What users are saying about
82 Ratings
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Top Rated
2817 Ratings
82 Ratings
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Score 7.1 out of 100

Jira Software

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Top Rated
2817 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Attribute Ratings

  • Bugzilla is rated higher in 4 areas: Likelihood to Recommend, Usability, Availability, Ease of integration
  • Jira Software is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating
  • Bugzilla and Jira Software are tied in 1 area: Performance

Likelihood to Recommend

8.8

Bugzilla

88%
20 Ratings
8.6

Jira Software

86%
178 Ratings

Likelihood to Renew

6.0

Bugzilla

60%
10 Ratings
9.0

Jira Software

90%
35 Ratings

Usability

9.0

Bugzilla

90%
3 Ratings
5.4

Jira Software

54%
27 Ratings

Availability

9.0

Bugzilla

90%
6 Ratings
5.3

Jira Software

53%
6 Ratings

Performance

8.0

Bugzilla

80%
4 Ratings
8.0

Jira Software

80%
2 Ratings

Support Rating

5.1

Bugzilla

51%
6 Ratings
8.8

Jira Software

88%
41 Ratings

In-Person Training

9.0

Bugzilla

90%
1 Rating

Jira Software

N/A
0 Ratings

Online Training

Bugzilla

N/A
0 Ratings
8.0

Jira Software

80%
1 Rating

Implementation Rating

8.0

Bugzilla

80%
4 Ratings
9.0

Jira Software

90%
2 Ratings

Configurability

9.0

Bugzilla

90%
1 Rating

Jira Software

N/A
0 Ratings

Ease of integration

9.0

Bugzilla

90%
1 Rating
7.7

Jira Software

77%
8 Ratings

Product Scalability

9.0

Bugzilla

90%
1 Rating

Jira Software

N/A
0 Ratings

Vendor post-sale

7.0

Bugzilla

70%
1 Rating

Jira Software

N/A
0 Ratings

Vendor pre-sale

8.0

Bugzilla

80%
1 Rating

Jira Software

N/A
0 Ratings

Likelihood to Recommend

Open Source

Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!
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Atlassian

The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.
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Pros

Open Source

  • Open source! No license fee involved, no limit to the number of licenses.
  • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
  • Includes all the core features/fields that are needed to log a software bug/issue.
  • Multiple attachments are possible, supports various formats.
  • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
Read full review

Atlassian

  • Agile software development management and micromanagement with Scrum and Kanban.
  • Agile planning and agile management with Kanban boards and custom boards, for projects and daily work.
  • Agile and old-school bug tracking.
  • Helpful reports on work done, workload, time tracking, Scrum sprints, planned vs. executed, etc.
  • Super friendly setup on the cloud, with just one Gmail account (less than 2 minutes).
  • Powerful on-premise alternative for large companies.
  • You can mergen boards from different workflows!
  • Really free full edition for 10 users.
Read full review

Cons

Open Source

  • Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
  • Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
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Atlassian

  • Management of the software is very difficult at times, although has improved.
  • Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
  • Better integration with Trello, would love to see this happen. Right now it's very clumsy.
Read full review

Pricing Details

Bugzilla

Starting Price

Editions & Modules

Bugzilla editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Jira Software

    Starting Price

    $10 per month

    Editions & Modules

    Jira Software editions and modules pricing
    EditionModules
    FreeFree1
    Standard7.002
    Premium14.003
    EnterpriseContact Sales4

    Footnotes

    1. none
    2. Per User Per Month
    3. Per User Per Month
    4. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Open Source

    For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
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    Atlassian

    While there are no fundamental problems with JIRA, I'm unsure that I will be working myself very closely with users of Atlassian Confluence. The client base I am concerned with tend to be more integrated with Amazon, IBM BlueMix / Watson, open source LAMP/PHP (WordPress, MediaWiki) & those that rely on more proprietary CMS would tend to use Sharepoint not Confluence. JIRA seems to me to stand or fall with the rest of the Atlassian silo or suite, as it is not closely integrated with Sharepoint or mediawiki based reporting or knowledge management. Data interchange standards in this area are weak so Microsoft, open source LAMP projects using Phabricator, and Atlassian JIRA seem to be three distinct silos, with Amazon, Google & IBM offering their own tools for similar needs.
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    Usability

    Open Source

    This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
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    Atlassian

    JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
    Read full review

    Reliability and Availability

    Open Source

    I used it.
    Read full review

    Atlassian

    No answers on this topic

    Performance

    Open Source

    I like this rating.
    Read full review

    Atlassian

    No answers on this topic

    Support Rating

    Open Source

    Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
    Read full review

    Atlassian

    Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
    Read full review

    In-Person Training

    Open Source

    I know it.
    Read full review

    Atlassian

    No answers on this topic

    Online Training

    Open Source

    No answers on this topic

    Atlassian

    One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
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    Implementation Rating

    Open Source

    Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
    Read full review

    Atlassian

    Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
    Read full review

    Alternatives Considered

    Open Source

    Compared to other tools, Bugzilla is an affordable bug tracking tool that can be used for logging defects. It's a good, nice and reliable tool, which can be used initially for logging defects. Also, the list and status of the defects can be obtained easily by filtering/querying the fields. The report (along with graph) provides more detailed information about the defects of a project thus helping the management to know about the product quality.
    Read full review

    Atlassian

    Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired Trello years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.
    Read full review

    Scalability

    Open Source

    I used it
    Read full review

    Atlassian

    No answers on this topic

    Return on Investment

    Open Source

    • Unification of toolset (one tool for managing software development defects and customer escalations)
    • User appreciation for ease of use in finding interrelated issues amongst different product areas
    • Users continue to express how ugly Bugzilla is, and while skins are readily available, none give a really polished feel to the system.
    Read full review

    Atlassian

    • Jira has positively made our company's daily activities much better organized
    • With Jira we can track progress and follow up on tasks
    • Jira has great reporting tools which aggregate various data and give us a good overview of our teams capacity
    Read full review

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