Likelihood to Recommend The specific scenarios where it was well suited was scaling out. We were able to set up the system for our initial pilot and scale out in a short period of time. The system is just as dependable and workable with a small numbers of participants as it is with larger and larger sets. Even as it grew out it still reflected a personal touch to the users which is very important for software like this. It is not that it is inappropriate but would be challenging in a severely fragmented organization. That is scenario where there are two essential functions going on with the organization which are acting as separate companies - but this is a note concerning a specific experience with a company in India where they were operating in two distinctly different states with totally different expectations and behaviors.
Read full review It's really great for us. Our payroll administrator retired and we decided to absorb that function within HR. Paycor takes care of the taxes and much of the extra details she had done previously allowing that transition to be possible. The software is easy to use and my managers have taken on more with timesheet review. If a company has really complex differentials it might not be ready for them, yet. We have one that I have to do manually but I'm hopeful they will be able to add it in soon!
Read full review Pros Automating Surveys Communicating with the entire group of workers at the client facilities Gathering together information for Talent Matching Read full review Scheduling for management is well organized and easily visualized to ensure proper coverage while avoiding overtime or being over staffed. Scheduling for the employees is user friendly. Employees can easily request and view their time off. They can also view their schedule along with their team's at any time. Payroll is very streamlined. With scheduling and payroll in the same system, everything can be quickly verified for accuracy. All time sheets are kept within the system and then easily processed for payroll. Read full review Cons Succession planning could use a little work but really the shortfalls had to do with client idiosyncrasies Ethics lifeline was a little hard to reign in, the executives at our client were very fussy for all the wrong reasons - no pun intended Compensation Planning was also hard to work with but once again it was internal problems at the client that caused these slowdowns Read full review Customer Service is atrocious. We've had 6 Customer Success Managers in less than 3 years-hard to develop any type of rhythm in addressing and solving problems. They also utilize a ticketing system to report issues, but there is little to no communication of when tickets are actually resolved and what the resolution was-requires a ton of prodding from the client to get answers to emails. Integration with third party platforms (benefits for example) is also lacking. Issues are prevalent and take excessive time to resolve. Read full review Likelihood to Renew They are great to work with. It would be enough that the software does and behaves in the way it is explained and marketed. It is wonderful to see it exceed these expectations. It is a pleasure to work with as are the representatives from the company. They are helpful, concerned and expert in their duties.
Read full review The product is really good overall. The customer service is not the best and the benefits administration is kind of painful. However, the good outweighs the bad. We might get a different benefit admin system that can be integrated into Paycor. My controller doesn't want to switch anything for a [long] time.
Read full review Usability Unfortunately, Paycor has a major system issue that in my opinion needs to totally be reconfigured. The benefit module is not accurate and does not work correctly. The EDI feeds do not work and took over a year to be implemented and still were not accurate
Read full review Reliability and Availability I feel like Paycor is always up and running! If they are planning downtime, they communicate it clearly. Every once in a while, I get something that says the system isn't working but it is usually back up within the hour. I typically find by the time that the employees complain about it, that it is resolved within the system.
Read full review Performance For the most part, everything moves super fast. There are a few sections (Expense Management) that sometimes take a bit to load correctly. Or if they are interesting, it takes a minute to talk to each other! But reports are quickly downloaded and available! Even data heavy reports run fairly fast!
Read full review Support Rating I feel like support will transfer you back and forth between departments and put you on hold forever. I believe it is very difficult to see the status of an open ticket. During my experience, it feels like the client has to push all communication and request updates from support regularly.
Read full review Online Training The online trainings are super helpful. They have user guides that you can read through, interactive training that will walk you through it as well as plain web based ones. I've actually never had an in-person training but all of the information you need can be found online. They also will do individual support training if you are struggling with a certain area.
Read full review Implementation Rating Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.
Read full review Alternatives Considered BullseyeEngagement towers over their competitors. We selected them as a result of careful research for our internal uses. We brought them along to our clients because of our personal experience. The staff at BullseyeEngagement are themselves engaged and active. They were forthcoming, cooperative and helpful. Their product is polished, well made, dependable and logical and easy to operate. Even though it is easy to work with it provides the complex sort of work necessary when carefully setting up a fair system of evaluation and employee development.
Read full review Paylocity was cumbersome and not very intuitive. I was constantly on the phone with them trying to figure out how to do something. I once called back 4 different times( because I didn’t believe the answer they gave me was how to do what I was asking), explained my problem the exact same way and got 4 different answers. So, I lost trust in the product and started looking for a product I could rely on.
Read full review Scalability I gave it a 10 because we only use it across one organization. However, it has allowed us to break it into multiple departments and layers of management. It is also easy for us to utilize across different locations but still under one master company. They have always provided us support when we decide to change something on an organizational level
Read full review Return on Investment The return on investment for us focused on the flexibility of the product When using the software directly and when adapting it for our clients the time frame for development and installation and use was very short The quality of the outputs and the ease with which the system was put in place was extraordinary and saved us money even during the replacement period as it replaced the outdated system in place at our client Read full review ACA - Great. It took us approximately two hours to complete, compared to the 40+ Hours it took us in previous years. Timesheet maintenance- this takes more time than it did previously. Reporting - Confusing and Difficult. Very little customization and has forced us to rely less on reports. Performance- Supervisors are spending 20% less time on performance reviews due to the easy of answering the questions. Read full review ScreenShots BullseyeEngagement Screenshots