What users are saying about
184 Ratings
6 Ratings
184 Ratings
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Score 4.8 out of 100
6 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Birst

Birst is well suited for an organization looking for a cloud-hosted analytics solution that is contained within one package. It is able to connect to a very wide variety of different data sources, and has options for either light or involved ETL procedures, depending on the users experience with preparing data. As with any BI project, it would not be suitable for an organization where there is no dedicated team to maintain and manage the project.
Anonymous | TrustRadius Reviewer

eMite

eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.
Suresh Kumar K S | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Birst
7.6
eMite
8.7
Pixel Perfect reports
Birst
7.8
eMite
8.0
Customizable dashboards
Birst
7.9
eMite
9.0
Report Formatting Templates
Birst
7.1
eMite
9.0

Ad-hoc Reporting

Birst
7.0
eMite
9.0
Drill-down analysis
Birst
6.7
eMite
10.0
Formatting capabilities
Birst
7.6
eMite
9.0
Integration with R or other statistical packages
Birst
6.1
eMite
8.0
Report sharing and collaboration
Birst
7.5
eMite
9.0

Report Output and Scheduling

Birst
8.1
eMite
9.0
Publish to Web
Birst
8.7
eMite
9.0
Publish to PDF
Birst
8.0
eMite
10.0
Report Versioning
Birst
7.4
eMite
10.0
Report Delivery Scheduling
Birst
8.3
eMite
9.0
Delivery to Remote Servers
Birst
eMite
7.0

Data Discovery and Visualization

Birst
7.0
eMite
8.7
Pre-built visualization formats (heatmaps, scatter plots etc.)
Birst
7.4
eMite
9.0
Location Analytics / Geographic Visualization
Birst
7.7
eMite
8.0
Predictive Analytics
Birst
5.8
eMite
9.0

Access Control and Security

Birst
8.1
eMite
8.0
Multi-User Support (named login)
Birst
8.8
eMite
8.0
Role-Based Security Model
Birst
8.0
eMite
8.0
Multiple Access Permission Levels (Create, Read, Delete)
Birst
7.4
eMite
9.0
Single Sign-On (SSO)
Birst
eMite
7.0

Mobile Capabilities

Birst
7.9
eMite
8.5
Responsive Design for Web Access
Birst
8.4
eMite
8.0
Dedicated iOS Application
Birst
8.3
eMite
9.0
Dedicated Android Application
Birst
7.2
eMite
8.0
Dashboard / Report / Visualization Interactivity on Mobile
Birst
7.6
eMite
9.0

Application Program Interfaces (APIs) / Embedding

Birst
eMite
8.0
REST API
Birst
eMite
9.0
Javascript API
Birst
eMite
9.0
iFrames
Birst
eMite
7.0
Java API
Birst
eMite
8.0
Themeable User Interface (UI)
Birst
eMite
9.0
Customizable Platform (Open Source)
Birst
eMite
6.0

Pros

Birst

  • Birst is an platform that provides connectors to some of the applications we use, but also allows us to bring in data from disparate systems to perform ETL and integrate all of the data for analyses. It makes no assumptions about your data, which is good for us, as we have a lot of customizations to many of our systems.
  • Birst is making inroads towards a more modern UI.
Sean Keesler | TrustRadius Reviewer

eMite

  • Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
  • Data Visualization with simple and efficient reports.
  • Robust real-time reporting.
Suresh Kumar K S | TrustRadius Reviewer

Cons

Birst

  • Birst prices are fairly expensive. License plus cost of users can add up pretty quickly
  • Depending on the size of data, rendering of reports can take a little bit. Need faster processing of data
  • Takes a little time to understand how to build reports, not the most intuitive UI
Anonymous | TrustRadius Reviewer

eMite

  • With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
  • Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
  • Interactive Data Visualization needs to be implemented.
Suresh Kumar K S | TrustRadius Reviewer

Likelihood to Renew

Birst

Birst 9.0
Based on 36 answers
We have been able to overcome any of the drawbacks we've found with Birst easily and it has fulfilled almost all of our analytic needs to date. Having seen their roadmap it would be highly unlikely we would move away from this platform any time soon. You simply can't beat the functionality that Birst provides for the price and the things I see coming out of the company solidify that our decision to choose Birst was the best possible choice. We have never regretted the decision.
Brian Flood | TrustRadius Reviewer

eMite

No score
No answers yet
No answers on this topic

Usability

Birst

Birst 6.1
Based on 11 answers
I would like to see additional usability put into the ETL scripting. Recently, Birst added a nice function reference inline to formula creation which has kept me from having to return to documentation so much. The same in ETL would be very beneficial. The interface problems related to the Flex framework are being addressed in a rewrite to HTML 5, but for now they are still a hindrance to a higher usability rating.
Anonymous | TrustRadius Reviewer

eMite

eMite 9.0
Based on 1 answer
1. Creates the best user experience across different medias.2. Pushes the contact center reporting to a new level.3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements.4. Browser based solution that can provide actionable insights for making complex business decisions.
Suresh Kumar K S | TrustRadius Reviewer

Reliability and Availability

Birst

Birst 4.1
Based on 12 answers
We frequently experience -103 errors due to us using the Live Connect functionality, which does not seem to handle even minor interruptions in connectivity, and treats all future connection attempts or data requests as errors, even if the issue does not exist any longer
Tim Welch | TrustRadius Reviewer

eMite

No score
No answers yet
No answers on this topic

Performance

Birst

Birst 7.5
Based on 12 answers
Everything runs very fast and smoothly. The only process that I wish was faster would be processing the data after uploading new data or making changes to the existing data model. It can take 15-20 minutes (roughly) to upload and process new data once you start getting into 10's of millions of rows. Given my experience with how long it takes me to pull the same data using SQL Server Management Studio, I don't think Birst is unreasonably slow - but for me to give a higher rating, I would want it to be unreasonably fast
Brett Mooberry | TrustRadius Reviewer

eMite

No score
No answers yet
No answers on this topic

Support Rating

Birst

Birst 5.3
Based on 36 answers
When we have an issue that is stopping our business from proceeding, I want answers sooner than later. While Birst does have a published response time for each case level, we always wish it could be quicker. What response improvement could there be with a larger support team?In response to first question: Blackhole of issues - Birst needs to improve upon closing issues that resolution was dependent upon code fixes or enhancements, perhaps someone to add a comment on all case tickets at least every 60 days.Escalation - I always have the ability to electronically or via phone escalate a ticket. I also have my Customer Success Manager through whom I can escalate topics.
Deborah Stillwell Judy | TrustRadius Reviewer

eMite

eMite 10.0
Based on 1 answer
Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.
Suresh Kumar K S | TrustRadius Reviewer

In-Person Training

Birst

Birst 9.1
Based on 4 answers
I have attended two different training sessions. The first one was my initial training on the system. It was well paced, clear and concise. If there were questions that were not able to be answered by the instructor, he took down the question and actually followed up and provided us a response quickly.The second session was specific to the dashboard and report design components. This training was very good though there were some attendants who had little or no experience and their questions slowed the class.
Timothy Humphreys | TrustRadius Reviewer

eMite

No score
No answers yet
No answers on this topic

Online Training

Birst

Birst 8.0
Based on 2 answers
Although I found the online resources helpful, a lack of appropriate examples for certain tasks key to report creation and advanced modeling make the online training/documentation less than perfect. For an inexperienced BI professional, the online training would not enable a streamlined launch of the product.
Anonymous | TrustRadius Reviewer

eMite

No score
No answers yet
No answers on this topic

Implementation Rating

Birst

Birst 5.3
Based on 12 answers
Have clean data! Birst flexibility allows - Start small, then introduce functionality and complexity along the way. If you try to present all the functionality [bells and whistles] and wow them, but bad data is uncovered, the end user blames the new application and turns away.
Deborah Stillwell Judy | TrustRadius Reviewer

eMite

No score
No answers yet
No answers on this topic

Alternatives Considered

Birst

During the vetting process, we looked at 14 different products (one of them internal) to see if they would fit our needs and whittled it down to this one over a three month period. We did not contact sales for all of them (sales sites were enough to rule out some), but did have a lot of demos with a significant portion of them and reviewed several of the major industry studies as well. We had representatives of both user interests/design and the technical backend on the evaluation process.
The major features we were looking for a product that we could embed inside our own SaaS application, connect to a sharded Postgres database, had multitenancy and allowed for customer generated reports/ self-reporting. Some of the minor "nice to have" features we were looking at was scheduled reports, especially if we could plug it into our own scheduling system (for CAN-SPAM compliance), internationalization, and support.
In the evaluation, Birst hit all of the must-haves and enough of the nice to haves that they made it down to our final two and the trial was the clincher to make it our final choice.
Anonymous | TrustRadius Reviewer

eMite

eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.
Suresh Kumar K S | TrustRadius Reviewer

Scalability

Birst

Birst 6.0
Based on 2 answers
we can see that loading a lot of data can cause a noticable slow down in performance. Birst support indicated that they don't really consider anything less than 30 seconds to be an issue, but that is not the case for our customers, so we have had to change some of implementation to address this
Tim Welch | TrustRadius Reviewer

eMite

No score
No answers yet
No answers on this topic

Return on Investment

Birst

  • Being a manufacturing company we tend to lag behind technologically. But having all the data for different ERP systems in one place has been an eye opener for the executives. It has lessened the need to convert some legacy ERP systems.
  • Having such a simple reporting tool is a great asset to some of our sites that have traditionally had trouble gathering data from AS400 systems.
Andy Olson | TrustRadius Reviewer

eMite

  • Reaching out to the granular data.
  • Easy to make business decisions.
  • Increases productivity.
Suresh Kumar K S | TrustRadius Reviewer

Screenshots

Pricing Details

Birst

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Birst Editions & Modules

Edition
Basic License$30,0001
  1. Per 20 Users Per Year
Additional Pricing Details

eMite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

eMite Editions & Modules

Additional Pricing Details

Rating Summary

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