What users are saying about
39 Ratings
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Score 8.7 out of 100
51 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

BlackBerry Protect (CylancePROTECT)

If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)
Rod Payton | TrustRadius Reviewer

Norton

For a stand-alone business this should do the trick, but if using across multiple clients (multi-tenancy not an option). Default settings within the program will cause performance issues if not tweaked, meaning someone with networking experience may be necessary. Not ideal for MSP's unless they only have a few clients, as the manageability must be done within "the walls" of each company.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

BlackBerry Protect (CylancePROTECT)
8.3
Norton
Anti-Exploit Technology
BlackBerry Protect (CylancePROTECT)
8.2
Norton
Endpoint Detection and Response (EDR)
BlackBerry Protect (CylancePROTECT)
8.5
Norton
Centralized Management
BlackBerry Protect (CylancePROTECT)
8.2
Norton
Hybrid Deployment Support
BlackBerry Protect (CylancePROTECT)
6.7
Norton
Infection Remediation
BlackBerry Protect (CylancePROTECT)
8.9
Norton
Vulnerability Management
BlackBerry Protect (CylancePROTECT)
8.7
Norton
Malware Detection
BlackBerry Protect (CylancePROTECT)
9.1
Norton

Pros

BlackBerry Protect (CylancePROTECT)

  • Fast and Unobtrusive, users hardly notice that Cylance is running on their computer, except when it detects something malicious
  • User interface is simple for end users, and the management interface is streamlined and easy to get started with. The management interface has a quick tutorial that comes up upon first login that explains all the different aspects of how to configure CylanceProtect.
  • Customer support is fantastic - in that if you get stuck or need help understanding a feature/setting, they are quick to respond and help to ensure that your configuration is set as optimal as possible for your scenarios.
Anonymous | TrustRadius Reviewer

Norton

  • Advanced protection against web attacks that take advantage of software vulnerabilities. Stops threats that traditional antivirus techniques do not recognize. Filter unwanted e-mails through professionally robust antispam protection
  • Block phishing websites and authenticate trusted sites. Protects, stores and manages logins and personal information. Prevent hackers from spying and stealing information. Identify unsafe websites in search results.
  • It is one of the most effective antivirus when blocking and removing viruses
  • It helps protect and monitor the home network. Automatically protects the PC when it connects to public wireless networks.
SERGIO CHAVES | TrustRadius Reviewer

Cons

BlackBerry Protect (CylancePROTECT)

  • It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
  • Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.
Anonymous | TrustRadius Reviewer

Norton

  • It uses a lot of RAM which can cause issues in other areas of computer use.
  • If you chose to un-install it can be difficult to get rid of all traces of the program.
  • The initial configuring can be challenging for the average user as the manuals are overwhelming. Better tutorials would be helpful.
Sasha Luse | TrustRadius Reviewer

Likelihood to Renew

BlackBerry Protect (CylancePROTECT)

BlackBerry Protect (CylancePROTECT) 10.0
Based on 1 answer
It's simply been the best product I've used and tested within the past four years.
Eric Rise | TrustRadius Reviewer

Norton

Norton 9.0
Based on 3 answers
Depends on pricing and company size. In case of growing will probably switch to Symantec Endpoint Protection Cloud or Symantec Endpoint Protection.
Anonymous | TrustRadius Reviewer

Usability

BlackBerry Protect (CylancePROTECT)

BlackBerry Protect (CylancePROTECT) 10.0
Based on 1 answer
  1. Great product
  2. Great technology
  3. Great people
  4. Great leader (Stuart McClure)
  5. Great Service
I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.
Shaun van Niekerk, CISSP | TrustRadius Reviewer

Norton

Norton 9.0
Based on 1 answer
Well organised interface.
dhruv gupta | TrustRadius Reviewer

Support Rating

BlackBerry Protect (CylancePROTECT)

BlackBerry Protect (CylancePROTECT) 7.9
Based on 8 answers
I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.
Brandon Engel | TrustRadius Reviewer

Norton

Norton 9.0
Based on 2 answers
Security software with very good features that works in the background.
Price suitable for companies of any size and easy to install and use.
Amberly Crain | TrustRadius Reviewer

Implementation Rating

BlackBerry Protect (CylancePROTECT)

No score
No answers yet
No answers on this topic

Norton

Norton 8.5
Based on 2 answers
Would like a manual or online version that is simple to understand and explains in detail what choices we have and why to make these choices.
Rebecca Neilson | TrustRadius Reviewer

Alternatives Considered

BlackBerry Protect (CylancePROTECT)

Cylance, I believe is the only one that uses the predict and prevent execution of advanced threats and malware at the endpoint. Cylance is by far a superior product.
Anonymous | TrustRadius Reviewer

Norton

Using a hosted model, we know we are always getting the best core cybersecurity, but for the endpoints, we don't need something as complex as FireEye, and we wanted more than Lookout was able to provide. Lookout was terrific, and it came already installed with many of our phones. But we chose to proactively seek out a cyber solution that mapped to our policies.
Jackie Bassett | TrustRadius Reviewer

Return on Investment

BlackBerry Protect (CylancePROTECT)

  • We have the piece of mind that our endpoints are protected.
  • We have more time to work on other projects as we don't have to worry about computers being on to have scheduled scans.
  • Our computers CPU and RAM aren't going to be taken up with big process like typical anti-virus programs do.
Andrew Vawdrey | TrustRadius Reviewer

Norton

  • It has helped prevent any private company information including banking and accounting information from being obtained by hackers. This helps prevent attacks on our accounts which would cause huge issues for our company.
  • It helps keep our computers from crashing due to viruses which would halt any operations on that computer and cause extra hours for our I.T. Department to fix.
Anonymous | TrustRadius Reviewer

Pricing Details

BlackBerry Protect (CylancePROTECT)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Norton

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

BlackBerry Protect (CylancePROTECT)
8.7
Norton
9.0

Likelihood to Renew

BlackBerry Protect (CylancePROTECT)
10.0
Norton
9.0

Usability

BlackBerry Protect (CylancePROTECT)
10.0
Norton
9.0

Support Rating

BlackBerry Protect (CylancePROTECT)
7.9
Norton
9.0

Implementation Rating

BlackBerry Protect (CylancePROTECT)
Norton
8.5

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