Chargebee vs Kansys Edge Formerly Ericsson Enterprise & Cloud Billing or ECB

• Reliable: We've had virtually no issues since launch.
• Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
• Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.

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• Easy functionality integration with other financial systems.
• We were able to integrate it with CRM programs and that helped in expediting the subscription services.
• Rich API features and proper documentation helped a lot.

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• It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
• Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
• Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.

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• Pricing model could be more competitive with similar services.
• If we wanted to use one time payment, it required lot of hassle and workaround.

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• It was a step in the right direction compared to ReCharge
• It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
• Now, we are seeing some positive results (after some costly updating from our end)

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• Applying discounts and batch pricing to services were easy and saved time.
• Self-service portals for customers to manage their own information and accounts helped build good client relations and interactions.

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