BrightHR vs. Teamup Calendar

For a new part of our business, we have input staff details on Bright HR. There have been times when calls have been made to the helpline for guidance. It does not take long to get to know the staff you are speaking to. In relation to the query addressed with a team member today the service was excellent. Matthew has a great depth of knowledge of the system and works through the shift and annual leave calculations at the click of a finger. Thank you Mathew for your support, you are a star!

It is very helpful for an organization where many people are working remotely. Especially when people are from different time zones and they need to be reminded a few minutes before the event. It is also useful to keep track of certain events such as meetings and employees taking leave. And it is a handy tool when you need to be reminded about recurring events such as daily standing meetings.

Incentivized

• When a query has been dealt with via the helpline an email confirming the outcome is often issued which is great for reference at any time.
• The system is easy to use and the screens are clutter free.
• The support service offered is easy to access and the staff are friendly and helpful.

• Multiple schedule's on one calendar.
• Easy to switch between calendars.

Incentivized

• Direct-dial telephone numbers rather than going through the Peninsula helpline numbers.
• Setting up annual leave profiles often needs the assistance of a Bright HR representative when staff works quirky shifts. Providing examples of how to set the system up in user guides may help to set the system upright the first time.

• I wish there is a feature to get more insight on the availability of a certain user.
• I think adding group chat feature in a scheduled event would be nice.

Incentivized

I cannot recall ever having to use customer support which I guess is a 10 because it works so well I don't need help.

Incentivized

I chose BrightHR as it offered a one-stop platform for HR management for which we have dedicated UK and ROI HR specialists who not only give HR advice but also write policies and handbooks, etc. They are a one-stop-shop, which was very important as when I signed the contract I did not have an HR person in my team and they were essentially my back office. Also, by signing up, I got access to Bright Safe too; which is great as again it's a one-stop-shop for Health and Safety in the workplace. So I can roll out toolbox talks, training, and accident management.

Incentivized

I find TeamUp really easy to use. We do not need much prior knowledge before starting to use it. Also, your team can collaborate under the common calendar workspace, which is important for organizational use.

Incentivized

• Saved admin time in filing and then searching for documents.
• Saved admin time in chasing for managers' approvals for holiday requests.
• Saved admin time in chasing managers/employees to update their profiles.

Incentivized

• Fits with out team approach to services.
• Unsure if it is HIPAA compliant so I worry about using names.

Incentivized