What users are saying about
25 Ratings
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Score 9.7 out of 100
66 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Bacula Enterprise

Bacula Enterprise is not the easiest backup software to work with--you are expected to be competent at the command line and editing complex configuration files, even if you mostly use the web GUI for day-to-day operations. However, study is rewarded--you can do many very complex things. Easy things may not always be easy, but very hard things are possible (unlike many competitors that make easy things easy and hard things impossible).
I would not recommend Bacula to someone who just wants a quick plug and play solution; but in my opinion your backups and disaster recovery system shouldn't be plug and play - that's a great way to feel good about a solution that won't actually work for you when it's needed!
Daniel Drucker | TrustRadius Reviewer

Dell EMC Avamar

This software is well suited for companies that want to be very in control of their backups but need a simple tool. It could be convenient for them to just buy their own node, locate it in a different location, and set up the jobs for their machines to backup to the cloud with the specific plugins. However, it would not be convenient for companies looking to have a tool that needs to be secure and compliant, and that need to have different other options for business continuity.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Data Center Backup

Bacula Enterprise
8.1
Dell EMC Avamar
6.3
Universal recovery
Bacula Enterprise
9.1
Dell EMC Avamar
6.4
Live recovery
Bacula Enterprise
8.1
Dell EMC Avamar
5.9
Recovery verification
Bacula Enterprise
7.9
Dell EMC Avamar
6.2
Business application protection
Bacula Enterprise
3.0
Dell EMC Avamar
6.4
Multiple backup destinations
Bacula Enterprise
8.9
Dell EMC Avamar
6.7
Incremental backup identification
Bacula Enterprise
8.7
Dell EMC Avamar
6.6
Backup to the cloud
Bacula Enterprise
9.8
Dell EMC Avamar
4.6
Deduplication and file compression
Bacula Enterprise
8.8
Dell EMC Avamar
6.9
Snapshots
Bacula Enterprise
8.6
Dell EMC Avamar
6.1
Flexible deployment
Bacula Enterprise
7.3
Dell EMC Avamar
6.2
Management dashboard
Bacula Enterprise
7.7
Dell EMC Avamar
5.3
Platform support
Bacula Enterprise
8.3
Dell EMC Avamar
6.3
Retention options
Bacula Enterprise
8.3
Dell EMC Avamar
7.1
Encryption
Bacula Enterprise
9.6
Dell EMC Avamar
6.8

Pros

Bacula Enterprise

  • The support services provided by Bacula Systems are superb. They usually respond extremely quickly and have clear and useful answers upfront, which is a welcome change. Their support enabled us to get Bacula Enterprise up and running quickly and well configured, in a relatively short period of time. In addition, they also offer proactive support on a yearly basis. This involves sending an automatically generated report on your system configuration and status from which they provide advice on any issues or configuration problems that they find. I haven't seen this level of proactive support from another company.
  • The configuration is extremely powerful and flexible. If you're used to dealing with text-based configuration files then you'll find this system familiar. It also fits well with configuration management tools - in our case, Puppet - allowing the configuration across the whole system to be managed centrally. The flexibility of the system allowed us to have backups running exactly when and how we wanted, performing staging to tape via disk, and with various admin, tasks to automate the handling of tapes within our tape library.
  • The command-line console tool allows all operations to be done from the command line. In an emergency situation, or stuck in a datacentre with only a dumb console, being able to do everything via the command line is an important feature to have.
  • Bweb is an optional extra that provides a web-based interface for both management and configuration. If you don't want to edit text files and use the command line console tool then Bweb is the best interface to use. We don't use it for configuration (favoring external tools for managing the text-based configuration), but we do use it to monitor backups and perform restores. It provides an excellent overview of what's happening with the system.
  • The manuals, whitepapers, and additional documentation cover everything in detail. The whitepapers give a good overview of the installation, concepts, and specific scenarios, whilst the manuals cover in more depth how specific areas work and how the configuration is handled. It's very easy to find out what a particular option means and does.
  • The software can run on and is supported on, a wide variety of operating systems, including Ubuntu which is what we use. This is a level of flexibility that was important to us after being tied to RHEL for our previous backup system.
Anonymous | TrustRadius Reviewer

Dell EMC Avamar

  • Avamar performs data deduplication on the remote host. This greatly reduces the amount of traffic that each backup requires. This even applies to the virtual environment through change block tracking. Backup times are reduced from hours to minutes.
  • The management interface makes it easy to configure and maintain data retention periods. Many times certain data must be kept for an extended period of time. There is a specific menu for managing retention periods.
  • The system is able to recover itself from a hard failure with virtually no loss of backups. There is a checkpoint taken each day that provides a recovery point in the event of a catastrophic failure. Since this is a node based system, the loss of more than one node could require a recovery be performed.
  • While another grid must be purchased, the replication utility allows all backups to be replicated to another grid at a remote location. This ensures the resilience of the backups in the event there is the loss of the primary data center.
  • Also works on HCI devices performing image-level backups as in our primary data center environment
  • There is also now an All-in-One appliance for smaller locations
Rodney Barnhardt | TrustRadius Reviewer

Cons

Bacula Enterprise

  • Takes a while to get used to the software. It's not something that you can just install and work away with. You need to figure it out first. We did get a free training course when we purchased the Bacula Enterprise version which we found very useful.
  • Support Documentation is very in depth but it's a tough read sometimes. Takes a while to understand the concepts from this documentation. Could do with making the documentation a small bit easier to understand.
Brian O'Connell | TrustRadius Reviewer

Dell EMC Avamar

  • The client interface has constant JAVA issues and can be slow and chunky. We have often had issues with current versions of JAVA breaking it so it will not even run.
  • The backup clients are split out for function. Although this makes them light, it also makes it cumbersome to upgrade clients. The naming scheme can also be confusing for the clients.
Tim Knarr | TrustRadius Reviewer

Likelihood to Renew

Bacula Enterprise

Bacula Enterprise 9.1
Based on 2 answers
Easy to use, proactive and effective customer support, and simple deployment method. The high configurability is what makes this tool so effective for my organization - at no point do I have any issues of trust as to the restorability of a fileset. The GUI provided gives clear actionable reports as to the effectivity of the jobs performed.
Anonymous | TrustRadius Reviewer

Dell EMC Avamar

Dell EMC Avamar 9.5
Based on 2 answers
I have been using the product for over five years. This has performed so well that with the current system reaching its End-of-Life with EMC next year, I have proposed replacing it with the latest version of the product. Now that it integrates with Data Domain, the cost has been greatly reduced. Instead of the need to purchase many nodes, one Data Domain can replace them creating a significant cost savings.
Rodney Barnhardt | TrustRadius Reviewer

Usability

Bacula Enterprise

Bacula Enterprise 7.2
Based on 3 answers
It still has a lot of flaws to overcome, especially in the area of user friendliness. Searching and filtering is quite cumbersome. Once you find the job you from which you want to restore, be sure to write that job number down because you won't be able to quickly find the job again without it during a recovery.
Anonymous | TrustRadius Reviewer

Dell EMC Avamar

Dell EMC Avamar 8.0
Based on 1 answer
The system overall is easy to monitor and see your backup/restore status. The user interface could use updating as it relies on Java and any updates to Java cause the interface to stop working need to be reinstalled
Brian Munn | TrustRadius Reviewer

Support Rating

Bacula Enterprise

Bacula Enterprise 9.5
Based on 16 answers
We have always been very well served by Bacula Enterprise support. The response time is excellent, and any doubts or problems are resolved quickly and easily, avoiding complications and the evolution of problems that could arise. Only praise for Bacula Enterprise's service and support. The monitoring of the entire process from acquisition to implementation was very well done.
Ernesto Veiga | TrustRadius Reviewer

Dell EMC Avamar

Dell EMC Avamar 8.8
Based on 8 answers
Support is very convincing, always eager to solve issues from the root rather than workaround, don't hesitate to take webex, describe the issues to the core and recommend configuration to avoid further issues. We can ask few questions other than the main issue. They don't hesitate to answer.
Ratnodeep Roy | TrustRadius Reviewer

Alternatives Considered

Bacula Enterprise

I used CTERA almost from the time they started up. In short, it was very easy to use but configuration was limited; and in the end the agents were troublesome and I could not restore files. They had one person on staff who was terrific with tech support, when he left support became difficult and I lost confidence. Acronis was my first experience with a bare-metal recovery operation and it was terrific. Really saved the day. I would still be using it except the licensing was difficult and expensive and the software wasn't Linux friendly.
Cliff Nieuwenhuis | TrustRadius Reviewer

Dell EMC Avamar

Avamar has simplied the back up approach in their VE edition and is much easier to use than Data Protector. Backing up multiple VMs takes minutes instead of hours now. Creating policies, retentions, and schedules, is vastly improved and much easier.
Anonymous | TrustRadius Reviewer

Return on Investment

Bacula Enterprise

  • Quite transparently for the applications to allow online backup and guaranteed enough confidence due to its efficient algorithms of verification of media and blocks.
  • The cost of purchasing and updating the annual support is very low compared to other "Veeam and Backup Exec" tools that I analyzed in the pre-project phase.
Rubens Urquisa | TrustRadius Reviewer

Dell EMC Avamar

  • Absolute Zero ROI
  • This appliance does not work in its current state and to update we need to wait 2-3 months
  • Can't wait to get rid of it and replace it with something else. (not even sure if we will be able to get it running before that)
  • [I think] this is one of the worst mistakes we made
Ivan Sytchev | TrustRadius Reviewer

Pricing Details

Bacula Enterprise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dell EMC Avamar

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Bacula Enterprise
9.7
Dell EMC Avamar
5.8

Likelihood to Renew

Bacula Enterprise
9.1
Dell EMC Avamar
9.5

Usability

Bacula Enterprise
7.2
Dell EMC Avamar
8.0

Support Rating

Bacula Enterprise
9.5
Dell EMC Avamar
8.8

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