What users are saying about
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Top Rated
158 Ratings
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Top Rated
66 Ratings

Celonis

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Top Rated
158 Ratings
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Score 8.8 out of 100

Creatio

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Top Rated
66 Ratings
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Score 9 out of 100

Feature Set Ratings

    Low-Code Development

    Celonis

    Feature Set Not Supported
    N/A
    9.2

    Creatio

    92%
    Creatio ranks higher in 6/6 features

    Visual Modeling

    N/A
    0 Ratings
    9.1
    91%
    27 Ratings

    Drag-and-drop Interfaces

    N/A
    0 Ratings
    9.3
    93%
    29 Ratings

    Platform Security

    N/A
    0 Ratings
    9.4
    94%
    28 Ratings

    Platform User Management

    N/A
    0 Ratings
    9.1
    91%
    30 Ratings

    Reusability

    N/A
    0 Ratings
    8.9
    89%
    28 Ratings

    Platform Scalability

    N/A
    0 Ratings
    9.1
    91%
    29 Ratings

    Attribute Ratings

    • Creatio is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
    • Celonis and Creatio are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    Celonis

    91%
    137 Ratings
    9.1

    Creatio

    91%
    52 Ratings

    Likelihood to Renew

    8.3

    Celonis

    83%
    6 Ratings
    9.1

    Creatio

    91%
    2 Ratings

    Usability

    6.4

    Celonis

    64%
    3 Ratings
    9.1

    Creatio

    91%
    36 Ratings

    Support Rating

    6.4

    Celonis

    64%
    3 Ratings
    9.1

    Creatio

    91%
    35 Ratings

    Implementation Rating

    9.1

    Celonis

    91%
    1 Rating

    Creatio

    N/A
    0 Ratings

    Likelihood to Recommend

    Celonis

    Celonis is ideal for the recruitment process, which involves individuals applying, interviewing, being offered, and accepting positions. Celonis also allows the HR department to manage the data from the recruitment process, allowing them to track the speed of the process and understand why candidates drop out. Celonis examines the efficacy of HR systems, how they respond to employee requests, and who is in charge of specific activities.
    Arunvinodh C | TrustRadius Reviewer

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Lisa Taylor | TrustRadius Reviewer

    Pros

    Celonis

    • The team is incredible at integrating background tables, and building out the real-life processes end users are going through so that opportunities can be quickly identified. They continually persevere and are willing to bring in new data sets to make the platform as productive as possible.
    • The team continually challenges our internal business processes and setups to ensure that we are hunting for opportunities and pushing the limits of what we thought was possible for improving our operations
    • The X-ray view within the process explorer and the variant explorer provides a transparent overview of the order to cash process which we did not have previously
    • OLAP tables and different dimensions to slice the data with [helping] us find the root cause of the improvement opportunity that we want to focus on
    • Execution instruments like Action Flow help us take advantage of any insights provided to us within the process explorer
    • Dashboard views of specific KPIs help us build and export management reports with ease
    Alexandra Robb | TrustRadius Reviewer

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Butch Knowlton | TrustRadius Reviewer

    Cons

    Celonis

    • Performance: While most of the time the performance is great, there are still days where the performance is too low for too long periods of time.
    • Still some minor, inexplicable errors with no pattern (i.e. Data Load gets stuck for 2 days)
    • Client Centricity (They are working on that with their new structure of Consultants, though)
    Maurice Schepp | TrustRadius Reviewer

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Jacob Grabowski | TrustRadius Reviewer

    Pricing Details

    Celonis

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    Celonis Editions & Modules

    Additional Pricing Details
    Snap is Celonis' free-to-use, cloud-based process mining solution, with over 3500 registrants and users. It includes most major features of Celonis, including all functionality found in common process mining tools. It also includes pre-built connectors to ServiceNow and pre-built content to get users started quickly on their process mining journey.

    Creatio

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month per user

    Creatio Editions & Modules

    On-premise Edition
    Studio Creatio Enterprise$251
    Studio Creatio Free$01
    1. per user/per month
    SaaS Edition
    Studio Creatio Free$01
    Studio Creatio Enterprise$251
    Sales Creatio Team Edition$301
    Sales Creatio Commerce Edition$351
    Sales Creatio Enterprise Edition$601
    1. per month per user
    Additional Pricing Details

    Likelihood to Renew

    Celonis

    Celonis 8.3
    Based on 6 answers
    We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.
    Paresh Gandhi, MPM, LSSGB, ACP | TrustRadius Reviewer

    Creatio

    Creatio 9.1
    Based on 2 answers
    I don't think we could be without it now.
    Lisa Taylor | TrustRadius Reviewer

    Usability

    Celonis

    Celonis 6.4
    Based on 3 answers
    It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.
    Anonymous | TrustRadius Reviewer

    Creatio

    Creatio 9.1
    Based on 36 answers
    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
    Naveen Gabrani | TrustRadius Reviewer

    Support Rating

    Celonis

    Celonis 6.4
    Based on 3 answers
    We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.
    Paresh Gandhi, MPM, LSSGB, ACP | TrustRadius Reviewer

    Creatio

    Creatio 9.1
    Based on 35 answers
    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Celonis

    Celonis 9.1
    Based on 1 answer
    Celonis has a lot of tools to support the implementation.
    Anonymous | TrustRadius Reviewer

    Creatio

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Celonis

    The key difference for me as the user and as an analyst is the ease with which Celonis allowed me to shape the analysis myself. Other tools rely on what an analyst created in hopes that it will serve the purpose to everybody. So many times, however, I find myself stuck, wishing to apply a different angle to my analysis but needing to request IT enhancement, which takes time. Celonis gives me the extra flexibility which I have not yet experienced anywhere else.
    Anonymous | TrustRadius Reviewer

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
    Carl Moore | TrustRadius Reviewer

    Return on Investment

    Celonis

    • I have seen Celonis save tens of millions of euros for some clients in the improvements of processing of invoices.
    • I have seen Celonis take days off of processing times in purchasing processes.
    • I have seen Celonis provide insights for potential opportunities but no monetary or process-based results when an organization did not take action of the insights generated by the platform.
    Anonymous | TrustRadius Reviewer

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
    Touch Kulchan | TrustRadius Reviewer

    Screenshots

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