What users are saying about
22 Ratings
5 Ratings
22 Ratings
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Score 9.1 out of 100
5 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Chase Muehlheuser | TrustRadius Reviewer

MoEngage

MoEngage is well suited for all tech-enabled businesses, as then one can integrate all the possible events or relevant metrics, push them on MoEngage, and then make meaningful insights out of that, and--most importantly--use those for improving their customer engagement. It's probably not suited for offline-only businesses, stores, etc.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CallFire
8.2
MoEngage
Hosted PBX
CallFire
6.0
MoEngage
Multi-level Interactive Voice Response (IVR)
CallFire
9.0
MoEngage
User templates
CallFire
7.0
MoEngage
Call reports
CallFire
10.0
MoEngage
Directory of employee names
CallFire
9.0
MoEngage

Call Management

CallFire
8.7
MoEngage
Answering rules
CallFire
8.0
MoEngage
Call recording
CallFire
10.0
MoEngage
Call park
CallFire
8.5
MoEngage
Call screening
CallFire
8.3
MoEngage
Message alerts
CallFire
8.8
MoEngage

VoIP system collaboration

CallFire
10.0
MoEngage
Video conferencing
CallFire
10.0
MoEngage
Audio conferencing
CallFire
10.0
MoEngage

Mobile apps

CallFire
8.3
MoEngage
Mobile app for iOS
CallFire
8.5
MoEngage
Mobile app for Android
CallFire
8.0
MoEngage

Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Justin McClelland | TrustRadius Reviewer

MoEngage

  • Basic use cases of Push Notifcation and Email enablement
  • Scheduling certain events with an API, as we have more APIs it's become very useful
Anonymous | TrustRadius Reviewer

Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Benjamin Cutler | TrustRadius Reviewer

MoEngage

  • Attribution
  • Onboarding could be faster
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CallFire

CallFire 9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
Anonymous | TrustRadius Reviewer

MoEngage

MoEngage 2.0
Based on 1 answer
Considering the inability to scale and the bad service level provided by MoEngage not sure if the organization will continue with the renew
Anonymous | TrustRadius Reviewer

Support Rating

CallFire

No score
No answers yet
No answers on this topic

MoEngage

MoEngage 8.0
Based on 1 answer
It's good and mostly on-time support. But they have a lot of demand, hence at times, they take some time to get back to us. Overall, they know their game and most of the people we spoke with knew their domain very well.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CallFire

CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Jason Revilla | TrustRadius Reviewer

MoEngage

Haven't evaluated other tools because back then there is urgent need and expected that they could provide on of the best quality service but in fact when being pushed for the scale for the growth of the company, it seems that MoEngage team is not able to cope up with the speed.
Anonymous | TrustRadius Reviewer

Return on Investment

CallFire

  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Anonymous | TrustRadius Reviewer

MoEngage

  • It has increased our customer retention.
  • Improved average revenue per user through cross-sell campaigns
  • It has helped us make faster decisions through real-time analytics.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CallFire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CallFire Editions & Modules

Edition
Pro$599.001
Grow$299.001
Startup$199.001
Lite$99.001
  1. per month
Additional Pricing Details

MoEngage

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$1000

MoEngage Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison