What users are saying about
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Likelihood to Recommend

Bridge

Bridge is suited for scenarios where you need ppl to complete steps in order or test that they received the correct amount of knowledge after watching a video. I do think Bridge is less appropriate for companies that use it in external training scenarios as there is some key functionality missing. We gotten very good at brainstorming and finding solutions/ways to get Bridge to work the way that we need it to
Kelsey DeBruin | TrustRadius Reviewer

Stella Connect, by Medallia

The survey sent is customer-friendly, vibrant, simple, and easy to understand. The survey itself is comprised of simple question(s) with straightforward answer options for customers to make their selections. Creating the survey is a straightforward process for us to prepare and implement. Making updates or changes is just as easy.
Alyson Sherlock | TrustRadius Reviewer

Feature Rating Comparison

Learning Management

Bridge
7.1
Stella Connect, by Medallia
Course authoring
Bridge
7.1
Stella Connect, by Medallia
Course catalog or library
Bridge
8.2
Stella Connect, by Medallia
Player/Portal
Bridge
9.0
Stella Connect, by Medallia
Learning content
Bridge
7.4
Stella Connect, by Medallia
Mobile friendly
Bridge
5.8
Stella Connect, by Medallia
Progress tracking & certifications
Bridge
9.0
Stella Connect, by Medallia
Assignments
Bridge
6.4
Stella Connect, by Medallia
Compliance management
Bridge
4.0
Stella Connect, by Medallia
Learning administration
Bridge
9.1
Stella Connect, by Medallia
Learning reporting & analytics
Bridge
7.3
Stella Connect, by Medallia
Social learning
Bridge
5.4
Stella Connect, by Medallia

Pros

Bridge

  • Bridge is designed for the user so it is intuitive and easy to use.
  • Bridge includes an authoring tool so building custom content is fast and easy.
  • Bridge does a good job of providing user information for managers. Managers can quickly and easily see how many courses their reports are enrolled in and if anyone is overdue on required courses.
  • Bridge is also built with learning science in mind. There are multiple options for assessments, including an option for verified tasks to be completed to demonstrate proficiency.
Bronson Pasko | TrustRadius Reviewer

Stella Connect, by Medallia

  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
Joelle Waksman | TrustRadius Reviewer

Cons

Bridge

  • Bridge could improve their categorization feature for trainings; folders would be great!
  • I'd like to see more ways to add content in the Bridge native environment in the future. Being able to create tables, infographics, and other training materials right in the system would be a great time saver.
Emily Stokes | TrustRadius Reviewer

Stella Connect, by Medallia

  • Ability to create and send out different surveys triggered by different customer touchpoints
  • Ability to create surveys that aren't focused solely on agent performance
  • Ability to break down and search the data based on different customer attributes, such as profession or state
Alyson Sherlock | TrustRadius Reviewer

Likelihood to Renew

Bridge

Bridge 8.8
Based on 2 answers
It has been very useful to our organization in getting compliance training complete. We have a 24/7/365 organization with some folks only working 2 days a week during the summer only, many work full-time jobs elsewhere and can't make weekday programs and facilities don't have to alter schedules to get mass numbers of people through training like you have to do with live training..
Glenna Stricklett | TrustRadius Reviewer

Stella Connect, by Medallia

No score
No answers yet
No answers on this topic

Usability

Bridge

Bridge 9.1
Based on 1 answer
Even our folks who fought using it realized how easy it was once they took their first course.
Glenna Stricklett | TrustRadius Reviewer

Stella Connect, by Medallia

No score
No answers yet
No answers on this topic

Support Rating

Bridge

Bridge 9.1
Based on 1 answer
Always timely and knowledgeable assistance. Very patient explaining answers to novice users.
Glenna Stricklett | TrustRadius Reviewer

Stella Connect, by Medallia

Stella Connect, by Medallia 10.0
Based on 2 answers
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
Joelle Waksman | TrustRadius Reviewer

Implementation Rating

Bridge

Bridge 8.2
Based on 1 answer
Our challenges were internal - nothing with Bridge. We had regular, productive meetings with our implementation representative.
Glenna Stricklett | TrustRadius Reviewer

Stella Connect, by Medallia

No score
No answers yet
No answers on this topic

Alternatives Considered

Bridge

Our previous LMS was Symphony. Hands down, there is no comparison. Switching to Bridge was the best decision made by our management team. All we used Symphony for was for our monthly compliance training. Many times people would complain that they would need to retake their compliance course as Symphony would lose records. It became a hassle having to retake a course because you didn't save a copy of the completion certificate. Bridge allows for more than just compliance training AND we are able to see if learners didn't complete their courses via the reports.
Jane Frank | TrustRadius Reviewer

Stella Connect, by Medallia

We do not currently use any other products like Stella Connect, by Medallia. We have recently begun evaluating platforms that would allow us to collect feedback at different touchpoints throughout our customers' journeys, as well as through additional channels such as during our application process, quote and purchase experience, website experience, etc. We have looked at companies such as Survey Monkey, Medallia, and Qualtrics to help us better understand CSAT.
Alyson Sherlock | TrustRadius Reviewer

Return on Investment

Bridge

  • Certainly, Bridge was not an inexpensive option when we were reviewing platforms. To date, we have not seen a positive ROI but believe that will happen in the near future as we expand an offering of an additional program.
  • Reviews from our users indicate that they appreciate the professional and easy to use features Bridge provides, along with the video based design of the program.
  • The program we developed with the Bridge platform supports our position as educators in our industry.
Larry Laskowski | TrustRadius Reviewer

Stella Connect, by Medallia

  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
Joelle Waksman | TrustRadius Reviewer

Pricing Details

Bridge

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Stella Connect, by Medallia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Bridge
8.5
Stella Connect, by Medallia
9.1

Likelihood to Renew

Bridge
8.8
Stella Connect, by Medallia

Usability

Bridge
9.1
Stella Connect, by Medallia

Support Rating

Bridge
9.1
Stella Connect, by Medallia
10.0

Implementation Rating

Bridge
8.2
Stella Connect, by Medallia

Add comparison