Brandle vs. Sprinklr Social Engagement & Sales

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Brandle
Score 9.0 out of 10
N/A
Brandle is a social media management platform focused on governance, compliance and minimizing the brand risks involved in social media.N/A
Sprinklr Social Engagement & Sales
Score 8.5 out of 10
N/A
Sprinklr Modern Sales & Engagement helps users listen to, triage, engage and analyze conversations across modern channels. It helps mid-large organizations to convert social into a revenue driver and reduce churn by proactively engaging more customers. Sprinklr helps teams across departments and regions collaborate seamlessly for content creation, publishing, customer engagement, research and reporting while maintaining enterprise level governance to prevent any brand crisis. Modern Sales &…N/A
Pricing
BrandleSprinklr Social Engagement & Sales
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BrandleSprinklr Social Engagement & Sales
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BrandleSprinklr Social Engagement & Sales
Top Pros
Top Cons

No answers on this topic

Features
BrandleSprinklr Social Engagement & Sales
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Brandle
8.3
1 Ratings
Sprinklr Social Engagement & Sales
8.2
49 Ratings
Boolean keyword searches8.01 Ratings8.242 Ratings
Filtering out noise/spam10.01 Ratings8.045 Ratings
Sentiment analysis9.01 Ratings7.546 Ratings
Broad channel coverage6.01 Ratings9.245 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
Brandle
9.0
1 Ratings
Sprinklr Social Engagement & Sales
8.2
50 Ratings
Audience targeting10.01 Ratings7.742 Ratings
Content optimization9.01 Ratings8.140 Ratings
Workflow management8.01 Ratings8.644 Ratings
Content planning and scheduling00 Ratings8.447 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Brandle
8.7
1 Ratings
Sprinklr Social Engagement & Sales
8.3
48 Ratings
Automated routing and prioritization9.01 Ratings8.742 Ratings
Customer interaction histories8.01 Ratings8.047 Ratings
Bulk actions9.01 Ratings8.344 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Brandle
9.3
1 Ratings
Sprinklr Social Engagement & Sales
8.8
42 Ratings
Lead generation9.01 Ratings8.329 Ratings
Content marketing9.01 Ratings9.135 Ratings
Paid media management9.01 Ratings8.930 Ratings
Campaigns and promotions10.01 Ratings8.936 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Brandle
10.0
1 Ratings
Sprinklr Social Engagement & Sales
9.3
52 Ratings
Twitter10.01 Ratings9.050 Ratings
Facebook10.01 Ratings9.150 Ratings
LinkedIn10.01 Ratings9.437 Ratings
Google+10.01 Ratings9.325 Ratings
Instagram10.01 Ratings9.249 Ratings
Pinterest10.01 Ratings9.626 Ratings
YouTube10.01 Ratings9.235 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Brandle
8.7
1 Ratings
Sprinklr Social Engagement & Sales
8.4
51 Ratings
Campaign success analytics8.01 Ratings8.848 Ratings
Real-time tracking9.01 Ratings8.450 Ratings
Competitor analysis9.01 Ratings8.234 Ratings
Account management
Comparison of Account management features of Product A and Product B
Brandle
9.0
1 Ratings
Sprinklr Social Engagement & Sales
8.4
49 Ratings
Role-based user permissions & privileges9.01 Ratings8.548 Ratings
Mobile access9.01 Ratings8.342 Ratings
User Ratings
BrandleSprinklr Social Engagement & Sales
Likelihood to Recommend
9.0
(1 ratings)
8.7
(77 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(28 ratings)
Usability
-
(0 ratings)
8.0
(6 ratings)
Availability
-
(0 ratings)
9.1
(10 ratings)
Performance
-
(0 ratings)
8.2
(8 ratings)
Support Rating
-
(0 ratings)
9.1
(51 ratings)
In-Person Training
-
(0 ratings)
7.0
(2 ratings)
Online Training
-
(0 ratings)
8.4
(3 ratings)
Implementation Rating
-
(0 ratings)
9.0
(10 ratings)
Product Scalability
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
BrandleSprinklr Social Engagement & Sales
Likelihood to Recommend
Brandle
Brandle is great for any company that doesn't get a lot of exposure. You are able to use this software as a tool in order to expand your sights on the internet. People are more easily able to access social media, websites, and apps. It also is great to use in scenarios where you want to put your company out there and be more visible to others. It may be less appropriate when companies already have a lot of exposure. It would really just be better for statistical purposes at that point.
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Sprinklr
In my perspective, I would say Sprinklr Modern Sales &
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.
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Pros
Brandle
  • Helping to govern what we do for our social media presence.
  • Keeps track of ratings and viewing of our social media, websites, and apps.
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Sprinklr
  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
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Cons
Brandle
  • Sometimes it can glitch on you.
  • There aren't many templates.
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Sprinklr
  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
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Likelihood to Renew
Brandle
No answers on this topic
Sprinklr
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
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Usability
Brandle
No answers on this topic
Sprinklr
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
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Reliability and Availability
Brandle
No answers on this topic
Sprinklr
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
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Performance
Brandle
No answers on this topic
Sprinklr
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
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Support Rating
Brandle
No answers on this topic
Sprinklr
Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
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In-Person Training
Brandle
No answers on this topic
Sprinklr
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
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Online Training
Brandle
No answers on this topic
Sprinklr
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
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Implementation Rating
Brandle
No answers on this topic
Sprinklr
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
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Alternatives Considered
Brandle
Brandle stacks up against other apps and software because it offers many different options. You can choose between different packages and you are able to keep track of the status of your social media websites. Brandle is able to help promote your brand in a multitude of ways and places which is why it stacks up against other brand making apps and software.
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Sprinklr
As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
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Scalability
Brandle
No answers on this topic
Sprinklr
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
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Return on Investment
Brandle
  • It has enabled more traffic to come across our website.
  • It has brought more follows to our social media.
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Sprinklr
  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
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