What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
98 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

Bitochon Sales CRM Portal

It is really suitable in case of enterprise sales as it helps reduce wastage and makes the process lean, it emulates the quality of the prerequisites of an ideal CRM and does it really well, it also helps in reducing the extent of work for the entire sales channel, easy to integrate with other dashboard panels, not ideal for a highly data based model as duplicacy is a big factor.
Prashant Choudhary | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM is intuitive and fits well in a scenario where a company aims to grow their relationship with their clients besides automating their market and sales force automation. It will offer insights and content that will enable your teams attend to all the needs of your clients and grow the customer base. It's available in quote plans and this improves its affordability.
Francis Cook | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bitochon Sales CRM Portal
8.9
NetSuite CRM
8.1
Customer data management / contact management
Bitochon Sales CRM Portal
10.0
NetSuite CRM
8.9
Workflow management
Bitochon Sales CRM Portal
9.0
NetSuite CRM
7.9
Territory management
Bitochon Sales CRM Portal
9.0
NetSuite CRM
8.3
Opportunity management
Bitochon Sales CRM Portal
10.0
NetSuite CRM
8.6
Integration with email client (e.g., Outlook or Gmail)
Bitochon Sales CRM Portal
8.0
NetSuite CRM
6.5
Contract management
Bitochon Sales CRM Portal
8.0
NetSuite CRM
7.6
Quote & order management
Bitochon Sales CRM Portal
8.0
NetSuite CRM
8.4
Interaction tracking
Bitochon Sales CRM Portal
10.0
NetSuite CRM
9.0
Channel / partner relationship management
Bitochon Sales CRM Portal
8.0
NetSuite CRM
7.7

Customer Service & Support

Bitochon Sales CRM Portal
9.0
NetSuite CRM
7.4
Case management
Bitochon Sales CRM Portal
9.0
NetSuite CRM
7.6
Call center management
Bitochon Sales CRM Portal
9.0
NetSuite CRM
7.0
Help desk management
Bitochon Sales CRM Portal
9.0
NetSuite CRM
7.7

Marketing Automation

Bitochon Sales CRM Portal
9.0
NetSuite CRM
9.0
Lead management
Bitochon Sales CRM Portal
10.0
NetSuite CRM
8.6
Email marketing
Bitochon Sales CRM Portal
8.0
NetSuite CRM
9.5

CRM Project Management

Bitochon Sales CRM Portal
9.3
NetSuite CRM
8.1
Task management
Bitochon Sales CRM Portal
9.0
NetSuite CRM
7.1
Billing and invoicing management
Bitochon Sales CRM Portal
9.0
NetSuite CRM
8.1
Reporting
Bitochon Sales CRM Portal
10.0
NetSuite CRM
9.1

CRM Reporting & Analytics

Bitochon Sales CRM Portal
9.0
NetSuite CRM
8.0
Forecasting
Bitochon Sales CRM Portal
8.0
NetSuite CRM
8.0
Pipeline visualization
Bitochon Sales CRM Portal
10.0
NetSuite CRM
7.7
Customizable reports
Bitochon Sales CRM Portal
9.0
NetSuite CRM
8.3

Customization

Bitochon Sales CRM Portal
8.8
NetSuite CRM
7.9
Custom fields
Bitochon Sales CRM Portal
9.0
NetSuite CRM
8.9
Custom objects
Bitochon Sales CRM Portal
8.0
NetSuite CRM
9.0
Scripting environment
Bitochon Sales CRM Portal
9.0
NetSuite CRM
7.0
API for custom integration
Bitochon Sales CRM Portal
9.0
NetSuite CRM
6.5

Security

Bitochon Sales CRM Portal
9.0
NetSuite CRM
8.3
Single sign-on capability
Bitochon Sales CRM Portal
9.0
NetSuite CRM
7.8
Role-based user permissions
Bitochon Sales CRM Portal
9.0
NetSuite CRM
8.8

Social CRM

Bitochon Sales CRM Portal
8.5
NetSuite CRM
8.2
Social data
Bitochon Sales CRM Portal
9.0
NetSuite CRM
8.0
Social engagement
Bitochon Sales CRM Portal
8.0
NetSuite CRM
8.4

Integrations with 3rd-party Software

Bitochon Sales CRM Portal
9.0
NetSuite CRM
7.3
Marketing automation
Bitochon Sales CRM Portal
9.0
NetSuite CRM
7.5
Compensation management
Bitochon Sales CRM Portal
9.0
NetSuite CRM
7.0

Platform

Bitochon Sales CRM Portal
10.0
NetSuite CRM
8.9
Mobile access
Bitochon Sales CRM Portal
10.0
NetSuite CRM
8.9

Pros

Bitochon Sales CRM Portal

  • Manage Leads, Client Conversions, Touch up points and all other order data.
  • Integration with other platforms such as Vinculum etc provides ease of work.
  • Ease of Analysis of performance and matching of targets.
Prashant Choudhary | TrustRadius Reviewer

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Cons

Bitochon Sales CRM Portal

  • Has a bit of redundancy and data duplicity problems, different employees can make duplicate entries for same clients
  • Sometimes non-responsive glitches appear
  • Different users see different data for same clients sometimes
Prashant Choudhary | TrustRadius Reviewer

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Likelihood to Renew

Bitochon Sales CRM Portal

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Usability

Bitochon Sales CRM Portal

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 8.3
Based on 4 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

Support Rating

Bitochon Sales CRM Portal

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.7
Based on 7 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Online Training

Bitochon Sales CRM Portal

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Implementation Rating

Bitochon Sales CRM Portal

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Bitochon Sales CRM Portal

Bitochon stacks up almost equally with zoho in most of the applications and functions for the sales team although zoho has better dashboard management and ease of analytics as compared to bitochon but bitochon stacks up easily as the better one in terms of api integration and ease of operation.
Prashant Choudhary | TrustRadius Reviewer

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Return on Investment

Bitochon Sales CRM Portal

  • Has really improved the productivity of the entire sales channel and operations team
  • Ease for accounts and other software integration
  • Improves overall interconnectivity of all departments
Prashant Choudhary | TrustRadius Reviewer

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Pricing Details

Bitochon Sales CRM Portal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Bitochon Sales CRM Portal Editions & Modules

Additional Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bitochon Sales CRM Portal
7.0
NetSuite CRM
8.6

Likelihood to Renew

Bitochon Sales CRM Portal
NetSuite CRM
6.5

Usability

Bitochon Sales CRM Portal
NetSuite CRM
8.3

Support Rating

Bitochon Sales CRM Portal
NetSuite CRM
6.7

Online Training

Bitochon Sales CRM Portal
NetSuite CRM
6.7

Implementation Rating

Bitochon Sales CRM Portal
NetSuite CRM
5.9

Add comparison