BeyondTrust Privileged Identity (Legacy) vs. WatchGuard AuthPoint

Works great in a Wiindows/Linux environments. Easy to roll out and especially easy to update. Account manager stays in touch often. Monthly training on the product is a plus.

While I cannot speak of the functionalities that we do not use, the 2nd factor authentication has been great. It's actually secure, I can control it all remotely, users don't mind the extra step, and management feels more at ease knowing that we have full access control. The VPN for remote connections is fast and stable, it stays connected during network oddities and has plenty of bandwidth.

Incentivized

• Manage local accounts of workstations and servers.
• The web interface is easy for users of RED to use.
• The shared password list is a very nice feature that allows users to store credentials that have to remain static.

Incentivized

• Works well with the free Authpoint client and the OpenVPN clinet.
• Token management is simple and hosted completely in the cloud to reduce overall complexity
• Setup was simple and and staighforward
• Suppports several authentication methods we have used both RADIUS and SAML effectively, but ADFS, IDP, RDWeb, and RESTful API, and other custom apps are supported.
• Geofencing for RDP has been very useful as it is independant of our firewall geofencing. This is quite useful for organizations like us who do not Geofence at at the firewall level so as to provide global access to resources on the DMZ.

Incentivized

• Not as slick as CyberArk
• Training is free, but could use a lot of improvement
• Documentation needs refinement

• We frequently have people locked out because they type their one-time password into the QR code entry box. I wish we could choose to default to a one-time password for the organization. It would be even nicer if the OTP worked in the QR code box.
• Being in the IT department, I have to set up many computers, which means I have to use Authpoint codes all the time. I wish there was a way to press a button at the top of the app and instantly refresh your codes. It takes forever when I'm signing into 20 different computers in a row because I have to wait for a new code to generate before I can sign into the next computer.
• I can't think of anything else at the moment.

Incentivized

Today to ensure our ISO 27001 certification it is important that we maintain this solution. Today it is part of the way any employee within the organization works, we no longer have any other way of working and it is the simplest way to ensure that access to the workstation is done with MFA.

Incentivized

After initial setup, it practically runs itself. Onboarding new users is fast and easy as it should be. The AuthPoint mobile app is small and simple to use. The only reason I do not give it a 10 is that I frequently get complaints from end users that the AuthPoint app is "constantly downloading". In fact, it's not downloading anything and that what the users are seeing in the app is a timer for the 6-digit code that changes every minute.

Incentivized

It failed a couple of times for a period of an hour or so, where systems were down.

Incentivized

Never had a problem with Authpoint servers.

Incentivized

WatchGuard support is always quick and reliable. They have urgency levels that you are able to select when creating your support ticket, and they respond in accordance to the severity that you have set. I have never had an issue with getting someone on the phone in the same business day, even for very low priority issues.

Incentivized

It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.

Incentivized

We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.

Incentivized

the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.

Incentivized

CyberARK is superior in every way. Lieberman RED was selected by upper management without consulting with technical employees

Incentivized

I would slot Authpoint (as a product) as better than ESET but not Duo. ESET has the same limitations as Watchguard in the OTP support. It also is an on-prem installed console rather than a cloud, which increases cost and maintenance requirements. The duo now supports standard OTP for admin accounts, so it can be managed by a team. Duo support however leaves a lot to be desired and gives Watchguard the edge

Incentivized

We are a medium-sized company. We don't need rapid scaling.

Incentivized

• Lower cost than competitors
• Ease of usr means easy to get staff up to speed on the product
• Very painless rollout, meaning less time troubleshooting issues

• Our end uses found this product very easy to use. Using one overview session, I have not had to follow up with users to access the product.
• Once deployed, other users in our environment heard about the ease of use. We then had a 25% increase in requests for the product.
• This product has added to the overall satisfaction of users having to work offsite, attend conferences and other travel while still being able to stay connected to their work product.

Incentivized