What users are saying about
54 Ratings
2 Ratings
54 Ratings
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Score 7.7 out of 100
2 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Integrations with 3rd-party Software

    Bazaarvoice

    Feature Set Not Supported
    N/A
    9.0

    Womply

    90%
    Womply ranks higher in 1/1 features

    Marketing automation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • Bazaarvoice is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    Bazaarvoice

    89%
    22 Ratings
    7.0

    Womply

    70%
    1 Rating

    Likelihood to Renew

    9.0

    Bazaarvoice

    90%
    4 Ratings

    Womply

    N/A
    0 Ratings

    Usability

    9.0

    Bazaarvoice

    90%
    1 Rating

    Womply

    N/A
    0 Ratings

    Availability

    9.0

    Bazaarvoice

    90%
    2 Ratings

    Womply

    N/A
    0 Ratings

    Support Rating

    8.9

    Bazaarvoice

    89%
    14 Ratings

    Womply

    N/A
    0 Ratings

    Implementation Rating

    9.0

    Bazaarvoice

    90%
    3 Ratings

    Womply

    N/A
    0 Ratings

    Likelihood to Recommend

    Bazaarvoice

    Bazaarvoice Conversations is well suited for almost any sized company looking to add reviews and a Q&A section to their website. They offer many solutions that can be customized through their thorough design and modification tools. For teams with internal development teams and a strong focus on specific interactions and appearance, it might be cheaper to go with a competitor with just and API integration depending on your needs
    Christopher Payne | TrustRadius Reviewer

    Womply

    It is best suited if you want to try and achieve more reviews of your business. It is also good if you do not want to take time responding to reviews. By the same token, it is less appropriate when auto-response is turned on. If there is a negative review, it is better to address it in person, as there may be a specific customer service issue that a computer response is not going to understand.
    Anonymous | TrustRadius Reviewer

    Pros

    Bazaarvoice

    • Bazaarvoice Curations makes it incredibly easy to pull in content from multiple social media platforms for us to review.
    • Once the content is pulled into the Curations dashboard, our marketing team can very easily scroll through all the images and decide which ones we would like to feature on our site.
    • Curations also makes it very easy to tag any of our products in the images. We are able to do this manually, but Bazaarvoice also offers the option of letting their team tag the products they see in our images.
    Anonymous | TrustRadius Reviewer

    Womply

    • Invites credit card users to leave a review.
    • Alerts me when a review has been made.
    • It can also provide an automated response on the rated website.
    Anonymous | TrustRadius Reviewer

    Cons

    Bazaarvoice

    • Bazaarvoice does suffer from some deficits. Filtering for reviews and questions is virtually worthless if you're trying to zero in on a specific product or group of products. The best you can do is filter by product ID, but different retailers will have different IDs for the same product, so even that is not intuitive or effective.
    • Speed of the product is slow on the average day, very slow on a bad day, and slightly better than slow on a good day. Loading more questions/reviews or refreshing a view can be time consuming.
    • Bazaarvoice's reporting is severely lacking. I need to use reports to track my team's responses for quality purposes. I also use this data to gauge productivity. However, report filtering doesn't allow you to filter by response date...only the date on which the review was posted by the customer. Although the spreadsheet you get DOES include the response date, this is inexplicably missing from report filters.
    • Thinking back on speed, reports take a VERY long time to pull, even when your date range is small and recent.
    • If you have multiple users who respond to items, there's also no user differentiation in reports. So unless you have your team members sign/initial their responses, there's no way to tell who wrote what when you look at a response report. This seems like an oversight since every user has their own unique login credentials.
    • Finally, you should consider what your retailer network will REALLY look like. My company has around 15 retailers activated on our network, but more than 90% of our reviews come from just two of those dealers. Responding to questions is free with BV, but reviews require an upgrade to Connections Premium, so it's a good idea to check all your retailers' sites to see how many reviews they house and how active users are before paying for the upgrade.
    Joshua P. Kennedy | TrustRadius Reviewer

    Womply

    • The automated responses to ratings are a too mechanical in response.
    • There is not a lot of direct follow up with me as a user.
    • It would be helpful if a person at Womply would put together a monthly review and opportunities that we might be missing out on.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Bazaarvoice

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Womply

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional

    Starting Price

    Likelihood to Renew

    Bazaarvoice

    Bazaarvoice 9.0
    Based on 4 answers
    We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
    Emma Thomas | TrustRadius Reviewer

    Womply

    No score
    No answers yet
    No answers on this topic

    Usability

    Bazaarvoice

    Bazaarvoice 9.0
    Based on 1 answer
    I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
    Anonymous | TrustRadius Reviewer

    Womply

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Bazaarvoice

    Bazaarvoice 8.9
    Based on 14 answers
    The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.
    Anonymous | TrustRadius Reviewer

    Womply

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Bazaarvoice

    Bazaarvoice 9.0
    Based on 3 answers
    Save time and energy by utilizing their implementation team!
    Anonymous | TrustRadius Reviewer

    Womply

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Bazaarvoice

    It's the most trusted provider and has the highest standards. It also has a user-friendly platform with all the functionalities we need. The other platforms lacked basic functionality, included reporting, filtering, saving views, and general maintenance. We found many issues with moderation and platform performance in our previous providers and decided that we needed to switch.
    Ephraim Mandel | TrustRadius Reviewer

    Womply

    No answers on this topic

    Return on Investment

    Bazaarvoice

    • Our conversion rate saw a 127% lift with reviews.
    • Our Average Order Value saw a 7.6% lift with reviews.
    • Our revenue per visitor saw 144.3% life with reviews.
    • Reviews and Q&As allow us to embed SEO-rich content which helps us rank better on search engines.
    • We can send Bazaarvoice Reviews to Google to be included in our Product Listing Ads. Having the review stars under our PLAs increases our CTR.
    Melissa Best | TrustRadius Reviewer

    Womply

    • There are no hard numbers but we do average 3-4 reviews per week when it used to be 1 or 2 a month.
    • More ratings, especially positive, helps reflect on our business model and are good for us to see how we are really doing with customers.
    Anonymous | TrustRadius Reviewer

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