Bonterra Guided Fundraising vs. DonorDock

Specifically, the customer service is one of the best of any online service we have used. The staff is respectful and speedy, and I have never had any occasion to be disappointed in their help. The silent auction tool we have used for the past two online silent auctions has been excellent. We are about to use the new service. I've been working on setting it up, and so far, so good. We would really like to track our volunteers in Network for Good somehow. Not to do recruitment or volunteer forms, as we don't use public recruitment of volunteers for our use. However, volunteer hours are very important as we do fundraising and grantwriting, as they show our excellent relationship with the community. I'd like to be able to track the volunteer hours... especially if they are also donors. I sure would appreciate a REAL text-to-give, where it's not 10 numbers to text-to-give but just 6 or so. We have tried using this and the feedback we have gotten is "This isn't so easy." To be able to say: "Text MITTENS to 123456" is a lot cleaner than "Text MITTENS to 888-888-8888." Granted this is a small thing, but this is what people ask about.

Incentivized

DonorDock is probably the best nonprofit CRM for small to medium sized nonprofits, when you consider features, use-ability, and value. For most organizations, it’s going to have everything you need to get the job done. For very large organizations ($4 million raised through fundraising annually), or those where money is no object, and they want something 100% custom-built, it is not the best choice.

• Top-notch customer service! The Network For Good team is responsive, genuinely courteous, and knowledgeable about the product.
• Communication options are available for all donor preferences, from good old-fashioned direct mail to email, text, and video. And all are easy to use!
• Creating forms for surveys and other data capturing is very easy, as is construction of reports on donors and donations for management use.
• Love the format options and drag-and-drop functionality -- including embedding videos -- for newsletters and email engagements.

Incentivized

• Ease of Use
• Donor Profiles
• Email to Lists
• Integrated Communication System

• Individual contact listing being required before the company or business causes some business to be dropped if the individual leaves the business
• when you have a donor who donated both as a business and as an individual sometimes one or the other does not come up in the listing when you search for an amount for the year
• FaceBook donations being identified by at least who did the fundraiser, not the donors. I do a birthday fundraiser every year for Caring Carroll and there is no indication that it came from me. The money comes in but we do not know where it came from who held the fundraiser.
• The fact that the FaceBook donations go into our Network for Good database before we even have the money is confusing.

• Does not include e-commerce functionality
• Does not include built in auction tools, but they can be integrated

We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.

Incentivized

It's very easy to use and customizable.

Incentivized

Bonterra customer service is slow and terrible. They take forever to address the actual issue, constantly making incorrect assumptions about the issue. I have spent more than 45 minutes on hold, just to speak with a customer service representative when the chat function was unable to provide assistance with my issue.

Incentivized

NFG is great and the process was smooth. thank you.

Incentivized

For us, Bonterra Guided Fundraising offered the best overall bang for the buck. There were cheaper options that didn't over the features we needed and more expensive options that we felt didn't offer features as good as the ones we were seeing at Bonterra. For an overall option that did more of what we wanted to do, Bonterra was the best choice for us.

DonorDock is a better fit for financially challenged nonprofits that are still looking for a powerful tool.

• We signed up with Network for Good in the fall of 2022 & had a last minute end of year giving campaign using videos we made in Network for Good & emailing them. We also used giving pages & listed a variety of giving amounts that a donor could select.
• We experienced at least a 20% increase in giving.
• Increase in our communication with donors because there are tools in Network for Good that make it easy.
• Our organization looks more professional with the giving pages & it accommodates ways to give.

• Better donor retention
• More new donors through better donor tracking
• Increase in our monthly donors
• Increase in gift amounts through better donor relationships