What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

BizMerlin

We took the trial of 3 HR software before going with BizMerlinHR. We wanted to have a comprehensive HR solution to cover our Paperless employee records, employee onboarding, PTO, Timesheets and Employee Performance Management. We were not looking for an Applicant Tracking system and Retention management module, but when we saw the functionality and easy use we were completely sold to those modules as well. It was like add-on but the price of everything was more economical than the other software that we were reviewing
Mamta Rana | TrustRadius Reviewer

HRdirect Smart Apps

UPDATE 3/20/2020: I initially gave HRDirect a "0" recommendation due to all the issues we had with the PTO Module. However, since purchasing the Harassment Training Module ($90), this product is the best value for the money and puts us in compliance with mandated requirements. It is easy to use and well-presented.At this point in time, with the issues and frustration level of all our employees, managers, and payroll department, it would be difficult for me to recommend this app as suitable in any scenario. However, should HRdirect fix the issues and get the app to perform as it was originally designed, it would be a great product for a small to medium company that has limited resources yet wants a good product for the money.In our experience, the new hire portal did not appear to be functioning properly; our new hires were not able to access the blank documents. They could see them but not open them (PDFs).
Margaret Wood | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

BizMerlin
10.0
HRdirect Smart Apps
10.0
Employee demographic data
BizMerlin
10.0
HRdirect Smart Apps
10.0
Employment history
BizMerlin
10.0
HRdirect Smart Apps
Job profiles and administration
BizMerlin
10.0
HRdirect Smart Apps
10.0
Organizational charting
BizMerlin
10.0
HRdirect Smart Apps
Organization and location management
BizMerlin
10.0
HRdirect Smart Apps
Compliance data (COBRA, OSHA, etc.)
BizMerlin
HRdirect Smart Apps
10.0

Payroll Management

BizMerlin
10.0
HRdirect Smart Apps
Support for external payroll vendors
BizMerlin
10.0
HRdirect Smart Apps
Benefit plan administration
BizMerlin
10.0
HRdirect Smart Apps

Leave and Attendance Management

BizMerlin
10.0
HRdirect Smart Apps
1.0
Balance details
BizMerlin
10.0
HRdirect Smart Apps
Annual carry-forward and encashment
BizMerlin
10.0
HRdirect Smart Apps
Approval workflow
BizMerlin
HRdirect Smart Apps
1.0

Employee Self Service

BizMerlin
9.6
HRdirect Smart Apps
10.0
View and generate pay and benefit information
BizMerlin
9.0
HRdirect Smart Apps
10.0
Update personal information
BizMerlin
10.0
HRdirect Smart Apps
10.0
View company policy documentation
BizMerlin
10.0
HRdirect Smart Apps
10.0
Employee recognition
BizMerlin
9.0
HRdirect Smart Apps
View job history
BizMerlin
10.0
HRdirect Smart Apps

HR Reporting

BizMerlin
10.0
HRdirect Smart Apps
1.0
Report builder
BizMerlin
10.0
HRdirect Smart Apps
1.0
Pre-built reports
BizMerlin
10.0
HRdirect Smart Apps
1.0
Ability to combine HR data with external data
BizMerlin
10.0
HRdirect Smart Apps

Onboarding

BizMerlin
10.0
HRdirect Smart Apps
1.0
New hire portal
BizMerlin
10.0
HRdirect Smart Apps
1.0
Manager tracking tools
BizMerlin
10.0
HRdirect Smart Apps
1.0

Performance and Goals

BizMerlin
9.8
HRdirect Smart Apps
Corporate goal setting
BizMerlin
10.0
HRdirect Smart Apps
Individual goal setting
BizMerlin
10.0
HRdirect Smart Apps
Line-of sight-visibility
BizMerlin
9.0
HRdirect Smart Apps
Performance tracking
BizMerlin
10.0
HRdirect Smart Apps

Performance Management

BizMerlin
9.4
HRdirect Smart Apps
Performance plans
BizMerlin
9.0
HRdirect Smart Apps
Performance improvement plans
BizMerlin
9.0
HRdirect Smart Apps
Review status tracking
BizMerlin
9.0
HRdirect Smart Apps
Review reminders
BizMerlin
10.0
HRdirect Smart Apps
Multiple review frequency
BizMerlin
10.0
HRdirect Smart Apps

Succession Planning

BizMerlin
10.0
HRdirect Smart Apps
Create succession plans/pools
BizMerlin
10.0
HRdirect Smart Apps
Candidate ranking
BizMerlin
10.0
HRdirect Smart Apps
Candidate development
BizMerlin
10.0
HRdirect Smart Apps

Recruiting / ATS

BizMerlin
10.0
HRdirect Smart Apps
Job Requisition Management
BizMerlin
10.0
HRdirect Smart Apps
Company Website Posting
BizMerlin
10.0
HRdirect Smart Apps
Publish to Social Media
BizMerlin
10.0
HRdirect Smart Apps
Job Search Site Posting
BizMerlin
10.0
HRdirect Smart Apps
Duplicate Candidate Prevention
BizMerlin
10.0
HRdirect Smart Apps
Applicant Tracking
BizMerlin
10.0
HRdirect Smart Apps
Notifications and Alerts
BizMerlin
10.0
HRdirect Smart Apps

Pros

BizMerlin

  • This software is highly configurable. Very easy to use. Lots of out of box integration.
  • It's got a mobile app and is also cloud based.
  • The goals module is our biggest used module. It also has great features like instant feedback, applicant tracking and onboarding.
Mohit Sareen | TrustRadius Reviewer

HRdirect Smart Apps

  • Initially, you were able to see all activity and drill down for details.
  • It was easy-access for all our employees in the 7 states we operate in.
  • It provided tracking for the managers.
  • Payroll had access to all PTO requests.
Margaret Wood | TrustRadius Reviewer

Cons

BizMerlin

  • Could be improved by adding more advanced HR practices
  • We wish there was more flexibility for integration
Mamta Rana | TrustRadius Reviewer

HRdirect Smart Apps

  • HRdirect performed an upgrade in 2019 and that's where things went awry.
  • You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc.
  • Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current.
  • Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones.
  • The print option was not longer functional.
  • The online help request form was no longer accessible.
Margaret Wood | TrustRadius Reviewer

Likelihood to Renew

BizMerlin

No score
No answers yet
No answers on this topic

HRdirect Smart Apps

HRdirect Smart Apps 1.0
Based on 1 answer
As previously described, there are too many unresolved issues.
Margaret Wood | TrustRadius Reviewer

Support Rating

BizMerlin

No score
No answers yet
No answers on this topic

HRdirect Smart Apps

HRdirect Smart Apps 1.0
Based on 2 answers
Due to the fact that we were patient for more than 6 months with no resolution in sight, we decided to end our relationship with HRdirect for PTO tracking.3/20/2020: We have purchased the Harassment Training Module. Excellent product with great value for the money.
Margaret Wood | TrustRadius Reviewer

Alternatives Considered

BizMerlin

We took the trial of 3 HR software before going with BizMerlinHR. We wanted to have a comprehensive HR solution to cover our Paperless employee records, employee onboarding, PTO, Timesheets and Employee Performance Management. We were not looking for an Applicant Tracking system and Retention management module, but when we saw the functionality and easy use we were completely sold to those modules as well. It was like add-on but the price of everything was more economical than the other software that we were reviewing. Also, they really mean when they say "No setup fees" - because they helped us move all of our legacy data into the new system at no extra charge and helped us integrate with QuickBooks online. They definitely provide the best value of money when comparing the same set of features.
We have been using BizMerlinHR since 2018, and both our HR managers and users are very happy.
Mamta Rana | TrustRadius Reviewer

HRdirect Smart Apps

No answers on this topic

Return on Investment

BizMerlin

  • It's saving us about 40% of what we are spending
Mohit Sareen | TrustRadius Reviewer

HRdirect Smart Apps

  • Initially, HRdirect was proving to be an excellent tool, and we were getting a quick turnaround on small issues. However, the upgrade messed things up on our accessibility, with no resolution in sight.
  • Harassment training module is excellent.
Margaret Wood | TrustRadius Reviewer

Screenshots

Pricing Details

BizMerlin

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

HRdirect Smart Apps

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

BizMerlin
8.0
HRdirect Smart Apps
10.0

Likelihood to Renew

BizMerlin
HRdirect Smart Apps
1.0

Support Rating

BizMerlin
HRdirect Smart Apps
1.0

Add comparison