BMC Helix ITSM (Remedy) vs. Cherwell Asset Management (discontinued)
BMC Helix ITSM (Remedy) vs. Cherwell Asset Management (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix ITSM (Remedy) | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A | |
Cherwell Asset Management (discontinued) | N/A | Cherwell Asset Management was a software asset management offering from Cherwell Software in Colorado Springs, based on technology acquired with the company Express Metrix in August, 2014. Cherwell was acquired by Ivanti, and the application is no longer available. | N/A |
BMC Helix ITSM (Remedy) | Cherwell Asset Management (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix ITSM (Remedy) | Cherwell Asset Management (discontinued) | |
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Top Pros |
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Top Cons |
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BMC Helix ITSM (Remedy) | Cherwell Asset Management (discontinued) | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix ITSM (Remedy) | Cherwell Asset Management (discontinued) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | No answers on this topic |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Freshservice Score 8.7 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Freshservice Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix ITSM (Remedy) | Cherwell Asset Management (discontinued) | |
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Likelihood to Recommend | 7.3 (50 ratings) | 7.0 (2 ratings) |
Likelihood to Renew | 9.0 (6 ratings) | - (0 ratings) |
Usability | 6.5 (3 ratings) | - (0 ratings) |
Support Rating | 8.1 (9 ratings) | 8.2 (1 ratings) |
Implementation Rating | 6.6 (2 ratings) | - (0 ratings) |
Configurability | 5.0 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
BMC Helix ITSM (Remedy) | Cherwell Asset Management (discontinued) | |
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Likelihood to Recommend | BMC Software Inc. | Discontinued Products |
Pros | BMC Software Inc. | Discontinued Products |
Cons | BMC Software Inc. | Discontinued Products |
Likelihood to Renew | BMC Software Inc. | Discontinued Products No answers on this topic |
Usability | BMC Software Inc. | Discontinued Products No answers on this topic |
Support Rating | BMC Software Inc. | Discontinued Products |
Implementation Rating | BMC Software Inc. | Discontinued Products No answers on this topic |
Alternatives Considered | BMC Software Inc. | Discontinued Products |
Scalability | BMC Software Inc. | Discontinued Products No answers on this topic |
Return on Investment | BMC Software Inc. | Discontinued Products |
ScreenShots |