What users are saying about
52 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 52 reviews and ratings
60 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 60 reviews and ratings
Feature Set Ratings
Endpoint Security
8.8
BlackBerry Protect (CylancePROTECT)
88%

Norton
Feature Set Not Supported
N/A
BlackBerry Protect (CylancePROTECT) ranks higher in 7/7 features
BlackBerry Protect (CylancePROTECT) ranks higher in 7/7 features
Anti-Exploit Technology
8.8
88%
5 Ratings

N/A
0 Ratings
Endpoint Detection and Response (EDR)
9.7
97%
5 Ratings

N/A
0 Ratings
Centralized Management
8.8
88%
5 Ratings

N/A
0 Ratings
Hybrid Deployment Support
6.3
63%
3 Ratings

N/A
0 Ratings
Infection Remediation
9.8
98%
4 Ratings

N/A
0 Ratings
Vulnerability Management
8.6
86%
3 Ratings

N/A
0 Ratings
Malware Detection
9.8
98%
5 Ratings

N/A
0 Ratings
Attribute Ratings
- BlackBerry Protect (CylancePROTECT) is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability
- Norton is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.8
BlackBerry Protect (CylancePROTECT)
98%
16 Ratings

9.0
Norton
90%
14 Ratings
Likelihood to Renew
10.0
BlackBerry Protect (CylancePROTECT)
100%
1 Rating

9.0
Norton
90%
3 Ratings
Usability
10.0
BlackBerry Protect (CylancePROTECT)
100%
1 Rating

9.0
Norton
90%
1 Rating
Support Rating
7.8
BlackBerry Protect (CylancePROTECT)
78%
8 Ratings

9.0
Norton
90%
3 Ratings
Implementation Rating
BlackBerry Protect (CylancePROTECT)
N/A
0 Ratings

8.5
Norton
85%
4 Ratings
Likelihood to Recommend
BlackBerry Protect (CylancePROTECT)
If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)
Director Of Information Technology
Prosegur Security USASecurity and Investigations, 5001-10,000 employees
Norton
For a stand-alone business this should do the trick, but if using across multiple clients (multi-tenancy not an option). Default settings within the program will cause performance issues if not tweaked, meaning someone with networking experience may be necessary. Not ideal for MSP's unless they only have a few clients, as the manageability must be done within "the walls" of each company.

Verified User
Director in Information Technology
Legal Services Company, 11-50 employeesPros
BlackBerry Protect (CylancePROTECT)
- Fast and Unobtrusive, users hardly notice that Cylance is running on their computer, except when it detects something malicious
- User interface is simple for end users, and the management interface is streamlined and easy to get started with. The management interface has a quick tutorial that comes up upon first login that explains all the different aspects of how to configure CylanceProtect.
- Customer support is fantastic - in that if you get stuck or need help understanding a feature/setting, they are quick to respond and help to ensure that your configuration is set as optimal as possible for your scenarios.

Verified User
Manager in Information Technology
Industrial Automation Company, 51-200 employeesNorton
- Norton works quite quickly and is efficient enough to detect threats
- It is very easy and simple to install and is without any complications and irrelevant inquiries.
- Norton is available at a very reasonable price in the market and is not heavy on pocket.
Coding Traineeship
IT Career SwitchInformation Technology & Services, 11-50 employees
Cons
BlackBerry Protect (CylancePROTECT)
- It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
- Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.

Verified User
Manager in Information Technology
Commercial Real Estate Company, 201-500 employeesNorton
- Poor performance against Spyware and other threats despite claiming to act against them (recognizes very few and eliminates less) It is limited to viruses.
- Regular blocking of incoming scripts (in front of other antivirus)
- Little or almost no compatibility with the Windows XP Firewall, but they are involved.
Commercial & Marketing Manager
CESA - COMPAÑIA ESPAÑOLA DE SISTEMAS AERONÁUTICOS, S.A.Airlines/Aviation, 201-500 employees
Pricing Details
BlackBerry Protect (CylancePROTECT)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Norton
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
BlackBerry Protect (CylancePROTECT)
BlackBerry Protect (CylancePROTECT) 10.0
Based on 1 answer
It's simply been the best product I've used and tested within the past four years.
Network System Administrator
Concordance Healthcare SolutionsMedical Devices, 1001-5000 employees
Norton
Norton 9.0
Based on 3 answers
Depends on pricing and company size. In case of growing will probably switch to Symantec Endpoint Protection Cloud or Symantec Endpoint Protection.

Verified User
Engineer in Information Technology
Financial Services Company, 501-1000 employeesUsability
BlackBerry Protect (CylancePROTECT)
BlackBerry Protect (CylancePROTECT) 10.0
Based on 1 answer
- Great product
- Great technology
- Great people
- Great leader (Stuart McClure)
- Great Service
Head of ICT
Dartford & Gravesham NHS TrustHospital & Health Care, 1001-5000 employees
Norton
Norton 9.0
Based on 1 answer
Well organised interface.
Sales Executive
Darts IT Networks Pvt. Ltd.Computer Networking, 51-200 employees
Support Rating
BlackBerry Protect (CylancePROTECT)
BlackBerry Protect (CylancePROTECT) 7.8
Based on 8 answers
I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.
Senior System Analyst
ProgenityBiotechnology, 501-1000 employees
Norton
Norton 9.0
Based on 3 answers
Security software with very good features that works in the background.
Price suitable for companies of any size and easy to install and use.
Project Manager
Procter & GambleConsumer Goods, 10,001+ employees
Implementation Rating
BlackBerry Protect (CylancePROTECT)
No score
No answers yet
No answers on this topic
Norton
Norton 8.5
Based on 4 answers
Would like a manual or online version that is simple to understand and explains in detail what choices we have and why to make these choices.
CEO
Neilson Bookkeeping & Tax Services Inc.Accounting, 1-10 employees
Alternatives Considered
BlackBerry Protect (CylancePROTECT)
Cylance, I believe is the only one that uses the predict and prevent execution of advanced threats and malware at the endpoint. Cylance is by far a superior product.

Verified User
Employee in Sales
Computer & Network Security Company, 51-200 employeesNorton
Using a hosted model, we know we are always getting the best core cybersecurity, but for the endpoints, we don't need something as complex as FireEye, and we wanted more than Lookout was able to provide. Lookout was terrific, and it came already installed with many of our phones. But we chose to proactively seek out a cyber solution that mapped to our policies.
NEJM Insights Council
NEJM GroupHospital & Health Care, 11-50 employees
Return on Investment
BlackBerry Protect (CylancePROTECT)
- We have the piece of mind that our endpoints are protected.
- We have more time to work on other projects as we don't have to worry about computers being on to have scheduled scans.
- Our computers CPU and RAM aren't going to be taken up with big process like typical anti-virus programs do.
IT Helpdesk Technician
BambooHRComputer Software, 201-500 employees
Norton
- It allows our tech staff to manage all our devices from one online account.
- It has allowed us to get rid of issues with malware in both detection and removal with minimal lag.
- It protects our customers while making their online purchases and helps them to know that we are a safe company to do business with.
Eco Advisor
Green Building SupplyBuilding Materials, 11-50 employees