What users are saying about
1 Rating
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Score 9 out of 100
157 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Brandle

Brandle is great for any company that doesn't get a lot of exposure. You are able to use this software as a tool in order to expand your sights on the internet. People are more easily able to access social media, websites, and apps. It also is great to use in scenarios where you want to put your company out there and be more visible to others. It may be less appropriate when companies already have a lot of exposure. It would really just be better for statistical purposes at that point.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

In my perspective, I would say Sprinklr Modern Sales &
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.
Tahseen Fatima | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Brandle
8.3
Sprinklr Modern Sales & Engagement
7.7
Boolean keyword searches
Brandle
8.0
Sprinklr Modern Sales & Engagement
7.4
Filtering out noise/spam
Brandle
10.0
Sprinklr Modern Sales & Engagement
7.5
Sentiment analysis
Brandle
9.0
Sprinklr Modern Sales & Engagement
6.8
Broad channel coverage
Brandle
6.0
Sprinklr Modern Sales & Engagement
8.9

Publishing

Brandle
9.0
Sprinklr Modern Sales & Engagement
7.8
Audience targeting
Brandle
10.0
Sprinklr Modern Sales & Engagement
7.4
Content optimization
Brandle
9.0
Sprinklr Modern Sales & Engagement
7.8
Workflow management
Brandle
8.0
Sprinklr Modern Sales & Engagement
8.1
Content planning and scheduling
Brandle
Sprinklr Modern Sales & Engagement
7.7

Engagement

Brandle
8.7
Sprinklr Modern Sales & Engagement
8.1
Automated routing and prioritization
Brandle
9.0
Sprinklr Modern Sales & Engagement
8.4
Customer interaction histories
Brandle
8.0
Sprinklr Modern Sales & Engagement
7.7
Bulk actions
Brandle
9.0
Sprinklr Modern Sales & Engagement
8.2

Marketing

Brandle
9.3
Sprinklr Modern Sales & Engagement
8.7
Lead generation
Brandle
9.0
Sprinklr Modern Sales & Engagement
8.1
Content marketing
Brandle
9.0
Sprinklr Modern Sales & Engagement
8.9
Paid media management
Brandle
9.0
Sprinklr Modern Sales & Engagement
8.8
Campaigns and promotions
Brandle
10.0
Sprinklr Modern Sales & Engagement
8.8

Channel coverage/integration

Brandle
10.0
Sprinklr Modern Sales & Engagement
8.9
Twitter
Brandle
10.0
Sprinklr Modern Sales & Engagement
8.7
Facebook
Brandle
10.0
Sprinklr Modern Sales & Engagement
9.0
LinkedIn
Brandle
10.0
Sprinklr Modern Sales & Engagement
9.1
Google+
Brandle
10.0
Sprinklr Modern Sales & Engagement
8.7
Instagram
Brandle
10.0
Sprinklr Modern Sales & Engagement
8.6
Pinterest
Brandle
10.0
Sprinklr Modern Sales & Engagement
9.2
YouTube
Brandle
10.0
Sprinklr Modern Sales & Engagement
9.1

Reporting/analytics

Brandle
8.7
Sprinklr Modern Sales & Engagement
8.3
Campaign success analytics
Brandle
8.0
Sprinklr Modern Sales & Engagement
8.8
Real-time tracking
Brandle
9.0
Sprinklr Modern Sales & Engagement
8.2
Competitor analysis
Brandle
9.0
Sprinklr Modern Sales & Engagement
8.0

Account management

Brandle
9.0
Sprinklr Modern Sales & Engagement
8.0
Role-based user permissions & privileges
Brandle
9.0
Sprinklr Modern Sales & Engagement
8.1
Mobile access
Brandle
9.0
Sprinklr Modern Sales & Engagement
8.0

Pros

Brandle

  • Helping to govern what we do for our social media presence.
  • Keeps track of ratings and viewing of our social media, websites, and apps.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
Anonymous | TrustRadius Reviewer

Cons

Brandle

  • Sometimes it can glitch on you.
  • There aren't many templates.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Romain Vezirian | TrustRadius Reviewer

Likelihood to Renew

Brandle

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Brandle

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Brandle

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Brandle

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Brandle

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 49 answers
Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
Anonymous | TrustRadius Reviewer

In-Person Training

Brandle

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Brandle

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Brandle

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Brandle

Brandle stacks up against other apps and software because it offers many different options. You can choose between different packages and you are able to keep track of the status of your social media websites. Brandle is able to help promote your brand in a multitude of ways and places which is why it stacks up against other brand making apps and software.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
Anonymous | TrustRadius Reviewer

Scalability

Brandle

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Brandle

  • It has enabled more traffic to come across our website.
  • It has brought more follows to our social media.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
Rebecca Ruck | TrustRadius Reviewer

Pricing Details

Brandle

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Brandle
9.0
Sprinklr Modern Sales & Engagement
8.5

Likelihood to Renew

Brandle
Sprinklr Modern Sales & Engagement
8.5

Usability

Brandle
Sprinklr Modern Sales & Engagement
8.0

Reliability and Availability

Brandle
Sprinklr Modern Sales & Engagement
9.1

Performance

Brandle
Sprinklr Modern Sales & Engagement
8.2

Support Rating

Brandle
Sprinklr Modern Sales & Engagement
8.4

In-Person Training

Brandle
Sprinklr Modern Sales & Engagement
7.0

Online Training

Brandle
Sprinklr Modern Sales & Engagement
8.4

Implementation Rating

Brandle
Sprinklr Modern Sales & Engagement
9.0

Scalability

Brandle
Sprinklr Modern Sales & Engagement
8.2

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