Likelihood to Recommend Checkr is streamlining and automating the background check process, which is a tremendous benefit for a small HR team who typically doesn't have the bandwidth to manually conduct education verifications or criminal searches, but hires in a massive scale. Checkr nicely integrates with my ATS, Payroll, and security monitoring platform for SOC 2 compliance, making things more efficient, especially with a small HR team. Ordering background checks takes only a couple of clicks.
Read full review The system contains a vast amount of information, and the entire thing flows seamlessly from one form to the next. When you set things up properly, you can automate several other entries to be updated by just changing one piece of data. The system speeds up your own processes and can reduce your workload in an instant.
Read full review Pros The analytics section in the dashboard allows you to sort by geography and date so you fully understand where and when your applicants are applying. The training resources available to employees make sure that we are fully compliant. The dedicated account manager helps us through all hurdles. Read full review Their software is top notch! Extremely user friendly. Their customer service is great. You most always speak to the same person on your "team" they designate to you. They have so many "standard" reports set up in their system, ones so specific, you would think they know HR a little ;) Year End Tax time, has been breeze with Paycom. W2's come with no issues, reporting, etc. Their benefit coordinators are extremely knowledgable of benefits and they make enrollments so seamless! Read full review Cons It can be difficult to get support when you do have an issue. Account manager is not as attentive as we would like. Read full review GL set up can be clunky until you understand how it works. Be able to edit document types. I made an entire document then realized I attached it incorrectly and had to start over. Advanced Report Writer would be nice to combine multiple areas into one report easily. Read full review Likelihood to Renew There are more affordable options out there but checkr is reliable and it definitely an easy premium to pay for the reliability
Read full review We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
Read full review Usability It has plenty of customization that you can do to help with sending information to those who need it rather than to just one person for all things. Allowing for more workflow customization for your organization's needs.
Read full review The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Read full review Reliability and Availability They are very dependable and I have never experience any outages
Read full review Performance Yes, Paycom's performance is excellent, no issues.
Read full review Support Rating They answered our questions when we were integrating and got back to us quickly, and with the relevant information we needed.
Read full review Our TSR has been wonderful to work with. Every step of the way he was quick to respond and answer any questions we had. I knew I could reach him at any time (day or night) and he would be available to assist. Implementing a new HRIS system is obviously a huge task and I contribute all our success to our rep Kurt! Of course, with any implementation, there were bumps along the way and issues. But I always knew we would work as a team to get those issues figured out. Working in the Paycom system has been smooth and easy to learn and I enjoy the employee self-service interface. Our managers have had positive things to say and are all excited about the changes we have been able to make to our organization due to Paycom being implemented.
Read full review In-Person Training They were a sales person and not really a good trainer.
Read full review Online Training All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Read full review Implementation Rating Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Read full review Alternatives Considered We have not used any services other than Checkr. We started using Checkr over a year ago and have had no need to try other services. Checkr provides us with the services we need in an easy, complete format. Background / Criminal history checking are our primary use of Checkr and it provides these seamlessly.
Read full review The company already had the system in place when we merged with them. Upon learning the new system and transferring all the data correctly, I found it was easy to use, navigate and control. Even though I left that company there were very good products that I wished the new system had and don't. Honestly there is no system that will work 1000% as the data entered sometimes is not correct.
Read full review Scalability They are not able to meet our current needs
Read full review Return on Investment It is sped up our onboarding process quite a bit since background checks now happen at a pretty fast pace. Integration with our ATS has also kept our workflow simple, so my team doesnt need to get training on a separate software and manage multiple logins. Read full review Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas. Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones. Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom. Read full review ScreenShots