What users are saying about
15 Ratings
49 Ratings
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Score 8.2 out of 100
15 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Bazaarvoice Platform

Bazaarvoice Conversations is well suited for almost any sized company looking to add reviews and a Q&A section to their website. They offer many solutions that can be customized through their thorough design and modification tools. For teams with internal development teams and a strong focus on specific interactions and appearance, it might be cheaper to go with a competitor with just and API integration depending on your needs
Christopher Payne | TrustRadius Reviewer

CX Social

I give CX Social a 9 out of 10 because while it has its cons as any software or solution does. It is an overall unique and efficient Marketing and Social Media Management solution. They have a very fast improving rate so are practically receiving new features and is a very good tool for large companies with lots of social accounts to manage.
mike bray | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Bazaarvoice Platform
CX Social
8.0
Boolean keyword searches
Bazaarvoice Platform
CX Social
8.2
Filtering out noise/spam
Bazaarvoice Platform
CX Social
8.2
Sentiment analysis
Bazaarvoice Platform
CX Social
8.2
Broad channel coverage
Bazaarvoice Platform
CX Social
7.3

Publishing

Bazaarvoice Platform
CX Social
7.7
Content planning and scheduling
Bazaarvoice Platform
CX Social
7.3
Audience targeting
Bazaarvoice Platform
CX Social
8.2
Content optimization
Bazaarvoice Platform
CX Social
8.2
Workflow management
Bazaarvoice Platform
CX Social
7.3

Engagement

Bazaarvoice Platform
CX Social
7.9
Automated routing and prioritization
Bazaarvoice Platform
CX Social
8.2
Customer interaction histories
Bazaarvoice Platform
CX Social
8.2
Bulk actions
Bazaarvoice Platform
CX Social
7.3

Marketing

Bazaarvoice Platform
CX Social
8.0
Lead generation
Bazaarvoice Platform
CX Social
8.2
Content marketing
Bazaarvoice Platform
CX Social
7.3
Paid media management
Bazaarvoice Platform
CX Social
8.2
Campaigns and promotions
Bazaarvoice Platform
CX Social
8.2

Channel coverage/integration

Bazaarvoice Platform
CX Social
7.8
Twitter
Bazaarvoice Platform
CX Social
8.2
Facebook
Bazaarvoice Platform
CX Social
7.3
LinkedIn
Bazaarvoice Platform
CX Social
7.3
Google+
Bazaarvoice Platform
CX Social
8.2
Instagram
Bazaarvoice Platform
CX Social
8.2
Pinterest
Bazaarvoice Platform
CX Social
8.2
YouTube
Bazaarvoice Platform
CX Social
7.3

Reporting/analytics

Bazaarvoice Platform
CX Social
7.9
Campaign success analytics
Bazaarvoice Platform
CX Social
7.3
Real-time tracking
Bazaarvoice Platform
CX Social
8.2
Competitor analysis
Bazaarvoice Platform
CX Social
8.2

Account management

Bazaarvoice Platform
CX Social
7.7
Role-based user permissions & privileges
Bazaarvoice Platform
CX Social
8.2
Mobile access
Bazaarvoice Platform
CX Social
7.3

Pros

Bazaarvoice Platform

  • Our ability to answer questions on our retail partner websites in a timely manner. We constantly win awards from our retail partners for questions responded to in 24 hours or less.
  • Bazaarvoice Conversations gives us the ability to respond to all 1-2-3 star ratings and some 5-star reviews also. We welcome 1-2-3 star reviews as it gives us an opportunity to let customers know we are responsive to their issues.
  • Bazaarvoice Conversations is easy to train on for new employees. It is intuitive and easy to teach people how to get their job done fast which I as a manager appreciate.
Richard Peterson | TrustRadius Reviewer

CX Social

  • Firstly, one of the main strengths is the fact that you’re able to reach out to support on live chat. Overall, the support Engagor provides is very quick and reactive.
  • The engagement part is also very valuable: Engagor is very good in automatically tagging mentions to provide context to a mention. With the help of Smart Folders, we’re able to handle data effectively.
  • The reporting feature is very advanced. With the help of custom dashboards, tailored to our own needs, we can quickly pass on information to our management.
  • I personally like the team performance section because you can see what each team member did in which amount of time. Engagor offers you the ability to analyze all of this data in just one view.
  • The Engagor API is also a very strong point which allows us to integrate the tool with other software we’re using in-depth.
Kim Castro | TrustRadius Reviewer

Cons

Bazaarvoice Platform

  • Recently there were some changes to some of Facebook's policies. This has made pulling content from Instagram and Facebook a little more difficult than it was in the past. We now cannot send automated permission requests to customers as easily as we could before.
  • It can get a little confusing when you are managing many different content channels with different rule sets. Initially we had a very complicated set up and found the dashboard a little confusing to navigate, but we have since trimmed down the complexity and have had no problems.
  • Occasionally it can take much longer than expected to hear back from the support team.
Anonymous | TrustRadius Reviewer

CX Social

  • Conversation ID-based inbox grouping could help in prioritizing mentions: there are often already developed conversations, which could be more important than singular wall posts or private messages.
  • The interface could use more personalized settings: certain people and groups usually use the same filters and tags. It would be helpful if a user could choose from the most recently \ most often used settings rather then plowing through their same lists over and over again.
  • This is rather a Facebook API-based problem, but if we could see clues about our followers' social circles and reach...that would be awesome.
Péter Sörös | TrustRadius Reviewer

Likelihood to Renew

Bazaarvoice Platform

Bazaarvoice Platform 9.0
Based on 4 answers
We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
Emma Thomas | TrustRadius Reviewer

CX Social

CX Social 7.6
Based on 9 answers
We have renewed with Engagor on a month-to-month basis. In my experience some of the glitches Engagor experiences are too risky for some of the large brands my team handles. We want to use a listening/monitoring tool that we can trust as this service is something the company uses every single day. For our budget, as well, we would like to have more data space for search, as we do new business presentations quite frequently. When auditing new business social platforms, we like to give them a look at the competitive landscape on social, which can take up a lot of space for business that may not even come to fruition.I've updated this review to reflect that I am no longer in a role that regularly collects social media data or compiles reports, so I defer to my colleagues for an official recommendation on listening tools or other channels that might perform the same service as Engagor.
Anonymous | TrustRadius Reviewer

Usability

Bazaarvoice Platform

Bazaarvoice Platform 9.0
Based on 1 answer
I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
Anonymous | TrustRadius Reviewer

CX Social

CX Social 8.2
Based on 1 answer
No answer on this topic is available.

Support Rating

Bazaarvoice Platform

Bazaarvoice Platform 8.7
Based on 14 answers
The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.
Anonymous | TrustRadius Reviewer

CX Social

No score
No answers yet
No answers on this topic

Implementation Rating

Bazaarvoice Platform

Bazaarvoice Platform 9.0
Based on 3 answers
Save time and energy by utilizing their implementation team!
Anonymous | TrustRadius Reviewer

CX Social

No score
No answers yet
No answers on this topic

Alternatives Considered

Bazaarvoice Platform

It's the most trusted provider and has the highest standards. It also has a user-friendly platform with all the functionalities we need. The other platforms lacked basic functionality, included reporting, filtering, saving views, and general maintenance. We found many issues with moderation and platform performance in our previous providers and decided that we needed to switch.
Ephraim Mandel | TrustRadius Reviewer

CX Social

Sprout Social is good for smaller accounts with limited traffic. Some insights available but often questionable data. Only picks up direct interaction (i.e. doesn't monitor likes or favourites). Sysomos was used for a while, but spent ages defining search times still producing questionable data. Did not properly monitor Facebook interaction and often did not pick up from that platform at all. Customer service only operated in US time (we are UK) which proved increasingly problematic
Anonymous | TrustRadius Reviewer

Return on Investment

Bazaarvoice Platform

  • This has had a positive impact on the way the company identifies user issues and complaints more easily/readily.
  • The negative impact is that departments seem to put a lot more expectations on our customers than this tool can provide (e.g., replies and follow-up), meaning that we aren't as able to provide additional information when requested.
  • It's uncertain whether responding to reviews adds a lot of value when all is said and done. Reviewers rarely adjust their ratings, even if/when we sufficiently address their concerns or resolve issues.
Joshua P. Kennedy | TrustRadius Reviewer

CX Social

  • CX Social has enabled me to increase my client list by 5 percent as opposed to last year. My existing clients are so satisfied with their social accounts and monthly reports that they are eager to send consistently profitable referrals which my company has turned in to a 5 percent margin increase in profits.
  • I have no bad reports about this Marketing tool. While it does has its cons as stated earlier. It is yet a very dependable and effective solution that delivers as aspected.
  • It has been the most dependable Marketing and Social Media Management tools I have ever used.
mike bray | TrustRadius Reviewer

Pricing Details

Bazaarvoice Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CX Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Bazaarvoice Platform
8.6
CX Social
8.2

Likelihood to Renew

Bazaarvoice Platform
9.0
CX Social
7.6

Usability

Bazaarvoice Platform
9.0
CX Social
8.2

Reliability and Availability

Bazaarvoice Platform
9.0
CX Social

Support Rating

Bazaarvoice Platform
8.7
CX Social

Implementation Rating

Bazaarvoice Platform
9.0
CX Social

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