BrightGauge vs. EazyBI Cloud

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

EazyBI is a great tool to create custom reports based on team performance where measures like Hours Spent are used. It's not as easy as measuring capacity, since that still must be done externally and saved in user-defined formulas

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• Gauges make it easy to understand how teams are performing against targets.
• Customizable formulas make it possible to measure what matters most to your team and company.
• This tool eliminated the need for ad-hoc analysis, and managers could repurpose the time saved into other qualitative measures instead.

Incentivized

• Annual or more than annualized data is desperately needed for MSPs to show trends, current limitation is previous 240 days for ConnectWise tickets
• Alerts when datasets do not sync properly, I have to rely on my team to notice vs get an automated alert from BrightGauge
• Small thing, but it would be nice to have more options on the report scheduler to enable a start date. If you wish to do it quarterly, you have to start the schedule exactly 3 months from the next run.

Incentivized

• Documentation by use case instead of key word matches.
• SME webinars on at smaller intervals of time.
• Built-in assistance tools for formula debugging

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

Anytime I have reached out to the BrightGauge support team they have been quick, responsive, and solved my issue. They go out of their way to be helpful!

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

EazyBI is the only tool that allows for dynamic reporting. I'd highly recommend investing the time to learn how to create user-defined formulas since the return on value will increase as time passes

Incentivized

• We were purchased by a large PE firm because we could easily show CSAT ratings.
• The easily trackable stats are suitable for the C-Suite to see which division is the most profitable.
• We won 60,000 MRR by displaying to potential customers how we track important issues with the gauges.

Incentivized

• Since EazyBI can be configured for team quantitative measures, collaboration time now focuses on brainstorming and discussion around projects.
• Since user-defined formulas are reused across reports, there's less deviation in reporting from different people.
• There's less time spent debating the reporting setup since reports are configured once and kept current through the fiscal quarter.

Incentivized