8 Ratings
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Score 8.8 out of 100
14 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Bitochon Sales CRM Portal ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software, Platform
  • Square Customer Engagement ranks higher in 1 feature set: Security
  • Bitochon Sales CRM Portal and Square Customer Engagement are tied in 1 feature set: Marketing Automation

Sales Force Automation

8.9

Bitochon Sales CRM Portal

89%
7.1

Square Customer Engagement

71%
Bitochon Sales CRM Portal ranks higher in 8/9 features

Customer data management / contact management

10.0
100%
1 Rating
9.0
90%
4 Ratings

Workflow management

9.0
90%
1 Rating
8.0
80%
3 Ratings

Territory management

9.0
90%
1 Rating
5.0
50%
3 Ratings

Opportunity management

10.0
100%
1 Rating
4.0
40%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.0
80%
1 Rating
9.5
95%
3 Ratings

Contract management

8.0
80%
1 Rating
8.0
80%
4 Ratings

Quote & order management

8.0
80%
1 Rating
7.0
70%
4 Ratings

Interaction tracking

10.0
100%
1 Rating
7.7
77%
4 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
6.0
60%
3 Ratings

Customer Service & Support

9.0

Bitochon Sales CRM Portal

90%
7.0

Square Customer Engagement

70%
Bitochon Sales CRM Portal ranks higher in 3/3 features

Case management

9.0
90%
1 Rating
7.5
75%
2 Ratings

Call center management

9.0
90%
1 Rating
7.0
70%
2 Ratings

Help desk management

9.0
90%
1 Rating
6.5
65%
2 Ratings

Marketing Automation

9.0

Bitochon Sales CRM Portal

90%
9.0

Square Customer Engagement

90%
Bitochon Sales CRM Portal ranks higher in 1/2 features

Lead management

10.0
100%
1 Rating
9.0
90%
2 Ratings

Email marketing

8.0
80%
1 Rating
9.0
90%
2 Ratings

CRM Project Management

9.3

Bitochon Sales CRM Portal

93%
8.0

Square Customer Engagement

80%
Bitochon Sales CRM Portal ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
6.0
60%
3 Ratings

Billing and invoicing management

9.0
90%
1 Rating
9.5
95%
3 Ratings

Reporting

10.0
100%
1 Rating
8.5
85%
3 Ratings

CRM Reporting & Analytics

9.0

Bitochon Sales CRM Portal

90%
8.7

Square Customer Engagement

87%
Bitochon Sales CRM Portal ranks higher in 3/3 features

Forecasting

8.0
80%
1 Rating
8.0
80%
2 Ratings

Pipeline visualization

10.0
100%
1 Rating
9.0
90%
2 Ratings

Customizable reports

9.0
90%
1 Rating
9.0
90%
2 Ratings

Customization

8.8

Bitochon Sales CRM Portal

88%
6.8

Square Customer Engagement

68%
Bitochon Sales CRM Portal ranks higher in 3/4 features

Custom fields

9.0
90%
1 Rating
3.5
35%
2 Ratings

Custom objects

8.0
80%
1 Rating
N/A
0 Ratings

Scripting environment

9.0
90%
1 Rating
7.0
70%
1 Rating

API for custom integration

9.0
90%
1 Rating
10.0
100%
1 Rating

Security

9.0

Bitochon Sales CRM Portal

90%
9.5

Square Customer Engagement

95%
Square Customer Engagement ranks higher in 2/2 features

Single sign-on capability

9.0
90%
1 Rating
10.0
100%
1 Rating

Role-based user permissions

9.0
90%
1 Rating
9.0
90%
3 Ratings

Social CRM

8.5

Bitochon Sales CRM Portal

85%
6.7

Square Customer Engagement

67%
Bitochon Sales CRM Portal ranks higher in 2/2 features

Social data

9.0
90%
1 Rating
6.5
65%
2 Ratings

Social engagement

8.0
80%
1 Rating
7.0
70%
2 Ratings

Integrations with 3rd-party Software

9.0

Bitochon Sales CRM Portal

90%
6.0

Square Customer Engagement

60%
Bitochon Sales CRM Portal ranks higher in 1/2 features

Marketing automation

9.0
90%
1 Rating
10.0
100%
1 Rating

Compensation management

9.0
90%
1 Rating
2.0
20%
1 Rating

Platform

10.0

Bitochon Sales CRM Portal

100%
9.0

Square Customer Engagement

90%
Bitochon Sales CRM Portal ranks higher in 1/1 features

Mobile access

10.0
100%
1 Rating
9.0
90%
3 Ratings

Attribute Ratings

  • Square Customer Engagement is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Bitochon Sales CRM Portal

70%
1 Rating
8.7

Square Customer Engagement

87%
4 Ratings

Usability

Bitochon Sales CRM Portal

N/A
0 Ratings
9.7

Square Customer Engagement

97%
3 Ratings

Support Rating

Bitochon Sales CRM Portal

N/A
0 Ratings
7.7

Square Customer Engagement

77%
3 Ratings

Likelihood to Recommend

Bitochon Technologies

It is really suitable in case of enterprise sales as it helps reduce wastage and makes the process lean, it emulates the quality of the prerequisites of an ideal CRM and does it really well, it also helps in reducing the extent of work for the entire sales channel, easy to integrate with other dashboard panels, not ideal for a highly data based model as duplicacy is a big factor.
Read full review

Square

Square is absolutely brilliant if you are just starting out and your business has both an in-person and an online component to it, as Square will solve both in-person POS and online booking/billing. Square also offers the option to create a free website for your company, though it is a very basic site, if you don't have a website yet, this is a VERY helpful option, as it takes away a huge cost. Square allowed us to be up and running in no time, taking away the need to worry about an expensive appointment-setting add-on from our current website provider (Square integrates quite nicely with our current site). Square is probably less ideal for more advanced users or companies with a need for more detailed inventory/service management. But even then, Square will more than likely be able to get the job done!
Read full review

Pros

Bitochon Technologies

  • Manage Leads, Client Conversions, Touch up points and all other order data.
  • Integration with other platforms such as Vinculum etc provides ease of work.
  • Ease of Analysis of performance and matching of targets.
Read full review

Square

  • Sales pipeline
  • Customer engagement
  • Marketing
Read full review

Cons

Bitochon Technologies

  • Has a bit of redundancy and data duplicity problems, different employees can make duplicate entries for same clients
  • Sometimes non-responsive glitches appear
  • Different users see different data for same clients sometimes
Read full review

Square

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Read full review

Pricing Details

Bitochon Sales CRM Portal

Starting Price

$0

Editions & Modules

Bitochon Sales CRM Portal editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Square Customer Engagement

    Starting Price

    Editions & Modules

    Square Customer Engagement editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Bitochon Technologies

      No answers on this topic

      Square

      The user interface is easy to navigate - that's not always the case for some software! I look for something that is intuitive, easy to use, and doesn't take a ton of training to get up and running quickly.
      Read full review

      Support Rating

      Bitochon Technologies

      No answers on this topic

      Square

      Square is mostly focused on FAQs and online support, and they do a very good job creating a rich knowledge base. But, if you are not very tech savvy, it could be easy to feel a bit overwhelmed. I would recommend that they add a direct line or chat feature to call, rather than email or Knowledge base first. This might be due to staffing issues at Square, so perhaps it is the best they can do for now.
      Read full review

      Alternatives Considered

      Bitochon Technologies

      Bitochon stacks up almost equally with zoho in most of the applications and functions for the sales team although zoho has better dashboard management and ease of analytics as compared to bitochon but bitochon stacks up easily as the better one in terms of api integration and ease of operation.
      Read full review

      Square

      A lot easier to use than Infusionsoft!!
      Read full review

      Return on Investment

      Bitochon Technologies

      • Has really improved the productivity of the entire sales channel and operations team
      • Ease for accounts and other software integration
      • Improves overall interconnectivity of all departments
      Read full review

      Square

      • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
      • All of my initial equipment was free and there were no startup costs so my return was immediate.
      • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
      Read full review

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