Celonis vs Creatio

• The team is incredible at integrating background tables, and building out the real-life processes end users are going through so that opportunities can be quickly identified. They continually persevere and are willing to bring in new data sets to make the platform as productive as possible.
• The team continually challenges our internal business processes and setups to ensure that we are hunting for opportunities and pushing the limits of what we thought was possible for improving our operations
• The X-ray view within the process explorer and the variant explorer provides a transparent overview of the order to cash process which we did not have previously
• OLAP tables and different dimensions to slice the data with [helping] us find the root cause of the improvement opportunity that we want to focus on
• Execution instruments like Action Flow help us take advantage of any insights provided to us within the process explorer
• Dashboard views of specific KPIs help us build and export management reports with ease

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• Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
• Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
• Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.

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• Performance: While most of the time the performance is great, there are still days where the performance is too low for too long periods of time.
• Still some minor, inexplicable errors with no pattern (i.e. Data Load gets stuck for 2 days)
• Client Centricity (They are working on that with their new structure of Consultants, though)

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• Documentation could sometimes be more intuitive
• Lots of third-party applications, so frustrating when only the connector you need is missing
• The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform

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• I have seen Celonis save tens of millions of euros for some clients in the improvements of processing of invoices.
• I have seen Celonis take days off of processing times in purchasing processes.
• I have seen Celonis provide insights for potential opportunities but no monetary or process-based results when an organization did not take action of the insights generated by the platform.

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• Communication between sales representatives, vendors, and customers helps improve sales.
• Automating the sales process has allowed us to land more deals via opportunity management tools.
• No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.

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