What users are saying about
39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 39 reviews and ratings
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 51 reviews and ratings
Likelihood to Recommend
BlackBerry Protect (CylancePROTECT)
If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)
Director Of Information Technology
Prosegur Security USASecurity and Investigations, 5001-10,000 employees
Norton
For a stand-alone business this should do the trick, but if using across multiple clients (multi-tenancy not an option). Default settings within the program will cause performance issues if not tweaked, meaning someone with networking experience may be necessary. Not ideal for MSP's unless they only have a few clients, as the manageability must be done within "the walls" of each company.

Verified User
Director in Information Technology
Legal Services Company, 11-50 employeesFeature Rating Comparison
Endpoint Security
BlackBerry Protect (CylancePROTECT)
8.3
Norton
—
Anti-Exploit Technology
BlackBerry Protect (CylancePROTECT)
8.2
Norton
—
Endpoint Detection and Response (EDR)
BlackBerry Protect (CylancePROTECT)
8.5
Norton
—
Centralized Management
BlackBerry Protect (CylancePROTECT)
8.2
Norton
—
Hybrid Deployment Support
BlackBerry Protect (CylancePROTECT)
6.7
Norton
—
Infection Remediation
BlackBerry Protect (CylancePROTECT)
8.9
Norton
—
Vulnerability Management
BlackBerry Protect (CylancePROTECT)
8.7
Norton
—
Malware Detection
BlackBerry Protect (CylancePROTECT)
9.1
Norton
—
Pros
BlackBerry Protect (CylancePROTECT)
- Fast and Unobtrusive, users hardly notice that Cylance is running on their computer, except when it detects something malicious
- User interface is simple for end users, and the management interface is streamlined and easy to get started with. The management interface has a quick tutorial that comes up upon first login that explains all the different aspects of how to configure CylanceProtect.
- Customer support is fantastic - in that if you get stuck or need help understanding a feature/setting, they are quick to respond and help to ensure that your configuration is set as optimal as possible for your scenarios.

Verified User
Manager in Information Technology
Industrial Automation Company, 51-200 employeesNorton
- Advanced protection against web attacks that take advantage of software vulnerabilities. Stops threats that traditional antivirus techniques do not recognize. Filter unwanted e-mails through professionally robust antispam protection
- Block phishing websites and authenticate trusted sites. Protects, stores and manages logins and personal information. Prevent hackers from spying and stealing information. Identify unsafe websites in search results.
- It is one of the most effective antivirus when blocking and removing viruses
- It helps protect and monitor the home network. Automatically protects the PC when it connects to public wireless networks.
Commercial & Marketing Manager
CESA - COMPAÑIA ESPAÑOLA DE SISTEMAS AERONÁUTICOS, S.A.Airlines/Aviation, 201-500 employees
Cons
BlackBerry Protect (CylancePROTECT)
- It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
- Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.

Verified User
Manager in Information Technology
Commercial Real Estate Company, 201-500 employeesNorton
- It uses a lot of RAM which can cause issues in other areas of computer use.
- If you chose to un-install it can be difficult to get rid of all traces of the program.
- The initial configuring can be challenging for the average user as the manuals are overwhelming. Better tutorials would be helpful.
Eco Advisor
Green Building SupplyBuilding Materials, 11-50 employees
Likelihood to Renew
BlackBerry Protect (CylancePROTECT)
BlackBerry Protect (CylancePROTECT) 10.0
Based on 1 answer
It's simply been the best product I've used and tested within the past four years.
Network System Administrator
Concordance Healthcare SolutionsMedical Devices, 1001-5000 employees
Norton
Norton 9.0
Based on 3 answers
Depends on pricing and company size. In case of growing will probably switch to Symantec Endpoint Protection Cloud or Symantec Endpoint Protection.

Verified User
Engineer in Information Technology
Financial Services Company, 501-1000 employeesUsability
BlackBerry Protect (CylancePROTECT)
BlackBerry Protect (CylancePROTECT) 10.0
Based on 1 answer
- Great product
- Great technology
- Great people
- Great leader (Stuart McClure)
- Great Service
Head of ICT
Dartford & Gravesham NHS TrustHospital & Health Care, 1001-5000 employees
Norton
Norton 9.0
Based on 1 answer
Well organised interface.
Sales Executive
Darts IT Networks Pvt. Ltd.Computer Networking, 51-200 employees
Support Rating
BlackBerry Protect (CylancePROTECT)
BlackBerry Protect (CylancePROTECT) 7.9
Based on 8 answers
I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.
Senior System Analyst
ProgenityBiotechnology, 501-1000 employees
Norton
Norton 9.0
Based on 2 answers
Security software with very good features that works in the background.
Price suitable for companies of any size and easy to install and use.
Project Manager
Procter & GambleConsumer Goods, 10,001+ employees
Implementation Rating
BlackBerry Protect (CylancePROTECT)
No score
No answers yet
No answers on this topic
Norton
Norton 8.5
Based on 2 answers
Would like a manual or online version that is simple to understand and explains in detail what choices we have and why to make these choices.
CEO
Neilson Bookkeeping & Tax Services Inc.Accounting, 1-10 employees
Alternatives Considered
BlackBerry Protect (CylancePROTECT)
Cylance, I believe is the only one that uses the predict and prevent execution of advanced threats and malware at the endpoint. Cylance is by far a superior product.

Verified User
Employee in Sales
Computer & Network Security Company, 51-200 employeesNorton
Using a hosted model, we know we are always getting the best core cybersecurity, but for the endpoints, we don't need something as complex as FireEye, and we wanted more than Lookout was able to provide. Lookout was terrific, and it came already installed with many of our phones. But we chose to proactively seek out a cyber solution that mapped to our policies.
NEJM Insights Council
NEJM GroupHospital & Health Care, 11-50 employees
Return on Investment
BlackBerry Protect (CylancePROTECT)
- We have the piece of mind that our endpoints are protected.
- We have more time to work on other projects as we don't have to worry about computers being on to have scheduled scans.
- Our computers CPU and RAM aren't going to be taken up with big process like typical anti-virus programs do.
IT Helpdesk Technician
BambooHRComputer Software, 201-500 employees
Norton
- It has helped prevent any private company information including banking and accounting information from being obtained by hackers. This helps prevent attacks on our accounts which would cause huge issues for our company.
- It helps keep our computers from crashing due to viruses which would halt any operations on that computer and cause extra hours for our I.T. Department to fix.

Verified User
Account Manager in Finance and Accounting
Apparel & Fashion Company, 11-50 employeesPricing Details
BlackBerry Protect (CylancePROTECT)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Norton
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No