Chatter (discontinued) vs. Creately

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chatter (discontinued)
Score 9.2 out of 10
N/A
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.N/A
Creately
Score 7.3 out of 10
Small Businesses (1-50 employees)
Creately aims to provide powerful diagramming features at a very affordable price. The product boasts an intuitive interface so users can quickly and easily come up with professional diagrams. Users can draw flowcharts, organizational charts, wire-frames, SWOT diagrams, Venn diagrams, network diagrams and many other diagrams using Creately.
$5
per month
Pricing
Chatter (discontinued)Creately
Editions & Modules
No answers on this topic
Creately Personal
$8
per month
Creately Team
$8
per month per user
Creately Team
$60
per year per user
Creately Personal
$60
per year
Creately Business
$149
per month Unlimited Users
Creately Business
$1,068
per year Unlimited Users
Offerings
Pricing Offerings
Chatter (discontinued)Creately
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounted prices for non profits, educational institutes, and charities.
More Pricing Information
Community Pulse
Chatter (discontinued)Creately
Top Pros
Top Cons
Features
Chatter (discontinued)Creately
Project Management
Comparison of Project Management features of Product A and Product B
Chatter (discontinued)
8.3
52 Ratings
5% above category average
Creately
-
Ratings
Task Management8.836 Ratings00 Ratings
Gantt Charts8.019 Ratings00 Ratings
Scheduling7.930 Ratings00 Ratings
Workflow Automation8.932 Ratings00 Ratings
Mobile Access8.049 Ratings00 Ratings
Search7.944 Ratings00 Ratings
Visual planning tools8.833 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Chatter (discontinued)
8.4
54 Ratings
5% above category average
Creately
-
Ratings
Chat9.050 Ratings00 Ratings
Notifications7.153 Ratings00 Ratings
Discussions8.151 Ratings00 Ratings
Surveys8.034 Ratings00 Ratings
Internal knowledgebase8.036 Ratings00 Ratings
Integrates with GoToMeeting9.013 Ratings00 Ratings
Integrates with Gmail and Google Hangouts8.920 Ratings00 Ratings
Integrates with Outlook9.023 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Chatter (discontinued)
8.5
48 Ratings
5% above category average
Creately
-
Ratings
Versioning8.828 Ratings00 Ratings
Video files8.833 Ratings00 Ratings
Audio files7.930 Ratings00 Ratings
Document collaboration8.941 Ratings00 Ratings
Access control8.034 Ratings00 Ratings
Advanced security features8.929 Ratings00 Ratings
Integrates with Google Drive9.018 Ratings00 Ratings
Device sync8.027 Ratings00 Ratings
Best Alternatives
Chatter (discontinued)Creately
Small Businesses
Stackby
Stackby
Score 9.6 out of 10
OmniGraffle
OmniGraffle
Score 9.2 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.3 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Chatter (discontinued)Creately
Likelihood to Recommend
9.0
(56 ratings)
8.5
(5 ratings)
Likelihood to Renew
8.1
(2 ratings)
-
(0 ratings)
Usability
7.3
(7 ratings)
-
(0 ratings)
Support Rating
7.6
(27 ratings)
6.0
(1 ratings)
User Testimonials
Chatter (discontinued)Creately
Likelihood to Recommend
Discontinued Products
[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
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Cinergix
Creately sells itself as software specializing in a wide variety of areas, which is true in some cases. Visualizing and creating marketing processes, research, user flows, and general flowcharts is an extremely powerful tool. However, in other areas, such as Human Resources, UI/UX prototyping, and Wireframe design, it leaves a little to be desired compared to the competition.
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Pros
Discontinued Products
  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
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Cinergix
  • Helps to create wonderful charts.
  • Helps co-worker to work on a similar project.
  • It allows importing multiple templates.
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Cons
Discontinued Products
  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
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Cinergix
  • Can add more tutorials to guide the users in the tool
  • Tools lags sometimes when a diagram with lot of data is loaded
  • It also gets stuck sometime when an Undo functionality is used
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Likelihood to Renew
Discontinued Products
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
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Cinergix
No answers on this topic
Usability
Discontinued Products
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
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Cinergix
No answers on this topic
Support Rating
Discontinued Products
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
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Cinergix
It definitely could be better, but it may also depend on the type of license you are subscribing to.
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Alternatives Considered
Discontinued Products
Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
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Cinergix
Creately is a more intuitive solution and has better looking elements, shapes etc.
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Return on Investment
Discontinued Products
  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
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Cinergix
  • We were able to save a lot of time in visualizing strategic processes.
  • We saved meeting time by simply showing our workflows and keeping our coworkers in the loop.
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ScreenShots

Creately Screenshots

Screenshot of the diagram creation interfaceScreenshot of the diagrams and visual frameworks available to express ideasScreenshot of Creately VIZ's strategic frameworks used to deliver insights.