ChangeGear Service Desk vs. N-able MSP Manager
ChangeGear Service Desk vs. N-able MSP Manager
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChangeGear Service Desk | Mid-Size Companies (51-1,000 employees) | Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021). | $0 Per Seat per Month | |
N-able MSP Manager | N/A | N-ableā¢ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also beā¦ | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | ā | ā | ||||||||||||||
More Pricing Information |
ChangeGear Service Desk | N-able MSP Manager | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ChangeGear Service Desk | N-able MSP Manager | |
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Small Businesses | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Enterprises | Ivanti Neurons for ITSM ScoreĀ 9.2Ā outĀ ofĀ 10 | Ivanti Neurons for ITSM ScoreĀ 9.2Ā outĀ ofĀ 10 |
All Alternatives | View all alternatives | View all alternatives |
ChangeGear Service Desk | N-able MSP Manager | |
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Likelihood to Recommend | 9.0 (2 ratings) | 4.0 (4 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | - (0 ratings) | 3.9 (2 ratings) |
ChangeGear Service Desk | N-able MSP Manager | |
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Likelihood to Recommend | Serviceaide | N-able |
Pros | Serviceaide | N-able |
Cons | Serviceaide | N-able |
Usability | Serviceaide | N-able No answers on this topic |
Support Rating | Serviceaide No answers on this topic | N-able |
Alternatives Considered | Serviceaide | N-able |
Return on Investment | Serviceaide | N-able |
ScreenShots | ChangeGear Service Desk Screenshots | N-able MSP Manager Screenshots |