Bitochon Sales CRM Portal vs. Salesforce Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bitochon Sales CRM Portal
Score 8.7 out of 10
N/A
Bitochon Technologies' CRM Sales Portal is a customer relationship management (CRM) software built around online collaboration and a sales process foundation.N/A
Salesforce Sales Cloud
Score 8.6 out of 10
N/A
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
$25
per month
Pricing
Bitochon Sales CRM PortalSalesforce Sales Cloud
Editions & Modules
No answers on this topic
Starter
$25.00
Per User/Per Month
Professional
$80.00
Per User/Per Month
Enterprise
$165.00
Per User/Per Month
Unlimited
$330.00
Per user/Per month
Offerings
Pricing Offerings
Bitochon Sales CRM PortalSalesforce Sales Cloud
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Bitochon Sales CRM PortalSalesforce Sales Cloud
Considered Both Products
Bitochon Sales CRM Portal
Chose Bitochon Sales CRM Portal
Bitochon stacks up almost equally with zoho in most of the applications and functions for the sales team although zoho has better dashboard management and ease of analytics as compared to bitochon but bitochon stacks up easily as the better one in terms of api integration and …
Salesforce Sales Cloud

No answer on this topic

Top Pros
Top Cons
Features
Bitochon Sales CRM PortalSalesforce Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bitochon Sales CRM Portal
8.9
1 Ratings
14% above category average
Salesforce Sales Cloud
8.1
259 Ratings
5% above category average
Customer data management / contact management10.01 Ratings8.9259 Ratings
Workflow management9.01 Ratings8.2250 Ratings
Territory management9.01 Ratings7.8202 Ratings
Opportunity management10.01 Ratings8.7251 Ratings
Integration with email client (e.g., Outlook or Gmail)8.01 Ratings7.8236 Ratings
Contract management8.01 Ratings7.6207 Ratings
Quote & order management8.01 Ratings7.8190 Ratings
Interaction tracking10.01 Ratings8.0221 Ratings
Channel / partner relationship management8.01 Ratings8.0183 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Bitochon Sales CRM Portal
9.0
1 Ratings
17% above category average
Salesforce Sales Cloud
8.0
97 Ratings
6% above category average
Case management9.01 Ratings8.296 Ratings
Call center management9.01 Ratings7.877 Ratings
Help desk management9.01 Ratings7.980 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bitochon Sales CRM Portal
9.0
1 Ratings
17% above category average
Salesforce Sales Cloud
8.2
237 Ratings
7% above category average
Lead management10.01 Ratings8.4232 Ratings
Email marketing8.01 Ratings7.9200 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bitochon Sales CRM Portal
9.3
1 Ratings
20% above category average
Salesforce Sales Cloud
7.9
240 Ratings
4% above category average
Task management9.01 Ratings7.8229 Ratings
Billing and invoicing management9.01 Ratings7.672 Ratings
Reporting10.01 Ratings8.3193 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bitochon Sales CRM Portal
9.0
1 Ratings
16% above category average
Salesforce Sales Cloud
8.1
253 Ratings
5% above category average
Forecasting8.01 Ratings7.9221 Ratings
Pipeline visualization10.01 Ratings8.1240 Ratings
Customizable reports9.01 Ratings8.5250 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bitochon Sales CRM Portal
8.8
1 Ratings
15% above category average
Salesforce Sales Cloud
8.6
244 Ratings
13% above category average
Custom fields9.01 Ratings8.7242 Ratings
Custom objects8.01 Ratings8.6231 Ratings
Scripting environment9.01 Ratings8.6171 Ratings
API for custom integration9.01 Ratings8.6201 Ratings
Security
Comparison of Security features of Product A and Product B
Bitochon Sales CRM Portal
9.0
1 Ratings
8% above category average
Salesforce Sales Cloud
9.0
245 Ratings
8% above category average
Single sign-on capability9.01 Ratings9.1213 Ratings
Role-based user permissions9.01 Ratings8.9217 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bitochon Sales CRM Portal
8.5
1 Ratings
15% above category average
Salesforce Sales Cloud
8.1
155 Ratings
10% above category average
Social data9.01 Ratings8.2153 Ratings
Social engagement8.01 Ratings8.0151 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bitochon Sales CRM Portal
9.0
1 Ratings
22% above category average
Salesforce Sales Cloud
8.2
210 Ratings
13% above category average
Marketing automation9.01 Ratings8.2206 Ratings
Compensation management9.01 Ratings8.2140 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bitochon Sales CRM Portal
10.0
1 Ratings
29% above category average
Salesforce Sales Cloud
7.4
225 Ratings
1% below category average
Mobile access10.01 Ratings7.4225 Ratings
Best Alternatives
Bitochon Sales CRM PortalSalesforce Sales Cloud
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Score 9.8 out of 10
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Score 9.8 out of 10
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Creatio
Creatio
Score 9.3 out of 10
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Score 9.3 out of 10
Enterprises
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Score 9.3 out of 10
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Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bitochon Sales CRM PortalSalesforce Sales Cloud
Likelihood to Recommend
7.0
(1 ratings)
8.7
(390 ratings)
Likelihood to Renew
-
(0 ratings)
9.6
(58 ratings)
Usability
-
(0 ratings)
7.9
(121 ratings)
Availability
-
(0 ratings)
9.8
(27 ratings)
Performance
-
(0 ratings)
9.0
(18 ratings)
Support Rating
-
(0 ratings)
7.4
(92 ratings)
In-Person Training
-
(0 ratings)
7.9
(11 ratings)
Online Training
-
(0 ratings)
9.1
(15 ratings)
Implementation Rating
-
(0 ratings)
1.1
(18 ratings)
Configurability
-
(0 ratings)
10.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.8
(9 ratings)
Product Scalability
-
(0 ratings)
8.7
(50 ratings)
Professional Services
-
(0 ratings)
9.3
(8 ratings)
User Testimonials
Bitochon Sales CRM PortalSalesforce Sales Cloud
Likelihood to Recommend
Bitochon Technologies
It is really suitable in case of enterprise sales as it helps reduce wastage and makes the process lean, it emulates the quality of the prerequisites of an ideal CRM and does it really well, it also helps in reducing the extent of work for the entire sales channel, easy to integrate with other dashboard panels, not ideal for a highly data based model as duplicacy is a big factor.
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Salesforce
Salesforce Sales Cloud is an intuitive and easy-to-use platform. It is easy to customize this platform to meet the ever-changing business needs and requirements. It is easy to integrate with other platforms and offers incredible features that help businesses generate leads, automate their marketing processes, and collaborate effectively.
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Pros
Bitochon Technologies
  • Manage Leads, Client Conversions, Touch up points and all other order data.
  • Integration with other platforms such as Vinculum etc provides ease of work.
  • Ease of Analysis of performance and matching of targets.
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Salesforce
  • Logging notes: SF makes it easy to log notes in the timeline or static notes that live in an easy-to-see spot for longevity.
  • Logging activities: It's easy to post a call, text, email, etc.
  • API data: Once connected, SF is critical to automation, such as website activity, login activity, pages visited, etc., which saves the Customer Success side time in understanding account activity.
  • Custom fields: you can add custom fields to really personalize your experience. We use quite a few and it's brilliant.
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Cons
Bitochon Technologies
  • Has a bit of redundancy and data duplicity problems, different employees can make duplicate entries for same clients
  • Sometimes non-responsive glitches appear
  • Different users see different data for same clients sometimes
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Salesforce
  • Sometimes setting up the interface can be overly complex.
  • Depending on what level of salesforce you are paying for, the SLA for their service team to respond can take a decent amount of time.
  • Wish there was more connection between the salesforce apps like service and sales.
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Likelihood to Renew
Bitochon Technologies
No answers on this topic
Salesforce
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
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Usability
Bitochon Technologies
No answers on this topic
Salesforce
Salesforce has been designed on the basis of "Clicks, not code". So anyone willing to learn the Salesforce user interface (which is quite good as far as management software platforms go) is able to become a Salesforce user or even a Salesforce administrator. You don't have to know coding language to work in the Salesforce environment. Also, Salesforce has one of the best software training resources (Trailhead) that I have ever encountered. It is free to all, easy to use, and most importantly it is interactive. No scrolling through endless text in a user manual. There are hands-on modules and related videos interlaced and through it all you earn points and badges to display your level of learning.
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Reliability and Availability
Bitochon Technologies
No answers on this topic
Salesforce
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
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Performance
Bitochon Technologies
No answers on this topic
Salesforce
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
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Support Rating
Bitochon Technologies
No answers on this topic
Salesforce
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
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In-Person Training
Bitochon Technologies
No answers on this topic
Salesforce
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
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Online Training
Bitochon Technologies
No answers on this topic
Salesforce
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
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Implementation Rating
Bitochon Technologies
No answers on this topic
Salesforce
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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Alternatives Considered
Bitochon Technologies
Bitochon stacks up almost equally with zoho in most of the applications and functions for the sales team although zoho has better dashboard management and ease of analytics as compared to bitochon but bitochon stacks up easily as the better one in terms of api integration and ease of operation.
Read full review
Salesforce
At our company, we use Salesforce and HubSpot. I personally like both for different reasons. Salesforce makes it easy to generate reports, keep track of dealer and customer information, tie customers to dealers, and is easy to use. However, I like HubSpot for the marketing features. I think HubSpot has easier-to-use workflows and email creations.
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Contract Terms and Pricing Model
Bitochon Technologies
No answers on this topic
Salesforce
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
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Scalability
Bitochon Technologies
No answers on this topic
Salesforce
Salesforce Sales Cloud is highly scalable and designed to accommodate the needs of businesses of all sizes, from small startups to large enterprises. It offers flexible subscription models and can easily scale up or down based on the organization's requirements. Whether a company is expanding its sales team, increasing its customer base, or adding new features and functionalities, Sales Cloud can adapt to support growth without sacrificing performance or reliability. Additionally, Salesforce's cloud-based architecture ensures that users have access to resources and capabilities as needed, making it a highly scalable solution for organizations looking to automate customer relationship management at scale.
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Professional Services
Bitochon Technologies
No answers on this topic
Salesforce
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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Return on Investment
Bitochon Technologies
  • Has really improved the productivity of the entire sales channel and operations team
  • Ease for accounts and other software integration
  • Improves overall interconnectivity of all departments
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Salesforce
  • The inbox feature allows me to see when the customer opens my email, and hence a timely follow-up could result in a higher response rate.
  • The mobile app allows users to gain access to leads and customer contacts on the go, which increases sales team productivity and enhances customer conversations.
  • The reports of the notes on the account level are not working, which is causing manual work in the weekly report to leadership.
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ScreenShots

Salesforce Sales Cloud Screenshots

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