Calabrio ONE vs. OpenText Qfiniti
Calabrio ONE vs. OpenText Qfiniti
Product | Rating | Most Used By | Product Summary | Starting Price |
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Calabrio ONE | N/A | Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN. | N/A | |
OpenText Qfiniti | N/A | OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers. It includes OpenText Explore, which is advanced voice of the customer analytics, as well as Qfiniti managed services. | N/A |
Calabrio ONE | OpenText Qfiniti | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Calabrio ONE | OpenText Qfiniti | |
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Top Pros | No answers on this topic | |
Top Cons |
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Calabrio ONE | OpenText Qfiniti | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Calabrio ONE | OpenText Qfiniti | |
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Likelihood to Recommend | 8.9 (13 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (1 ratings) | - (0 ratings) |
Usability | 7.0 (1 ratings) | - (0 ratings) |
Support Rating | 6.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
Calabrio ONE | OpenText Qfiniti | |
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Likelihood to Recommend | Calabrio | OpenText No answers on this topic |
Pros | Calabrio | OpenText No answers on this topic |
Cons | Calabrio | OpenText No answers on this topic |
Likelihood to Renew | Calabrio | OpenText No answers on this topic |
Usability | Calabrio | OpenText No answers on this topic |
Support Rating | Calabrio | OpenText No answers on this topic |
Implementation Rating | Calabrio | OpenText No answers on this topic |
Alternatives Considered | Calabrio | OpenText No answers on this topic |
Return on Investment | Calabrio | OpenText No answers on this topic |
ScreenShots | Calabrio ONE Screenshots |