Likelihood to Recommend I think this tool is an absolute have to have for MSPs, especially those using
ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW
PSA 's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business
Read full review EazyBI is a great tool to create custom reports based on team performance where measures like Hours Spent are used. It's not as easy as measuring capacity, since that still must be done externally and saved in user-defined formulas
Read full review Pros Robust and flexible kinds of dashboards and gauges Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking Good ability to tie into critical data sources for our company's operations Read full review Gauges make it easy to understand how teams are performing against targets. Customizable formulas make it possible to measure what matters most to your team and company. This tool eliminated the need for ad-hoc analysis, and managers could repurpose the time saved into other qualitative measures instead. Read full review Cons Modifying data sets to bring in custom fields requires an experienced SQL engineer Cost when bringing in lots of data sources can be prohibitive Limited ability to format gauges and reports Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST! Read full review Documentation by use case instead of key word matches. SME webinars on at smaller intervals of time. Built-in assistance tools for formula debugging Read full review Usability Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.
Read full review Support Rating We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.
Read full review Alternatives Considered We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.
Read full review EazyBI is the only tool that allows for dynamic reporting. I'd highly recommend investing the time to learn how to create user-defined formulas since the return on value will increase as time passes
Read full review Return on Investment Faster compilation of Business Review material For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup. From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed. Read full review Since EazyBI can be configured for team quantitative measures, collaboration time now focuses on brainstorming and discussion around projects. Since user-defined formulas are reused across reports, there's less deviation in reporting from different people. There's less time spent debating the reporting setup since reports are configured once and kept current through the fiscal quarter. Read full review ScreenShots