4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Bitochon Sales CRM Portal

It is really suitable in case of enterprise sales as it helps reduce wastage and makes the process lean, it emulates the quality of the prerequisites of an ideal CRM and does it really well, it also helps in reducing the extent of work for the entire sales channel, easy to integrate with other dashboard panels, not ideal for a highly data based model as duplicacy is a big factor.
Prashant Choudhary | TrustRadius Reviewer

Square Customer Engagement

[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Kyle Farago | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bitochon Sales CRM Portal
8.9
Square Customer Engagement
8.0
Customer data management / contact management
Bitochon Sales CRM Portal
10.0
Square Customer Engagement
8.0
Workflow management
Bitochon Sales CRM Portal
9.0
Square Customer Engagement
8.0
Territory management
Bitochon Sales CRM Portal
9.0
Square Customer Engagement
8.0
Opportunity management
Bitochon Sales CRM Portal
10.0
Square Customer Engagement
8.0
Integration with email client (e.g., Outlook or Gmail)
Bitochon Sales CRM Portal
8.0
Square Customer Engagement
8.0
Contract management
Bitochon Sales CRM Portal
8.0
Square Customer Engagement
8.0
Quote & order management
Bitochon Sales CRM Portal
8.0
Square Customer Engagement
8.0
Interaction tracking
Bitochon Sales CRM Portal
10.0
Square Customer Engagement
8.0
Channel / partner relationship management
Bitochon Sales CRM Portal
8.0
Square Customer Engagement
8.0

Customer Service & Support

Bitochon Sales CRM Portal
9.0
Square Customer Engagement
Case management
Bitochon Sales CRM Portal
9.0
Square Customer Engagement
Call center management
Bitochon Sales CRM Portal
9.0
Square Customer Engagement
Help desk management
Bitochon Sales CRM Portal
9.0
Square Customer Engagement

Marketing Automation

Bitochon Sales CRM Portal
9.0
Square Customer Engagement
Lead management
Bitochon Sales CRM Portal
10.0
Square Customer Engagement
Email marketing
Bitochon Sales CRM Portal
8.0
Square Customer Engagement

CRM Project Management

Bitochon Sales CRM Portal
9.3
Square Customer Engagement
8.0
Task management
Bitochon Sales CRM Portal
9.0
Square Customer Engagement
8.0
Billing and invoicing management
Bitochon Sales CRM Portal
9.0
Square Customer Engagement
8.0
Reporting
Bitochon Sales CRM Portal
10.0
Square Customer Engagement
8.0

CRM Reporting & Analytics

Bitochon Sales CRM Portal
9.0
Square Customer Engagement
8.0
Forecasting
Bitochon Sales CRM Portal
8.0
Square Customer Engagement
8.0
Pipeline visualization
Bitochon Sales CRM Portal
10.0
Square Customer Engagement
8.0
Customizable reports
Bitochon Sales CRM Portal
9.0
Square Customer Engagement
8.0

Customization

Bitochon Sales CRM Portal
8.8
Square Customer Engagement
Custom fields
Bitochon Sales CRM Portal
9.0
Square Customer Engagement
Custom objects
Bitochon Sales CRM Portal
8.0
Square Customer Engagement
Scripting environment
Bitochon Sales CRM Portal
9.0
Square Customer Engagement
API for custom integration
Bitochon Sales CRM Portal
9.0
Square Customer Engagement

Security

Bitochon Sales CRM Portal
9.0
Square Customer Engagement
8.0
Single sign-on capability
Bitochon Sales CRM Portal
9.0
Square Customer Engagement
Role-based user permissions
Bitochon Sales CRM Portal
9.0
Square Customer Engagement
8.0

Social CRM

Bitochon Sales CRM Portal
8.5
Square Customer Engagement
Social data
Bitochon Sales CRM Portal
9.0
Square Customer Engagement
Social engagement
Bitochon Sales CRM Portal
8.0
Square Customer Engagement

Integrations with 3rd-party Software

Bitochon Sales CRM Portal
9.0
Square Customer Engagement
Marketing automation
Bitochon Sales CRM Portal
9.0
Square Customer Engagement
Compensation management
Bitochon Sales CRM Portal
9.0
Square Customer Engagement

Platform

Bitochon Sales CRM Portal
10.0
Square Customer Engagement
8.0
Mobile access
Bitochon Sales CRM Portal
10.0
Square Customer Engagement
8.0

Pros

Bitochon Sales CRM Portal

  • Manage Leads, Client Conversions, Touch up points and all other order data.
  • Integration with other platforms such as Vinculum etc provides ease of work.
  • Ease of Analysis of performance and matching of targets.
Prashant Choudhary | TrustRadius Reviewer

Square Customer Engagement

  • No monthly fees
  • Reasonable per transaction fee
  • Good priced equipment/addons
  • Chip and NFC readers available
Kyle Farago | TrustRadius Reviewer

Cons

Bitochon Sales CRM Portal

  • Has a bit of redundancy and data duplicity problems, different employees can make duplicate entries for same clients
  • Sometimes non-responsive glitches appear
  • Different users see different data for same clients sometimes
Prashant Choudhary | TrustRadius Reviewer

Square Customer Engagement

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Kyle Farago | TrustRadius Reviewer

Alternatives Considered

Bitochon Sales CRM Portal

Bitochon stacks up almost equally with zoho in most of the applications and functions for the sales team although zoho has better dashboard management and ease of analytics as compared to bitochon but bitochon stacks up easily as the better one in terms of api integration and ease of operation.
Prashant Choudhary | TrustRadius Reviewer

Square Customer Engagement

The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Kyle Farago | TrustRadius Reviewer

Return on Investment

Bitochon Sales CRM Portal

  • Has really improved the productivity of the entire sales channel and operations team
  • Ease for accounts and other software integration
  • Improves overall interconnectivity of all departments
Prashant Choudhary | TrustRadius Reviewer

Square Customer Engagement

  • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
  • All of my initial equipment was free and there were no startup costs so my return was immediate.
  • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Kyle Farago | TrustRadius Reviewer

Pricing Details

Bitochon Sales CRM Portal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Square Customer Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Bitochon Sales CRM Portal
7.0
Square Customer Engagement
9.0

Add comparison