a refresh and it is working fine again. I have not figured out if it is the software or just a computer issue
Read full review Support Rating
I would give 9 but one less because of the high price.
Read full review
The support from Wrike's engineers, customer service, and sales rep is fantastic. Questions are answered, problems are resolved, and feedback is greatly valued. Any feedback given is translated to the engineers and has been used to upgrade the system. There is never any push back or excuses. They offer solutions which is fantastic! My only complaint is sometimes it takes a bit of time and back and forth to have questions/issues resolved
Read full review In-Person Training
We initially had online training. A trainer took us through various training sessions where we learned about all of the tools Wrike provides. This alone allowed us to learn and set up the software and roll it out to our team. Later, a customer service rep stopped in for some one on one training which was extremely helpful.
Read full review Online Training
I found the pace and ease of the training to be welcoming and effective. I was able to move at my own speed and identify areas of need. This along with the ability to actually utilize provided training accounts made me feel far more willing to learn and grow through trial and error.
Read full review Implementation Rating
Unfortunately, the implementation of Wrike was the reason why it didn't succeed at our company (we will likely be switching services midyear). It was originally slated to be a company-wide adoption but was immediately more useful to our creative team than our sales, engineering, or other project-based teams. Perhaps it was the fact that it seemed like processes outside of the average marketing team project needed custom workflows built, and we didn't have a dedicated employee who was implementing the system. In fact, now that I'm thinking about it more, that was a serious oversight: no dedicated, project-manager-like employee was heading the charge of rollout. Instead, the implementation was a bit of a wild-west, individual affair, so the marketing team ended up primarily using the software.
Read full review Alternatives Considered
Backlog has all of the top-notch features to increase productivity, visibility, and project tracking. Backlog is easy to use. I first just logged in to the platform and it was [ready] to go. I easily started working on it and it started giving me the bugs’ details on our project. Always available for queries. Listen to the queries very attentively and try to give a solution on the go if applicable. Otherwise, take some time and respond with the advanced workable solution in the limited time frame.
Read full review
Ultimately, the choice between Wrike and
will depend on the specific needs and requirements of your organization. If you are looking for a more comprehensive project management tool that includes features for team collaboration and integrations with other tools, Wrike might be the better fit. On the other hand, if you are primarily focused on project and resource planning, and are in the creative or marketing industry,
might be the better choice.
Read full review Contract Terms and Pricing Model
I was not involved in this process.
Read full review Scalability
Wrike delivers on scalability and being able to use the platform across multiple departments and locations. With remote work becoming more popularized over the past few years, Wrike has made the transition easier. It has allowed our remote teams to complete projects almost as if they were together in person.
Read full review Return on Investment Software interns get easily used to this tool. One who works in the SDLC gets recognized and it's easy to track rank board. Read full review Great tool for managing and stream lining marketing collateral and asset projects. We have been able to deliver on-time projects 98% of the time. This was certainly not the case prior to using Wrike. At least a 90% reduction in error rate. Read full review