Ceridian Powerpay vs. HouseCall Pro

In all honestly I don’t know a situation where Ceridian Powerpay would not be appropriate to use. I have used it at a company with 12 employees, and at a company with 100 employees. The system works great regardless of company size and the benefits significantly outweigh any (if any) negatives.

I only have experience with the system in the hospitality industry but it covered all our needs and more that I can only imagine that would apply to other industries as well.

Incentivized

[HouseCall Pro] would be great for service techs and smaller companies but is tough for companies that do multiple types of jobs, [do] not sync well with QBO for us, and creates an accounting mess. Also does not do job costing so hard to actually keep track of jobs

Incentivized

• Ceridian Powerpay simplifies the payroll process, very little manual work involved during each payroll run.
• Ceridian Powerpay is mostly an intuitive interface with easy to understand workflows to allow for multiple users to be able to use the system if required.

Incentivized

• Online Booking
• Instant credit card funding
• Customer Text Notifications

Incentivized

• Customer Support is Horrible
• They over bill you for everything and ignore cancellation requests
• They don't listen to what you need or want, they slip in cancellation clauses and charge you for inactive employees throughout the year.
• They leave one person in charge of your account and should that person go on leave you are stuck waiting until that person gets back (including personal leaves that lasted 2 months)

• Job costing
• QBO integration
• Reporting

Incentivized

Generally, Ceridian Powerpay support is strong, with the edge given to the telephone staff, which is prompt and always helpful. When I have had to reach out via telephone, I am greeted quickly and provided with a quick resolution to my issue. The email support leaves a bit to be desired, though, as my experience with change requests result in long waits for confirmation and completion, with some instances not even being given a resolution to an issue without requiring additional follow-up. I shouldn’t have to stay on top of the support in addition to providing the details needed, and it should just get done.

Incentivized

Have not used any other payroll software in my experience.

Incentivized

Much easier to use.

Incentivized

• The return on investment has been substantial for our company. Having a payroll system that calculates everything for you, processes important documents, and only takes minimal time and effort allows us to focus more time on running the business and generating revenue.
• Instead of having a user spend half a day (or potentially a full day) processing payroll, it only takes a couple hours (obviously depending on how many employees need to be processed).

Incentivized

• Negative is time lost fixing books.
• Negative is having to use multiple programs to fulfill needs so it takes 2x as long.
• [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field.

Incentivized