What users are saying about
21 Ratings
21 Ratings
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Score 8.5 out of 100
86 Ratings
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Score 10 out of 100

Likelihood to Recommend

BrightGauge

Any data-driven business that requires metrics and performance benchmarks, that need to drill into data for analysis, should use Bright Gauge. If you don't require data that can be displayed in a meaningful way, and that's not important to your business, then this product is probably not for you; otherwise, it's great.
Ian Hansen | TrustRadius Reviewer

Entrinsik Informer

It makes creating queries very easy for end users so not only research or technicians can do it. The availability for creating Live reports that are accessible via Excel on the network has given many of our users the ability to get the information they need in a format they can use without needing someone to translate the raw data
Michael Harlow | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

BrightGauge
7.5
Entrinsik Informer
7.8
Pixel Perfect reports
BrightGauge
6.5
Entrinsik Informer
5.5
Customizable dashboards
BrightGauge
9.3
Entrinsik Informer
9.0
Report Formatting Templates
BrightGauge
6.8
Entrinsik Informer
9.0

Ad-hoc Reporting

BrightGauge
7.3
Entrinsik Informer
8.5
Drill-down analysis
BrightGauge
8.7
Entrinsik Informer
9.0
Formatting capabilities
BrightGauge
6.1
Entrinsik Informer
8.0
Integration with R or other statistical packages
BrightGauge
7.9
Entrinsik Informer
8.2
Report sharing and collaboration
BrightGauge
6.6
Entrinsik Informer
9.0

Report Output and Scheduling

BrightGauge
8.0
Entrinsik Informer
8.7
Publish to Web
BrightGauge
8.1
Entrinsik Informer
9.0
Publish to PDF
BrightGauge
8.7
Entrinsik Informer
9.0
Report Versioning
BrightGauge
7.4
Entrinsik Informer
8.0
Report Delivery Scheduling
BrightGauge
7.9
Entrinsik Informer
9.0
Delivery to Remote Servers
BrightGauge
8.1
Entrinsik Informer

Data Discovery and Visualization

BrightGauge
8.5
Entrinsik Informer
Pre-built visualization formats (heatmaps, scatter plots etc.)
BrightGauge
8.5
Entrinsik Informer
Location Analytics / Geographic Visualization
BrightGauge
8.9
Entrinsik Informer
Predictive Analytics
BrightGauge
8.0
Entrinsik Informer

Access Control and Security

BrightGauge
8.4
Entrinsik Informer
8.4
Multi-User Support (named login)
BrightGauge
9.1
Entrinsik Informer
9.0
Role-Based Security Model
BrightGauge
7.9
Entrinsik Informer
8.0
Multiple Access Permission Levels (Create, Read, Delete)
BrightGauge
7.5
Entrinsik Informer
8.0
Single Sign-On (SSO)
BrightGauge
9.0
Entrinsik Informer

Mobile Capabilities

BrightGauge
6.1
Entrinsik Informer
Responsive Design for Web Access
BrightGauge
6.0
Entrinsik Informer
Dashboard / Report / Visualization Interactivity on Mobile
BrightGauge
6.1
Entrinsik Informer

Application Program Interfaces (APIs) / Embedding

BrightGauge
7.8
Entrinsik Informer
REST API
BrightGauge
9.9
Entrinsik Informer
Javascript API
BrightGauge
9.5
Entrinsik Informer
iFrames
BrightGauge
6.0
Entrinsik Informer
Java API
BrightGauge
6.0
Entrinsik Informer
Themeable User Interface (UI)
BrightGauge
6.0
Entrinsik Informer
Customizable Platform (Open Source)
BrightGauge
9.5
Entrinsik Informer

Pros

BrightGauge

  • Near real-time data in dashboards is a game changer for decision making
  • Easy of setup of gauges, dashboards and reports makes the product versatile
  • Automated scheduled reporting increases visibility and reduces workload.
Anonymous | TrustRadius Reviewer

Entrinsik Informer

  • Simple user-interface: Informer is relatively easy to learn and end users can begin running reports and creating new reports quickly.
  • Email "burst" functionality: This feature allows emails to be sent out based on data in the report. So for example, a report could be scheduled that would email all student employment managers listing out the specific employees that report to them that haven't submitted their time sheets. Each manager would only see the rows that correspond to their email address.
  • Analytics and grouping: Users can quickly drag columns to group and sub-total, and can use the analytics tab to get deeper insights into the data.
Anonymous | TrustRadius Reviewer

Cons

BrightGauge

  • Support quality has decreased since BrightGauge was acquired by Continuum then ConnectWise.
  • It would be helpful to be able to change multiple similar gauges at one time, as opposed to individually.
  • Reporting system could be improved. At the moment, I am not comfortable scheduling reports to be sent to customers.
Anonymous | TrustRadius Reviewer

Entrinsik Informer

  • There are a lot of reports that we have in Informer that say they have never been run, even though I know they have been run. So that makes it really difficult to determine which reports can be deleted to keep a tidy report list.
  • The only other complaint I have about Informer is that there doesn't seem to be a properly detailed error code/message when the student information system can't be accessed. For example, I am currently trying to move Informer to its own standalone server and I get an error message saying that our license isn't valid. Informer Support sent a new license, which prompted the same message, and the only explanation they have given me is that Informer can't reach the student information system. I would think that if that were the case, the error message would say that instead of an invalid license.
Brian Pollitt | TrustRadius Reviewer

Likelihood to Renew

BrightGauge

No score
No answers yet
No answers on this topic

Entrinsik Informer

Entrinsik Informer 8.7
Based on 67 answers
Informer has been handily meeting most of our reporting needs, and we've created a library of hundreds of reports that are used every day. They have a terrific support service to help when you have questions, and I've found them to be great at listening to what customers would like and adding new features. They are a small company that really listens and really cares, and I've been very pleased over the past few years getting to know them.
Matthew Baker | TrustRadius Reviewer

Usability

BrightGauge

BrightGauge 9.5
Based on 2 answers
Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.
Anonymous | TrustRadius Reviewer

Entrinsik Informer

Entrinsik Informer 9.0
Based on 13 answers
From the perspective of the new user and a seasoned user I would say eight would represent both parties. It presents a 'familiar' interface and easy to navigate display. Tagging is quite nice and allows for organization of reports based on those tags. These have to be monitored like anything else to keep them consistent but provides a better than average means of organizing reports.
Donald Beck | TrustRadius Reviewer

Reliability and Availability

BrightGauge

No score
No answers yet
No answers on this topic

Entrinsik Informer

Entrinsik Informer 9.1
Based on 3 answers
We have 10 concurrent licenses and we average between 6-8 at any given time during the day; and we host the application.
John Bowker | TrustRadius Reviewer

Support Rating

BrightGauge

BrightGauge 10.0
Based on 2 answers
We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.
Anonymous | TrustRadius Reviewer

Entrinsik Informer

Entrinsik Informer 10.0
Based on 11 answers
I would have given 10 but no one and no system is perfect. The only issue with support is not the staff nor the response but the support Wiki and support pages in general run very slow at times. I believe this has been addressed by the company but the technical speed of the pages have been an issue.
Donald Beck | TrustRadius Reviewer

Implementation Rating

BrightGauge

No score
No answers yet
No answers on this topic

Entrinsik Informer

Entrinsik Informer 9.0
Based on 5 answers
We bought the product on a Thursday morning, and we were writing reports on Friday afternoon. We did take about a month to manage the Mapping, Linking and Security to allow us to open it up across campus. We are now mapping from as many third-party vendors as we can to enable the creation of more ad-hoc reporting.
John Bowker | TrustRadius Reviewer

Alternatives Considered

BrightGauge

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.
Dale Bradford | TrustRadius Reviewer

Entrinsik Informer

I have experience with Advizor AnalystX, and it was just awful. It is advertised as an interactive reporting tool, in which you can use your mouse to select and segment constituents by where they live (by clicking on a map), how much they've given to your institution, when they last gave, etc. In practice, their map feature was unusable; it's a static map image (imagine a paper map hung on your wall), rather than draggable and zoomable Google Maps, and it required hours of work to configure one map region. As far as computing constituents' giving statistics, it required way too much back-end work to build simple giving totals.
Anonymous | TrustRadius Reviewer

Return on Investment

BrightGauge

  • ROI can be difficult to measure specifically on a tool like this, but quicker, easier access to information is key.
  • Decrease workload and time in creation of reports has definitely created an ROI.
Anonymous | TrustRadius Reviewer

Entrinsik Informer

  • We have definitely improved customer service due to better reporting using Informer. All departments are better empowered to help our students in a more timely and accurate manner.
  • Using Informer has given us the ability to eliminate functionality within our ERP system and offload reporting to a data store instead of the transactional system. This has resulted in successfully upgrading our core systems and improved response times.
Amanda Curran | TrustRadius Reviewer

Screenshots

BrightGauge

Pricing Details

BrightGauge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Entrinsik Informer

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

BrightGauge
8.5
Entrinsik Informer
10.0

Likelihood to Renew

BrightGauge
Entrinsik Informer
8.7

Usability

BrightGauge
9.5
Entrinsik Informer
9.0

Reliability and Availability

BrightGauge
Entrinsik Informer
9.1

Performance

BrightGauge
Entrinsik Informer
8.3

Support Rating

BrightGauge
10.0
Entrinsik Informer
10.0

Online Training

BrightGauge
Entrinsik Informer
7.3

Implementation Rating

BrightGauge
Entrinsik Informer
9.0

Scalability

BrightGauge
Entrinsik Informer
7.1

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