Calabrio Teleopti WFM vs. HRweb

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Calabrio Teleopti WFM
Score 7.7 out of 10
N/A
Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.N/A
HRweb
Score 8.3 out of 10
N/A
HRweb is presented by the vendor, the company of the same name in Durham, as a low-cost but comprehensive workforce management tool for small businesses to simplify administrative tasks, comply with regulations and develop & retain talent, offering an annual contract or month-to-month payment.N/A
Pricing
Calabrio Teleopti WFMHRweb
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Calabrio Teleopti WFMHRweb
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
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Calabrio Teleopti WFMHRweb
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Medium-sized Companies
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Enterprises
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Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Calabrio Teleopti WFMHRweb
Likelihood to Recommend
9.1
(9 ratings)
8.5
(2 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Calabrio Teleopti WFMHRweb
Likelihood to Recommend
Calabrio
Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
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ManagerAssistant.com (HRweb Software)
Every business and its employees along with management wants to have a transparent system where appraisals and rewards could be attained without any unclear and vague target definitions. The tool is accurate for tracking performance analysis with help of business intelligence to provide clarity that motivates employees with a constant depiction of their achievements.
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Pros
Calabrio
  • Schedule management is intuitive and easy to follow
  • The ability for agents to request and swap shifts works well
  • Agent tools for viewing schedules and requests is user friendly
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ManagerAssistant.com (HRweb Software)
  • Time Tracking
  • PTO Onboarding
  • Attendance
  • Management of Employee activities
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Cons
Calabrio
  • System uptime. We use their cloud solution and unfortunately there's been a number of outages.
  • PTO management, could use more features like waitlisting, time off canceling and offline management
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ManagerAssistant.com (HRweb Software)
  • Its aesthetics could be more catchy on the front end.
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Likelihood to Renew
Calabrio
No answers on this topic
ManagerAssistant.com (HRweb Software)
Because of the employee activities evaluation feature.
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Usability
Calabrio
It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
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ManagerAssistant.com (HRweb Software)
No answers on this topic
Alternatives Considered
Calabrio
I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.
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ManagerAssistant.com (HRweb Software)
It's more advanced and cost-effective in terms of adoption, user-friendly interphase along with BI tools that can even track behaviors of the employee to ascertain and plan the steps accordingly to keep them motivated and help them contribute towards the overall goal. Its management is easy and can be managed easily.
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Return on Investment
Calabrio
  • They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
  • In general, the software is very easy to use and offers a wide range of working functions.
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ManagerAssistant.com (HRweb Software)
  • Tracking and Evaluating the Employee data has a great positive impact.
  • PTO Onboarding can be improved.
  • Time Tracking is good to look after.
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ScreenShots