Bird vs. Bookafy

MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.

Incentivized

In my experience, Bookafy has pretty much the same features as the other well-known scheduling apps. In terms of functionality, the two obstacles I experience were setting up a hidden (not shown on the main booking page) meeting for special bonus calls you don't want anyone to have access to. Yes, you can set up a paid meeting and give someone a coupon to access it free but that seems like an extra unnecessary step. The other limitation was how ugly it looks to embed meetings on a website. The scheduler looks fine inside Bookafy, but when embedded, it doesn't flow as well. For everything else, it works well. If you want to sync the scheduler with email marketing systems, most of the integrations work through Zapier so that can be an additional cost. Bookafy focuses on the meeting schedules.

Incentivized

• Call reminders and follow up incl reviews
• Easy for the client to access the call without needing to download software
• Customizable branding

Incentivized

• Easy to embed the appointment form to websites
• You can show off professionalism while booking meetings
• You can sync the appointments with Google Calendar
• Easy to use interface, so you don't waste time trying to figure out things around.

Incentivized

• SMS authentication is pricey (like other players)
• Lack dedicated SMS phone numbers for Brazil

Incentivized

• Lack of calendar customization.
• Tracking data.
• Configuration is confusing.

Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.

Incentivized

Bookafy is more advanced and has more features that I need comparing to these other brands. Calendly is very basic while Bookfy offers more robust features.

Incentivized

• Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
• Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
• Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.

Incentivized

• Saves a lot of time
• Streamlines the process
• Eliminates unnecessary back and forth calling and emailing

Incentivized