What users are saying about
95 Ratings
10 Ratings
95 Ratings
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Score 8 out of 100
10 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Project Management

    8.0

    Chatter

    80%

    Creately

    Feature Set Not Supported
    N/A
    Chatter ranks higher in 7/7 features

    Task Management

    8.4
    84%
    36 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    19 Ratings
    N/A
    0 Ratings

    Scheduling

    7.8
    78%
    30 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.4
    84%
    32 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.8
    78%
    49 Ratings
    N/A
    0 Ratings

    Search

    7.6
    76%
    44 Ratings
    N/A
    0 Ratings

    Visual planning tools

    8.3
    83%
    33 Ratings
    N/A
    0 Ratings

    Communication

    8.4

    Chatter

    84%

    Creately

    Feature Set Not Supported
    N/A
    Chatter ranks higher in 8/8 features

    Chat

    8.8
    88%
    50 Ratings
    N/A
    0 Ratings

    Notifications

    7.5
    75%
    53 Ratings
    N/A
    0 Ratings

    Discussions

    8.2
    82%
    51 Ratings
    N/A
    0 Ratings

    Surveys

    7.8
    78%
    34 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    8.0
    80%
    36 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    9.0
    90%
    13 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    8.6
    86%
    20 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    8.9
    89%
    23 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Chatter

    83%

    Creately

    Feature Set Not Supported
    N/A
    Chatter ranks higher in 8/8 features

    Versioning

    8.4
    84%
    28 Ratings
    N/A
    0 Ratings

    Video files

    8.4
    84%
    33 Ratings
    N/A
    0 Ratings

    Audio files

    7.7
    77%
    30 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.5
    85%
    41 Ratings
    N/A
    0 Ratings

    Access control

    7.8
    78%
    34 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.8
    88%
    29 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.9
    89%
    18 Ratings
    N/A
    0 Ratings

    Device sync

    8.1
    81%
    27 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Chatter is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.8

    Chatter

    88%
    56 Ratings
    8.4

    Creately

    84%
    2 Ratings

    Likelihood to Renew

    8.1

    Chatter

    81%
    2 Ratings

    Creately

    N/A
    0 Ratings

    Usability

    7.3

    Chatter

    73%
    7 Ratings

    Creately

    N/A
    0 Ratings

    Support Rating

    7.5

    Chatter

    75%
    53 Ratings
    5.6

    Creately

    56%
    4 Ratings

    Likelihood to Recommend

    Chatter

    [Chatter] is the tool that makes our relations
    stronger. It provides advanced ways of communication. I have trained my many
    team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
    customers. It will surely enhance the productivity of your organization.
    Yolanda Pouwels | TrustRadius Reviewer

    Creately

    Very good online option for flowcharts and other purposes; can be quite cost-effective, too, depending on how you use it.
    Mike Eisenberg | TrustRadius Reviewer

    Pros

    Chatter

    • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
    • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
    • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
    Glen Tylee | TrustRadius Reviewer

    Creately

    • Creately provides the same experience that other similar tools (i.e. Visio) provides, but presents it in a much more colorful, unique manner. The colors are vibrant, and my clients have always been impressed with the quality and feel.
    • Creately provides a lot of creative control over how your images look. I can play with the opacity and color scheme, or use what they already provide.
    • Creately also allows me to create wireframes for clients to review, whether desktop or mobile. I can create simple, easy to understand frames and concepts in minutes - they're super professional looking and ready to share.
    • I like the pricing model. Right now I can pay month-to-month, or pay a one-time fee for a year. It's also less expensive than Visio, which is very nice.
    Richard Crane | TrustRadius Reviewer

    Cons

    Chatter

    • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
    • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
    • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
    • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
    • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
    • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
    Joseph C. Chang | TrustRadius Reviewer

    Creately

    • The transition Creately made this year to their new non-Flash platform seems to almost function like a beta release in some instances.
    • Customer support sometimes takes a while to return and the responses are not always the best or most helpful. Follow up isn't great, either.
    Mike Eisenberg | TrustRadius Reviewer

    Pricing Details

    Chatter

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Chatter Editions & Modules

    Additional Pricing Details

    Creately

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional
    6.95

    Starting Price

    $40 per month

    Creately Editions & Modules

    On-premise Edition
    Creately Desktop$751
    Creately Server6.951
    1. per user
    SaaS Edition
    Creately Online Personal6.951
    Creately Team 5$401
    Creately Team 10$801
    Creately Team 25$2001
    1. per month
    Additional Pricing Details
    We offer deeply discounted prices for non profits, educational institutes and charities.

    Likelihood to Renew

    Chatter

    Chatter 8.1
    Based on 2 answers
    Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
    Joseph C. Chang | TrustRadius Reviewer

    Creately

    No score
    No answers yet
    No answers on this topic

    Usability

    Chatter

    Chatter 7.3
    Based on 7 answers
    It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
    Anonymous | TrustRadius Reviewer

    Creately

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Chatter

    Chatter 7.5
    Based on 53 answers
    If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
    Anonymous | TrustRadius Reviewer

    Creately

    Creately 5.6
    Based on 4 answers
    I haven't used Creately's support. I don't know what to rate this to be honest. If there was an "N/A," I'd use that. I like products where I don't have to do a lot of research or studying to learn how to use the software. Creately allows me to jump in and go.
    Richard Crane | TrustRadius Reviewer

    Alternatives Considered

    Chatter

    Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
    Naveen Gabrani | TrustRadius Reviewer

    Creately

    In terms of pricing and functionality, Creately was the clear winner at the time, although the jury is still out on Creately's new version in terms of how simple it may be to use.
    Mike Eisenberg | TrustRadius Reviewer

    Return on Investment

    Chatter

    • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
    • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
    • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
    Anonymous | TrustRadius Reviewer

    Creately

    • Creately is less expensive and dare I say more professional looking than Visio. It looks great at a fraction of the price.
    • Creately allows me to share ideas and processes with my clients. It shows that I understand their business processes, and increases their trust in my abilities to work with them.
    Richard Crane | TrustRadius Reviewer

    Screenshots

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