Bandwidth vs MessageBird

Likelihood to Recommend

Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.

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Verified User

Executive in Customer Service

Telecommunications Company, 51-200 employees

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MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.

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Pablo Ritchie

Product Manager

Migrante Sociedad FinancieraFinancial Services, 51-200 employees

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Pros

Bandwidth has great customer service. They are all friendly and super helpful.
They are innovative and constantly updating their APIs, UIs, and products they offer.
Their UI and API are user friendly and intuitive.

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Tamara Foster

Telecom Manager

LogMeInTelecommunications, 1001-5000 employees

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Users can transfer a client to another user without a particular permission
It allows you to control the communication of our agents and their activity.
It gives us a feeling of closeness to our clients who, due to their work activity, cannot answer the phone

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Pablo Ritchie

Product Manager

Migrante Sociedad FinancieraFinancial Services, 51-200 employees

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Cons

Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.

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Chris Horne

CEO (Chief Executive Officer)

DialPathTelecommunications, 1-10 employees

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It does not accept all the functions of whatsapp
It has no integration with the Pipedrive CRM
Sometimes it doesn't work in real time, leaving clients waiting in an invisible "queue"

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Pablo Ritchie

Product Manager

Migrante Sociedad FinancieraFinancial Services, 51-200 employees

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Alternatives Considered

Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.

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Verified User

Engineer in Engineering

Computer Software Company, 1001-5000 employees

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Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.

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Pablo Ritchie

Product Manager

Migrante Sociedad FinancieraFinancial Services, 51-200 employees

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Return on Investment

We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.

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Verified User

Executive in Customer Service

Telecommunications Company, 51-200 employees

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Quick contact with collection clients
Delivers the feeling of instantaneous
It is good to start the relationship, but continue it through the call center.

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Pablo Ritchie

Product Manager

Migrante Sociedad FinancieraFinancial Services, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Bandwidth Editions & Modules

Edition

Phone Number	0.35¹
Inbound Calling	0.0055²
Outbound Calling	0.01²
Inbound Messaging	Free³
Outbound Messaging	0.005³

per line/per month
per minute
per message

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

MessageBird Editions & Modules

Edition

Start Up	Free
Pro	$50²
Pro Plus	$150²
Custom Plan	Contact sales team
API Pricing - SMS	0.007⁴
API Pricing - Voice	0.006⁵
API Pricing - WhatsApp	0.005⁶
API Pricing - Numbers	$1⁷

per month
per message
per minute
per message
per month

Additional Pricing Details

—

Bandwidth

MessageBird

Likelihood to Recommend

Bandwidth

MessageBird

Pros

Bandwidth

MessageBird

Cons

Bandwidth

MessageBird

Alternatives Considered

Bandwidth

MessageBird

Return on Investment

Bandwidth

MessageBird

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Bandwidth Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

MessageBird Editions & Modules

Edition

Additional Pricing Details

Add comparison