What users are saying about
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69 Ratings

Bitrix24

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69 Ratings
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Score 8 out of 100
32 Ratings
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Score 8 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

Pega Customer Decision Hub

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.6
Pega Customer Decision Hub
Task Management
Bitrix24
8.0
Pega Customer Decision Hub
Gantt Charts
Bitrix24
7.7
Pega Customer Decision Hub
Scheduling
Bitrix24
7.5
Pega Customer Decision Hub
Workflow Automation
Bitrix24
8.0
Pega Customer Decision Hub
Mobile Access
Bitrix24
7.2
Pega Customer Decision Hub
Search
Bitrix24
7.4
Pega Customer Decision Hub
Visual planning tools
Bitrix24
7.8
Pega Customer Decision Hub

Communication

Bitrix24
7.7
Pega Customer Decision Hub
Chat
Bitrix24
7.9
Pega Customer Decision Hub
Notifications
Bitrix24
7.7
Pega Customer Decision Hub
Discussions
Bitrix24
8.1
Pega Customer Decision Hub
Surveys
Bitrix24
8.4
Pega Customer Decision Hub
Internal knowledgebase
Bitrix24
7.6
Pega Customer Decision Hub
Integrates with GoToMeeting
Bitrix24
7.2
Pega Customer Decision Hub
Integrates with Gmail and Google Hangouts
Bitrix24
7.3
Pega Customer Decision Hub
Integrates with Outlook
Bitrix24
7.6
Pega Customer Decision Hub

File Sharing & Management

Bitrix24
7.8
Pega Customer Decision Hub
Versioning
Bitrix24
7.6
Pega Customer Decision Hub
Video files
Bitrix24
7.5
Pega Customer Decision Hub
Audio files
Bitrix24
7.6
Pega Customer Decision Hub
Document collaboration
Bitrix24
8.0
Pega Customer Decision Hub
Access control
Bitrix24
7.8
Pega Customer Decision Hub
Advanced security features
Bitrix24
7.5
Pega Customer Decision Hub
Integrates with Google Drive
Bitrix24
8.0
Pega Customer Decision Hub
Device sync
Bitrix24
8.1
Pega Customer Decision Hub

Sales Force Automation

Bitrix24
Pega Customer Decision Hub
7.6
Customer data management / contact management
Bitrix24
Pega Customer Decision Hub
7.0
Workflow management
Bitrix24
Pega Customer Decision Hub
8.0
Territory management
Bitrix24
Pega Customer Decision Hub
6.5
Opportunity management
Bitrix24
Pega Customer Decision Hub
8.0
Integration with email client (e.g., Outlook or Gmail)
Bitrix24
Pega Customer Decision Hub
7.3
Interaction tracking
Bitrix24
Pega Customer Decision Hub
9.0

Customer Service & Support

Bitrix24
Pega Customer Decision Hub
8.7
Case management
Bitrix24
Pega Customer Decision Hub
9.0
Call center management
Bitrix24
Pega Customer Decision Hub
9.0
Help desk management
Bitrix24
Pega Customer Decision Hub
8.2

Marketing Automation

Bitrix24
Pega Customer Decision Hub
8.0
Lead management
Bitrix24
Pega Customer Decision Hub
8.0
Email marketing
Bitrix24
Pega Customer Decision Hub
8.0

CRM Project Management

Bitrix24
Pega Customer Decision Hub
8.0
Task management
Bitrix24
Pega Customer Decision Hub
8.4
Reporting
Bitrix24
Pega Customer Decision Hub
7.7

CRM Reporting & Analytics

Bitrix24
Pega Customer Decision Hub
8.0
Pipeline visualization
Bitrix24
Pega Customer Decision Hub
8.1
Customizable reports
Bitrix24
Pega Customer Decision Hub
8.0

Customization

Bitrix24
Pega Customer Decision Hub
7.7
Custom fields
Bitrix24
Pega Customer Decision Hub
8.0
Custom objects
Bitrix24
Pega Customer Decision Hub
8.0
Scripting environment
Bitrix24
Pega Customer Decision Hub
8.0
API for custom integration
Bitrix24
Pega Customer Decision Hub
7.0

Security

Bitrix24
Pega Customer Decision Hub
8.0
Single sign-on capability
Bitrix24
Pega Customer Decision Hub
8.0
Role-based user permissions
Bitrix24
Pega Customer Decision Hub
8.0

Social CRM

Bitrix24
Pega Customer Decision Hub
7.7
Social data
Bitrix24
Pega Customer Decision Hub
7.8
Social engagement
Bitrix24
Pega Customer Decision Hub
7.5

Integrations with 3rd-party Software

Bitrix24
Pega Customer Decision Hub
7.0
Marketing automation
Bitrix24
Pega Customer Decision Hub
7.0

Platform

Bitrix24
Pega Customer Decision Hub
8.2
Mobile access
Bitrix24
Pega Customer Decision Hub
8.2

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

Pega Customer Decision Hub

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.9
Based on 11 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Support Rating

Bitrix24

Bitrix24 7.8
Based on 11 answers
It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients
Theo Alexander | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

Pega Customer Decision Hub

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Bitrix24

  • We have been able to save on other applications such as the videoconferences that we now do at Bitrix24
  • By having better organization of tasks, we save time and are more efficient by being able to prioritize tasks easily
  • We improve customer service by following up and automating events that help us better follow up on negotiations
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Bitrix24

Pega Customer Decision Hub

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Pega Customer Decision Hub

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Pega Customer Decision Hub Editions & Modules

    Edition
    Unified Messaging$145.001
    Case Management$97.001
    Enterprise$165.001
    Digital Customer Engagement$260.001
    1. Per User Per Month
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Bitrix24
    7.8
    Pega Customer Decision Hub
    8.0

    Usability

    Bitrix24
    7.9
    Pega Customer Decision Hub

    Support Rating

    Bitrix24
    7.8
    Pega Customer Decision Hub

    Add comparison