What users are saying about
25 Ratings
14 Ratings
25 Ratings
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Score 8.9 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Cloud PBX

    7.8

    CallFire

    78%

    MoEngage

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 5/5 features

    Hosted PBX

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    User templates

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Call reports

    8.2
    82%
    10 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Call Management

    9.3

    CallFire

    93%

    MoEngage

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 5/5 features

    Answering rules

    8.0
    80%
    7 Ratings
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Call park

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    4 Ratings
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    10.0

    CallFire

    100%

    MoEngage

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 2/2 features

    Video conferencing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Audio conferencing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    8.3

    CallFire

    83%

    MoEngage

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • CallFire is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    9.6

    CallFire

    96%
    15 Ratings
    8.8

    MoEngage

    88%
    2 Ratings

    Likelihood to Renew

    9.0

    CallFire

    90%
    1 Rating
    2.0

    MoEngage

    20%
    1 Rating

    Support Rating

    CallFire

    N/A
    0 Ratings
    8.0

    MoEngage

    80%
    1 Rating

    Likelihood to Recommend

    CallFire

    If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
    Read full review

    MoEngage

    MoEngage is well suited for all tech-enabled businesses, as then one can integrate all the possible events or relevant metrics, push them on MoEngage, and then make meaningful insights out of that, and--most importantly--use those for improving their customer engagement. It's probably not suited for offline-only businesses, stores, etc.
    Read full review

    Pros

    CallFire

    • CallFire provides detailed analytics that show what/when callers select within the phone system
    • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
    • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
    Read full review

    MoEngage

    • Basic use cases of Push Notifcation and Email enablement
    • Scheduling certain events with an API, as we have more APIs it's become very useful
    Read full review

    Cons

    CallFire

    • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
    • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
    • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
    Read full review

    MoEngage

    • Attribution
    • Onboarding could be faster
    Read full review

    Pricing Details

    CallFire

    Starting Price

    $99 per month

    Editions & Modules

    CallFire editions and modules pricing
    EditionModules
    Pro$599.001
    Grow$299.002
    Startup$199.003
    Lite$99.004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    MoEngage

    Starting Price

    Editions & Modules

    MoEngage editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required $1000

      Additional Details

      Likelihood to Renew

      CallFire

      There is no reason not to, it has proven effective in the usage
      Read full review

      MoEngage

      Considering the inability to scale and the bad service level provided by MoEngage not sure if the organization will continue with the renew
      Read full review

      Support Rating

      CallFire

      No answers on this topic

      MoEngage

      It's good and mostly on-time support. But they have a lot of demand, hence at times, they take some time to get back to us. Overall, they know their game and most of the people we spoke with knew their domain very well.
      Read full review

      Alternatives Considered

      CallFire

      CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
      Read full review

      MoEngage

      Haven't evaluated other tools because back then there is urgent need and expected that they could provide on of the best quality service but in fact when being pushed for the scale for the growth of the company, it seems that MoEngage team is not able to cope up with the speed.
      Read full review

      Return on Investment

      CallFire

      • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
      • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
      Read full review

      MoEngage

      • It has increased our customer retention.
      • Improved average revenue per user through cross-sell campaigns
      • It has helped us make faster decisions through real-time analytics.
      Read full review

      Screenshots

      Add comparison