Chargebee vs Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)

• Simple interface that new employees are able to navigate fairly easily
• Provides simple dashboard information you need.
• Really love the dunning that makes it much easier for us to collect expired credit card info. Otherwise we'd be doing it manually and that would be a huge pain

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• Easy functionality integration with other financial systems.
• We were able to integrate it with CRM programs and that helped in expediting the subscription services.
• Rich API features and proper documentation helped a lot.

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• One area that is difficult is that I don't have an easy way to allow users to select their own plan options. I have monthly and yearly plans, but no way to let the customer choose (not without custom code). This is the one thing that has caused extra work for me.
• Configuring additional custom fields in the checkout form is possible, but not very intuitive.

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• Pricing model could be more competitive with similar services.
• If we wanted to use one time payment, it required lot of hassle and workaround.

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• This tool has helped me to create better selling opportunities and I am building closer relations with my customers through self-service and churn management.
• It is very simple to use and it has an intuitive interface as well. I am a satisfied customer.

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• Applying discounts and batch pricing to services were easy and saved time.
• Self-service portals for customers to manage their own information and accounts helped build good client relations and interactions.

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