What users are saying about
52 Ratings
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Score 8.5 out of 100
60 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Endpoint Security

    8.8

    BlackBerry Protect (CylancePROTECT)

    88%

    Norton

    Feature Set Not Supported
    N/A
    BlackBerry Protect (CylancePROTECT) ranks higher in 7/7 features

    Anti-Exploit Technology

    8.8
    88%
    5 Ratings
    N/A
    0 Ratings

    Endpoint Detection and Response (EDR)

    9.7
    97%
    5 Ratings
    N/A
    0 Ratings

    Centralized Management

    8.8
    88%
    5 Ratings
    N/A
    0 Ratings

    Hybrid Deployment Support

    6.3
    63%
    3 Ratings
    N/A
    0 Ratings

    Infection Remediation

    9.8
    98%
    4 Ratings
    N/A
    0 Ratings

    Vulnerability Management

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Malware Detection

    9.8
    98%
    5 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • BlackBerry Protect (CylancePROTECT) is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability
    • Norton is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.8

    BlackBerry Protect (CylancePROTECT)

    98%
    16 Ratings
    9.0

    Norton

    90%
    14 Ratings

    Likelihood to Renew

    10.0

    BlackBerry Protect (CylancePROTECT)

    100%
    1 Rating
    9.0

    Norton

    90%
    3 Ratings

    Usability

    10.0

    BlackBerry Protect (CylancePROTECT)

    100%
    1 Rating
    9.0

    Norton

    90%
    1 Rating

    Support Rating

    7.8

    BlackBerry Protect (CylancePROTECT)

    78%
    8 Ratings
    9.0

    Norton

    90%
    3 Ratings

    Implementation Rating

    BlackBerry Protect (CylancePROTECT)

    N/A
    0 Ratings
    8.5

    Norton

    85%
    4 Ratings

    Likelihood to Recommend

    BlackBerry Protect (CylancePROTECT)

    If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)
    Rod Payton | TrustRadius Reviewer

    Norton

    For a stand-alone business this should do the trick, but if using across multiple clients (multi-tenancy not an option). Default settings within the program will cause performance issues if not tweaked, meaning someone with networking experience may be necessary. Not ideal for MSP's unless they only have a few clients, as the manageability must be done within "the walls" of each company.
    Anonymous | TrustRadius Reviewer

    Pros

    BlackBerry Protect (CylancePROTECT)

    • Fast and Unobtrusive, users hardly notice that Cylance is running on their computer, except when it detects something malicious
    • User interface is simple for end users, and the management interface is streamlined and easy to get started with. The management interface has a quick tutorial that comes up upon first login that explains all the different aspects of how to configure CylanceProtect.
    • Customer support is fantastic - in that if you get stuck or need help understanding a feature/setting, they are quick to respond and help to ensure that your configuration is set as optimal as possible for your scenarios.
    Anonymous | TrustRadius Reviewer

    Norton

    • Norton works quite quickly and is efficient enough to detect threats
    • It is very easy and simple to install and is without any complications and irrelevant inquiries.
    • Norton is available at a very reasonable price in the market and is not heavy on pocket.
    John Danniel | TrustRadius Reviewer

    Cons

    BlackBerry Protect (CylancePROTECT)

    • It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
    • Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.
    Anonymous | TrustRadius Reviewer

    Norton

    • Poor performance against Spyware and other threats despite claiming to act against them (recognizes very few and eliminates less) It is limited to viruses.
    • Regular blocking of incoming scripts (in front of other antivirus)
    • Little or almost no compatibility with the Windows XP Firewall, but they are involved.
    SERGIO CHAVES | TrustRadius Reviewer

    Pricing Details

    BlackBerry Protect (CylancePROTECT)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Norton

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    BlackBerry Protect (CylancePROTECT)

    BlackBerry Protect (CylancePROTECT) 10.0
    Based on 1 answer
    It's simply been the best product I've used and tested within the past four years.
    Eric Rise | TrustRadius Reviewer

    Norton

    Norton 9.0
    Based on 3 answers
    Depends on pricing and company size. In case of growing will probably switch to Symantec Endpoint Protection Cloud or Symantec Endpoint Protection.
    Anonymous | TrustRadius Reviewer

    Usability

    BlackBerry Protect (CylancePROTECT)

    BlackBerry Protect (CylancePROTECT) 10.0
    Based on 1 answer
    1. Great product
    2. Great technology
    3. Great people
    4. Great leader (Stuart McClure)
    5. Great Service
    I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.
    Shaun van Niekerk, CISSP | TrustRadius Reviewer

    Norton

    Norton 9.0
    Based on 1 answer
    Well organised interface.
    dhruv gupta | TrustRadius Reviewer

    Support Rating

    BlackBerry Protect (CylancePROTECT)

    BlackBerry Protect (CylancePROTECT) 7.8
    Based on 8 answers
    I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.
    Brandon Engel | TrustRadius Reviewer

    Norton

    Norton 9.0
    Based on 3 answers
    Security software with very good features that works in the background.
    Price suitable for companies of any size and easy to install and use.
    Amberly Crain | TrustRadius Reviewer

    Implementation Rating

    BlackBerry Protect (CylancePROTECT)

    No score
    No answers yet
    No answers on this topic

    Norton

    Norton 8.5
    Based on 4 answers
    Would like a manual or online version that is simple to understand and explains in detail what choices we have and why to make these choices.
    Rebecca Neilson | TrustRadius Reviewer

    Alternatives Considered

    BlackBerry Protect (CylancePROTECT)

    Cylance, I believe is the only one that uses the predict and prevent execution of advanced threats and malware at the endpoint. Cylance is by far a superior product.
    Anonymous | TrustRadius Reviewer

    Norton

    Using a hosted model, we know we are always getting the best core cybersecurity, but for the endpoints, we don't need something as complex as FireEye, and we wanted more than Lookout was able to provide. Lookout was terrific, and it came already installed with many of our phones. But we chose to proactively seek out a cyber solution that mapped to our policies.
    Jackie Bassett | TrustRadius Reviewer

    Return on Investment

    BlackBerry Protect (CylancePROTECT)

    • We have the piece of mind that our endpoints are protected.
    • We have more time to work on other projects as we don't have to worry about computers being on to have scheduled scans.
    • Our computers CPU and RAM aren't going to be taken up with big process like typical anti-virus programs do.
    Andrew Vawdrey | TrustRadius Reviewer

    Norton

    • It allows our tech staff to manage all our devices from one online account.
    • It has allowed us to get rid of issues with malware in both detection and removal with minimal lag.
    • It protects our customers while making their online purchases and helps them to know that we are a safe company to do business with.
    Sasha Luse | TrustRadius Reviewer

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