What users are saying about
5 Ratings
7 Ratings
5 Ratings
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Score 9.2 out of 100
7 Ratings
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Score 7 out of 100

Likelihood to Recommend

Chargent

For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
Hayden Whitworth | TrustRadius Reviewer

iATS Payments

If you need a basic Salesforce integrated payment processor then you could consider using iATS. If you have complex needs and need a complex integration with Salesforce you might want to look elsewhere.
Anonymous | TrustRadius Reviewer

Pros

Chargent

  • Extremely easy to implement + 100% native on salesforce.com.
  • Payment information is on the opportunity level making it easily visible across teams.
  • Payment request feature allows cutomers to pay online via force.com site.
  • Supports recurring payments which allows payment processing to be run on an automated schedule.
Ahmed Bajwa | TrustRadius Reviewer

iATS Payments

  • Excellent customer service
  • Can process ACH transactions as recurring donations
  • Integrates with Salesforce
  • Records name of credit card holder in iATS reports
  • Can process recurring donations on a monthly, quarterly, or yearly basis
Anonymous | TrustRadius Reviewer

Cons

Chargent

  • Because it is a low fee, you need to do more configuration on your own to get it up and running.
Anonymous | TrustRadius Reviewer

iATS Payments

  • Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
  • Include Discover card transactions in the same deposit with the other cards.
  • Take out fees immediately instead of waiting until the end of the month and doing a lump sum.
Heather Frick | TrustRadius Reviewer

Support Rating

Chargent

Chargent 9.6
Based on 3 answers
They were overwhelmingly easy to deal with and helped us work through some very specific use cases
Steve Stessman | TrustRadius Reviewer

iATS Payments

iATS Payments 7.0
Based on 2 answers
There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chargent

Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
Hayden Whitworth | TrustRadius Reviewer

iATS Payments

Authorize.Net does not currently integrate with Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our Salesforce database. We are currently in the process of switching to Classy/WePay for the added features and better field mapping capabilities.
Anonymous | TrustRadius Reviewer

Return on Investment

Chargent

  • Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
  • Increased revenue collection as billing information is easily accessible on the opportunity.
  • Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
Ahmed Bajwa | TrustRadius Reviewer

iATS Payments

  • Increased donations.
  • Increased monthly recurring gifts.
  • Decreased use of Discover cards (we discourage using Discover cards).
Heather Frick | TrustRadius Reviewer

Pricing Details

Chargent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

iATS Payments

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

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